Customer service manager Work, Jobs in Shenley Church End, Bkm (with Salaries)

Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
13d
General Manager
The Bull Hotel —Stony Stratford
- £34,000 - £36,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Store discount
Quick apply
10h
Customer Success Manager - Microsoft
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
Assistant Manager
Starbucks —Milton Keynes
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
3d
Customer Experience Manager (EMEA)
Kinetic Software —Milton Keynes
- £40,000 - £45,000 a year
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Counter Manager - Milton Keynes
Benefit Cosmetics UK —Milton Keynes
- Weekend availability
- Hospitality
- Management
- Customer service
- Annual leave
- Referral programme
Customer Relations Manager
Crystal Care Collection —Bicester
- £38,000 - £40,000 a year
- Weekend availability
- Sales
- Customer service
- Organisational skills
- Referral programme
Quick apply
1d
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Client Service Manager
TC-Group —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Accounting
- Annual leave
- Employee assistance programme
Quick apply
8d
Branch Manager
Screwfix —Milton Keynes
- Up to £36,300 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
14d
Delivery Service Provider Manager
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- English
- Bachelor's degree
Quick apply
Assistant Manager - Newport Pagnell
BoyleSports —Newport Pagnell
- £13.20 an hour
Quick apply
Team Leader
Card Factory —Milton Keynes
- £13 an hour
- Leadership
6d
Assistant Manager - Milton Keynes
BoyleSports —Milton Keynes
- £13.20 an hour
Quick apply
Group Retail Marketing Director
cinch —Broughton
- Full-time
- Hybrid work
- Merchandising
- Travel
- Leadership
- Employee assistance programme
Quick apply
Front Office Manager
Valor Hospitality —Hemel Hempstead
- £38,000 a month
- Hotel
- Driving
- Employee assistance programme
- Employee discount
Quick apply
1d
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply

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Customer Service Manager

Berkeley Group -
Milton Keynes

Quick apply

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Leadership

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

Actively promote and adhere to the Berkeley Group Vision 2030 commitments.
Liaise and correspond with the customer from exchange through to legal completion, handover & defect warranty period.
Maintain up‑to‑date, well‑presented customer files and correspondence on C360 and the centralised document control system.
Keep accurate logs of all customer interactions on C360 including all defects raised.
Provide formal communication to customers throughout the development journey via letters, calls, video updates, emails, WhatsApp and WeChat.
Ensure regular communication to build strong relationships and “know our customers.”
Update customers in line with the Customer Message Matrix, including video, area and market updates.
Add personal touches to the service where appropriate.
Ensure MyHomePlus is kept up to date, achieving a minimum 90% customer sign‑up and quarterly login rate.
Co‑ordinate all customer requirements and enquiries directly or via appointed agents.
Conduct site visits and development tours by appointment.
Manage the customer choice selection process and extras, ensuring timely submission and accurate upload to MyHomePlus.
Work with site teams to investigate and implement purchaser extras and upgrades, managing inter‑departmental meetings as required.
Collate customer intelligence ahead of legal completion and work closely with Sales Progression.
Report any customer financial risks prior to legal completion.
Prepare and upload all relevant Living Guide and pre‑occupation documentation to MyHomePlus.
Create QR codes for user manuals and user videos.
Arrange personalised completion gifts within the agreed budget.
Arrange and conduct key handover and home demonstration appointments with the Customer Service Team.
Regularly inspect and monitor estate areas within your portfolio, reporting concerns to the Senior Customer Service Manager.
Attend and actively participate in Team Development Training and meetings.
Attend and contribute to weekly Completions meetings.
Manage post‑completion defects. Oversee and co‑ordinate all home defects reported during the warranty period, ensuring timely resolution, clear communication with customers, and effective liaison with contractors and site teams.

What you'll bring

Experience in delivering World Class Customer Service, in a service driven environment.
Previous experience leading a team / development.
Exceptional Customer Service Skills.
Confident in dealing with CRM systems and electronic snagging / defect management.
Demonstrating impeccable Health and Safety Standards and leading by example

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

customer service manager jobs in shenley church end, bkm

Customer Service Manager

Team Lead - Customer Service

General Manager

Customer Success Manager - Microsoft

Assistant Manager

Associate Delivery Manager

Customer Experience Manager (EMEA)

Counter Manager - Milton Keynes

Customer Relations Manager

Ticketing Manager

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

Client Service Manager

Branch Manager

Delivery Service Provider Manager

Assistant Manager - Newport Pagnell

Team Leader

Assistant Manager - Milton Keynes

Group Retail Marketing Director

Front Office Manager

Customer Service Representative (Account Manager)

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