Customer experience manager Work, Jobs in Shenstone, Sts (with Salaries)

Customer Service Officer
Tamworth Borough Council —Tamworth
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
1h
General Manager
Aramark —Birmingham
- £45,000 - £50,000 a year
- Hospitality
- Management
- Contracts
- Annual leave
- Employee assistance programme
1h
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
4d
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
9d
Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
6d
Sales Administrator
Turbosmart —Rugeley
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
14d
Lending Manager
Crystal Specialist Finance —Tamworth
- £26,500 - £35,000 a year
- Full-time
- Customer service
- Basic maths
- Financial services
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Service Manager - Aldridge
Morrisons —Walsall
- Hospitality
- Team management
- Employee discount
Quick apply
Operational Support Grade - HMP Swinfen Hall (Prison Support Role)
Ministry of Justice —Lichfield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
Customer Experience Manager
Sainsbury's —Coventry
- £32,700 a year
- Management
- Leadership
- Employee discount
8d
Senior Project Manager
West Midlands Combined Authority —Birmingham
- £53,120 - £59,417 a year
- Part-time
- Project management
- No degree
- AI
- Annual leave
- Employee discount
7d
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
7d
Customer and Trading Manager - Online
Sainsbury's —Sutton Coldfield
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
4d
Operations Manager
InPost UK —Lichfield
- £38,000 - £40,000 a year
- Analysis skills
- Continuous improvement
- Driving
- Employee assistance programme
- Life insurance
Quick apply
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
1d
Admissions Officer
University of Wolverhampton —Wolverhampton
- £33,002 - £35,608 a year
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Free parking
- Annual leave
1d
New Sites Manager
Busy Bees —Burntwood
- £60,000 - £65,000 a year
- Full-time
- Organisational skills
- Communication skills

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customer experience manager jobs near shenstone, sts

Customer Service Officer

Tamworth Borough Council -
Tamworth

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Job details

Full-time
£26,403 - £28,598 a year
1 hour ago

Benefits

Company pension
Discounted gym membership
Transport links

Qualifications

Customer service
English
Communication skills

Full job description

Job details

Job reference

REQ000497

Date posted

22/07/2026

Application closing date

30/07/2026

Location

Home & Site

Salary

£26,403- £28,598 per annum

Package

We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees(where applicable)

Contractual hours

Basis

Full time

Job category/type

Customer Experience

Attachments

GDPR Candidate Fair Processing Notice.docx Applicants information v2.docx CSO Job Profile.docx Artificial Intelligence and recruitment.docx

Customer Service Officer

Job description

TAMWORTH BOROUGH COUNCIL

CUSTOMER SERVICES

Customer Service Officer

£26,403- £28,598 per annum

Hybrid working contract

1 x 37 hours per week temporary until 19 July 2027

1 x 37 hours per week temporary until 31 October 2026

Located in the heart of Staffordshire, Tamworth is a vibrant and well‑connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Exciting times lie ahead as the Council delivers major transformation, including multi‑million‑pound investment such as the Future High Street Fund, helping to restore the town centre as a thriving community hub. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.

Tamworth Borough Council’s customer service team is at the heart of council services. We are looking for an enthusiastic and highly motivated individual to join our vibrant team where you will be delivering exceptional customer experiences and working to resolve enquiries at first point of contact.

Each day brings a different challenge; you will need to be a great team player and confident communicator.

This role requires frequent contact with our customers, handling enquiries across several channels including telephone, digital and face to face, at our recently opened customer service reception based at Marmion House. You will take ownership for, and resolve, a wide range of enquiries relating to council services. You will effectively signpost customers to partner agencies where necessary, ensuring a seamless customer service experience all while offering an excellent service to the residents of Tamworth.

When applying for this role please outline how you meet the criteria listed below:

Excellent communication and interpersonal skills
The ability to work efficiently under pressure both independently and as part of a wider team
To have knowledge and/or experience of delivering customer services across multiple contact channels including telephone and face to face
Focused on customer service with an empathetic approach and the ability to adapt methods to meet the needs of a diverse customer base.
Confident in the use of computers and an awareness of digital customer service systems
Experience in handling a wide range of complex queries

This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about the role please contact Owen Catley, Senior Customer Service Officer or Tracey Lattimore, Senior Customer Service Officer on 01827 709709 or email [email protected] or [email protected].

Late applications and/or CVs will not be accepted. Agencies need not apply.

If you have any queries about the recruitment process, please contact [email protected].

Closing date: 30July 2026

Interview date: 10 August 2026

Using Artificial Intelligence (AI) - We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting.

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.

Apply Now

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customer experience manager jobs in shenstone, sts

Customer Service Officer

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