Conference manager Work, Jobs in Shepherd's Bush, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Senior Weddings & Events Manager
Guildford Manor Hotel & Spa —Guildford
- £50,000 - £65,000 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Free parking
Quick apply
5d
Implementation Manager
Five Guys UK —London
- £55,000 - £65,000 a year
- SharePoint
- Restaurant
- Employee discount
Family Group Conference - Deputy Team Manager 12 Month Fixed Term
London Borough of Barking and Dagenham —London
- Communication skills
- Annual leave
9d
Guest Relations - Manager
Hilton - London Bankside —London
- £34,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
6d
Events Operations Coordinator
IQPC —London
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Hospitality
- No degree
- Organisational skills
- Annual leave
- Employee discount
Quick apply
10d
Relationship Manager
GB Bank —London
- Full-time
- Hybrid work
- Business development
2d
Food & Beverage Manager
Dalata —West London
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
12d
Events Assistant Manager - B2B Marketing
Lloyds Banking Group —London
- £48,987 - £54,430 a year
- Full-time
- Hybrid work
- Time management
4d
Programme Manager
Imperial College London —White City
- £46,614 - £56,345 a year
- Full-time
- No degree
- Communication skills
3d
Project and Event Sales Manager
Plant Designs Ltd. —London
- £38,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Work from home
Quick apply
11d
Casual Food & Beverage Assistant
Millennium Hotel and Resorts UK —London
- £12.71 an hour
- Weekend availability
- Hospitality
- Bar
- Hotel
- Employee discount
Quick apply
4d
Receptionist
CBRE —London
- Full-time
- Customer service
- Microsoft Office
- Communication skills
6d
Stock Manager
Albert's Schloss London —London
- Up to £37,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Employee discount
Quick apply
Groups, Conference and Events Assistant Manager
Apex Hotels Ltd —London
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
International Relations Officer
Ministry of Justice —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
3d
Events Planner
The HR Surgery —London
- £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Institute Manager
University of London —London
- £51,525 - £60,684 a year
- Part-time
- Hybrid work
- School
4d
Production Manager
Southbank Centre —London
- £64,434 a year
- Full-time
- Project management
- Annual leave
- Employee discount
4d
Training & Development Manager
Mission Mars (Head Office) —London
- £35,000 - £39,000 a year
- Weekend availability
- Hospitality
- Bakery
- Mentoring
Quick apply

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

conference manager jobs in shepherd's bush, gtl

Head Of Customer Experience

Senior Weddings & Events Manager

Implementation Manager

Family Group Conference - Deputy Team Manager 12 Month Fixed Term

Guest Relations - Manager

Events Operations Coordinator

Relationship Manager

Food & Beverage Manager

Events Assistant Manager - B2B Marketing

Programme Manager

Project and Event Sales Manager

Casual Food & Beverage Assistant

Receptionist

Stock Manager

Groups, Conference and Events Assistant Manager

International Relations Officer

Events Planner

Institute Manager

Production Manager

Training & Development Manager

I want to receive the latest job alerts for conference manager in shepherd's bush, gtl

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