Customer service technician Work, Jobs in Shepshed, Lec (with Salaries)

Customer Services Support Technician
Secure Retail Ltd —Coalville
- From £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
3d
Mobile Cold Store Fitter
Dawsongroup —Sutton-In-Ashfield
- Full-time
- Travel
- Power tools
Quick apply
7d
HGV Fleet Maintenance Controller - 12 Months Contract
Exertis —Leicester
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- Communication skills
- Mechanical knowledge
- Employee assistance programme
- Employee discount
4d
HGV Fleet Maintenance Controller - 12 Months Contract
Flogas Britain —Leicester
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- Communication skills
- Mechanical knowledge
- Employee assistance programme
- Employee discount
3d

Other jobs to consider

Find your next job by exploring related positions.

Office Administrator
Southdown Group Limited —Kegworth
Answering incoming telephone calls and emails. Liaising with tenants, landlords, letting agents and customers. Brilliant telephone and customer service skills.
£12.71 an hour
Quick apply
8d
Customer Service & Shipping Coordinator
Modality Group Limited —Loughborough
Manage all incoming and outgoing probe shipments - ensuring accurate labelling, tracking and timely delivery. Communicate with clients to provide repair status…
From £25,000 a year
Quick apply
8d

I want to receive the latest job alerts for customer service technician in shepshed, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service technician jobs near shepshed, lec

Fleet Maintenance Coordinator jobs in Stevenage

Maintenance Manager jobs in Newcastle Upon Tyne

Fleet Maintenance Coordinator jobs in Widnes

Ground Maintenance jobs in Norfolk

Fitter jobs in Ipswich

Mechanical Fitter jobs in Lancashire

Window Fitter jobs in Glasgow G66

Kitchen Fitter jobs in Exeter

Kitchen Fitter jobs in London

Fleet Maintenance Coordinator jobs in Gatwick Airport

Maintenance jobs in Sheffield

Cad Technician jobs in London

Civil Service Administrative Officer jobs in London

Customer Service jobs in London

Customer Service Technician jobs in Pontefract

Customer Service Technician jobs in Sawbridgeworth

Customer Services Support Technician

Secure Retail Ltd -
Coalville

Quick apply

Job details

Full-time
From £25,000 a year
3 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

At Smart Payment Technologies, we deliver complete, innovative, and tailored payment solutions that help businesses thrive in a rapidly evolving payments landscape. By combining industry-leading security standards with the latest payment technologies, we empower our customers to adapt, grow, and stay ahead of the competition.

We are looking for a Technical Support & Customer Services Technician to join our growing team. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, customer interaction, and working within a fast-paced technology environment.

The Role

As a Customer Services Support Technician, you will play a key role in supporting our customers by providing technical expertise, diagnosing product and software issues.

You will also work closely with our Sales and Services teams to ensure customer technical requirements are understood and delivered, while supporting the processing, testing, and configuration of returned payment devices.

Key Responsibilities

TECHNICAL SUPPORT

Respond to customer enquiries via phone and email.
Diagnose and resolve technical and product-related issues.
Log, manage, and track support requests through the ticketing system.
Provide clear, step-by-step guidance to customers.
Escalate complex issues to specialist teams where required.
Work with internal technical teams to maintain and improve the support knowledge base.

CUSTOMER RETURNS AND DEVICE MANAGEMENT

Process customer return requests and ensure all documentation is completed accurately.
Conduct triage and analysis of returned devices.
Manage supplier returns and repair processes.
Load and update software on repaired devices.
Configure and test devices according to customer requirements.
Process customer and supplier invoices.

About You

Skills & Experience

Experience troubleshooting technical issues and diagnosing faults would be adventagous
Familiarity with ticketing and support management systems.
Excellent written and verbal communication skills.
Strong customer service experience.
Proficient in Microsoft Office applications.
Analytical mindset with a methodical approach to problem-solving.
Ability to manage multiple tasks and priorities effectively.

Personal Attributes

Passionate about technology and learning new systems.
Team player with a collaborative approach.
Able to work effectively under pressure in a busy environment.
Adaptable and flexible to meet changing business needs.
Strong attention to detail and accuracy.
Reliable, organised, and professional.

What We Offer

25 days annual leave plus Bank Holidays.
Company bonus scheme (subject to satisfactory completion of a three-month review period).
Private Health Insurance.
Generous company pension scheme.
On-site gymnasium.
A supportive and collaborative working environment within a growing technology business.

Additional Information

Successful candidates will be required to undergo a DBS (criminal record) check and credit check as part of the employment screening process.

Standard working hours are 9:00am – 5:00pm, Monday to Friday, with a 30-minute unpaid lunch break. Flexibility is required as occasional evening and weekend working may be necessary to support business requirements.

Quick apply

Refine Your Search

customer service technician jobs in shepshed, lec

Customer Services Support Technician

Mobile Cold Store Fitter

HGV Fleet Maintenance Controller - 12 Months Contract