Pensions manager Work, Jobs in Sherborne St. John, Ham (with Salaries)

Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Finance Manager
Foremost Tree Surgeons —Tadley
- £48,000 a year
- Full-time
- Accounting
- QuickBooks
- Organisational skills
Quick apply
3d
Regional Manager
Grandir UK —Basingstoke
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Partner Manager
BlueKong Networks Limited —Theale
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- Organisational skills
- Life insurance
Quick apply
12d
Funding Administrator
Grandir UK —Basingstoke
- £30,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Quick apply
5d
Court- Based Independent Domestic Violence Advisor (IDVA) One Year Contract- Maternity Leave Cover
Reducing the Risk of Domestic Abuse —Thames Valley
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Working with children
- No degree
Quick apply
IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Early Years Manager
Grandir UK —Basingstoke
- Full-time
- Microsoft Powerpoint
- Travel
- Communication skills
- Annual leave
- Employee discount
Quick apply
Assistant Finance Manager
BCA —Camberley
- £45,000 - £53,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Operations manager
Ramsey Roofing Limited —Wokingham
- £45,000 - £65,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Sick pay
Quick apply
12d
Senior Pensions Administrator
Ashe Consulting —Basingstoke
- £30,000 - £40,000 a year
- Flexible schedule
4d
Data & Insight Manager
Powerforce —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Python
- Health & wellbeing programme
- Annual leave
Assistant Sales Manager – Premium Automotive
Martins Alpine Basingstoke —Basingstoke
- £25,000 - £70,000 a year
- Full-time
- Free parking
- Employee discount
Quick apply
Project & Contract Coordinator
Coombes Forestry Ltd —Upper Meon Valley
- From £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Quick apply
5d
HR Officer
Wonderseekers —Winchester
- £32,000 a year
- Part-time
- Microsoft Outlook
- Data analysis skills
- English
- Free parking
- Store discount
Quick apply
Contracts Administrator
WJ South —Reading
- £27,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
5d
Transaction Manager
Marshall Motor Group —Hook
- £30,000 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Senior Project Manager
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager (Defence)
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Business development
- Travel
- Mentoring
- Annual leave
- Work from home

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Arrears & Collections Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

“Help deliver fair customer outcomes whilst safeguarding the bank.”

At Castle Trust Bank, we are a specialist UK challenger bank providing property mortgages, retail finance lending and savings products to a wide range of customers. As we continue to grow and evolve, protecting our customers and the Bank from fraud is more important than ever.

We are looking for an Arrears & Collections Associate to join our Property division. This role focuses on managing customer interactions related to maturing loans, addressing arrears, and ensuring effective recovery processes. Main responsibilities will include negotiating repayment solutions, assessing customer circumstances (including vulnerabilities), and initiating recovery actions when necessary. You will be involved in the following:

The role will be on a hybrid working arrangement, 3 days a week from our Basingstoke office (Monday and Wednesday compulsory, the other day optional) and the rest of the week from home.

What you’ll deliver

As part of our Collections team, you will:

Engage with customers to ensure loan repayments by maturity dates.
Manage arrears cases, understanding customer financial circumstances to find suitable resolutions.
Recommend bespoke support strategies to the Customer Service and Collections Manager.
Initiate recovery actions, including appointing receivers or solicitors when required.
Plan and prioritise workload, ensuring compliance with regulatory standards.
Maintain up-to-date knowledge of regulatory requirements and internal policies.

What we are looking for in you…

Key Skills and Experience:

Collections/Arrears Management: Proven experience in managing collections and recoveries.
Negotiation and Problem-Solving: Strong ability to negotiate repayment arrangements, resolve complaints, and handle objections effectively.
Telephony Skills: Experience in customer communication, with a focus on probing, questioning, and showing empathy.
Regulatory Knowledge: Understanding of customer vulnerability, Consumer Duty, and available support options.
Technical Proficiency: Competent in Microsoft Office and navigating multiple systems during customer interactions.

Desirable Skills:

Authority to agree on payment arrangements or concessions.
Experience in customer service related to completed mortgage loans.

Core Attributes:

Strong communication, relationship-building, and decision-making abilities.
Commitment to delivering excellent customer service while ensuring compliance with regulations.
Motivation to support business success and prioritise positive customer outcomes.

Why join Castle Trust Bank?

Competitive salary (£28,000 to £32,000, dependent on experience)
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

Check out our careers page: https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

pensions manager jobs in sherborne st. john, ham

Arrears & Collections Associate

Finance Manager

Regional Manager

Partner Manager

Funding Administrator

Court- Based Independent Domestic Violence Advisor (IDVA) One Year Contract- Maternity Leave Cover

IT Service Delivery Manager

Regional Operations Manager

Early Years Manager

Assistant Finance Manager

Operations manager

Senior Pensions Administrator

Data & Insight Manager

Assistant Sales Manager – Premium Automotive

Project & Contract Coordinator

HR Officer

Contracts Administrator

Transaction Manager

Senior Project Manager

Business Development Manager (Defence)

I want to receive the latest job alerts for pensions manager in sherborne st. john, ham

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