Solutions manager Work, Jobs in Sherborne St. John, Ham (with Salaries)

Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
9d
Insights Manager
Gist Limited —Basingstoke
- £59,000 - £72,000 a year
- Full-time
- SQL
- Computer networking
- Python
- Annual leave
- Employee assistance programme
9d
Operations Manager - Basingstoke
DPD Group UK —Basingstoke
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Sales Office Co-Ordinator
Saint-Gobain —Tadley
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
6d
Regional Facilities Manager
CBRE —Basingstoke
- Full-time
- AI
14d
Technical Delivery Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Azure
- DevOps
- Team management
- Annual leave
- Work from home
Supervisor
Kier Group —Basingstoke
- Full-time
- Contracts
- Communication skills
7d
Operator II manufacturing
Thermo Fisher Scientific —Basingstoke
- Full-time
- Annual leave
- Referral programme
5d
Business Development Manager – IT & Cyber Security
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Referral programme
Quick apply
Junior Data Analyst
Retail-FCL —Basingstoke
- From £24,784 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick apply
Stores & Despatch Manager
TechPoint —Basingstoke
- £40,000 - £45,000 a year
- ERP systems
- Continuous improvement
- Organisational skills
- Life insurance
- Sick pay
Quick apply
3d
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
5d
Bid Programme Manager
Fujitsu —Basingstoke
6d
Manager, Customer Solutions Engineering
Rocket Software —Newbury
- Full-time
- Management
- Project management
- IT
VodafoneThree - Continuous Improvement Manager
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Management
- IT
Quick apply
8d
Project Manager
Penningtons Manches Cooper LLP —Basingstoke
- Full-time
- Project management
- Presentation skills
4h
Programme Director
Fujitsu —Basingstoke
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
2d
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
10d
Network Solutions Analyst
Gist Limited —Basingstoke
- Up to £41,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
9d

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Contact Centre Liaison Manager

PracticePlusGroup -
Reading

Apply Now

Job details

Permanent
Up to £75,000 a year
9 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

We’re looking for an experienced and driven Contact Centre Liaison Manager to join Practice Plus Group. This is a high-impact role acting as a key link between our hospital sites and our central contact centre function.

You’ll play an important role in supporting a seamless patient journey by strengthening collaboration, improving consistency in processes, and enhancing the overall patient experience across multiple sites. This is an exciting opportunity to contribute to the ongoing development of a more integrated and high-performing contact centre service, while driving continuous improvement and innovation.

The role offers flexibility with a predominantly remote or site-based working approach across the UK, alongside travel to hospital sites and occasional travel as required to support wider service operations.

What you'll be doing

As our Contact Centre Liaison Manager, you will be:

Acting as the primary liaison between hospital teams and the central contact centre function
Building strong relationships with operational teams, clinicians, and service leaders
Overseeing appointment booking, cancellations, and patient communications to ensure a smooth and effective patient pathway
Monitoring performance against KPIs such as call handling, booking accuracy, and response times
Identifying trends, risks, and opportunities to improve efficiency and patient experience
Leading continuous improvement initiatives and supporting service development
Acting as an escalation point for complex issues, ensuring timely resolution and root cause analysis
Supporting compliance with UK healthcare regulations, including GDPR and NHS standards
Designing and delivering training to ensure consistency and alignment across all teams and locations

What we’ll look for in you

With strong experience in operational leadership — ideally within healthcare, contact centre, or service delivery environments— you will also demonstrate:

Proven ability to manage stakeholders across multiple teams and locations
Experience working with contact centre operations and performance metrics
Excellent communication and relationship-building skills
Ability to analyse data, identify trends, and drive service improvement
A proactive, solutions-focused mindset with strong problem-solving capability
Understanding of patient pathways, appointment management, and healthcare service delivery (desirable)
Willingness to travel across UK sites as required

What you can expect in return

Salary of up to £75,000 per annum, depending on experience
car allowance
25 days annual leave (increasing with service), plus bank holidays
An extensive range of wellbeing and lifestyle benefits
Practice Plus Group Perks – discounts and cashback with major retailers
Employee assistance and occupational health support
Access to our bespoke e-learning platform and ongoing development opportunities

To apply for the role, click on the link below. If you have any questions, please contact [email protected] in our friendly resourcing team.

Our employment offers are subject to satisfactory pre-employment checks. Practice Plus Group promotes diversity and equal opportunities.

Applicants must have the right to work in the UK.

Apply Now

Refine Your Search

solutions manager jobs in sherborne st. john, ham

Contact Centre Liaison Manager

Insights Manager

Operations Manager - Basingstoke

Sales Office Co-Ordinator

Regional Facilities Manager

Technical Delivery Manager

Supervisor

Operator II manufacturing

Business Development Manager – IT & Cyber Security

Junior Data Analyst

Stores & Despatch Manager

Arrears & Collections Associate

Research Facilitator

Bid Programme Manager

Manager, Customer Solutions Engineering

VodafoneThree - Continuous Improvement Manager

Project Manager

Programme Director

Call Centre Manager

Network Solutions Analyst

I want to receive the latest job alerts for solutions manager in sherborne st. john, ham

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