Inbound customer service representative Work, Jobs in Sherburn In Elmet, Nyk (with Salaries)

Customer Care Representative June 2026
Cromwell Polythene Ltd —Sherburn in Elmet
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
7d
Customer Service Representative
URIS Group Limited —Doncaster
- £24,784 a year
- Full-time
- Hybrid work
- Bilingual
- Spanish
- Customer service
- Free parking
- Store discount
Quick apply
5d
Customer Service Representative
Lantern Debt Recovery Services Limited —Leeds
- £26,227 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Work from home
Quick apply
3d
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- CRM software
- Sales
- ERP systems
- Annual leave
Quick apply
BDR – Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- CRM software
- Sales
- ERP systems
Quick apply
11d
Food Technologist - Produce
IPL —Normanton
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Store discount
- Annual leave

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Customer Care Representative June 2026

Cromwell Polythene Ltd
Sherburn in Elmet

Quick apply

Job details

Full-time
7 days ago

Benefits

Company pension
Life insurance

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
IT
Communication skills

Full job description

At Cromwell, we believe success starts with people. Our Culture of Excellence means every colleague is valued,

supported, and empowered to deliver their best work. By setting high standards and celebrating achievements, we

create an environment where professionalism and enjoyment go hand in hand.

As part of our Sales Team, the Customer Care function is at the heart of delivering exceptional service. You’ll be the

first point of contact for customers, ensuring every interaction reflects Cromwell’s values of professionalism,

accountability, and innovation, while supporting our ambition for Industry Leadership.

As a Customer Care Representative, you will be responsible for providing outstanding service and administrative

support to the Sales Department. You’ll be the first to respond to emails, inbound calls and enquiries, resolving queries

efficiently and effectively wherever possible, and ensuring a seamless experience for every customer.

This role requires excellent communication skills, attention to detail, and a proactive mindset. You’ll work closely with

Account Managers, Business Development team and other departments to ensure customer needs are met, while also

contributing to team performance and continuous improvement.

ROLE AND RESPONSIBILITIES

Communicate directly with customers, delivering the highest standards of service.
Respond to inbound calls and enquiries, resolving queries where possible before escalating.
Process sales orders, confirming details with customers and liaising with Account Managers when needed.
Provide updates to customers on order progress, delivery dates, or lead times (including made-to-order or back-ordered items).
Work collaboratively with the Sales Team to improve efficiency, highlighting opportunities for improvement.
Identify opportunities to upsell products and services to customers.
Monitor and maintain stock levels, escalating issues such as extraordinary usage or outages to management.
Process returns, credit notes, and missing stock requests in line with company procedures.
Organise customer sample requests.
Manage the shared sales email inbox, forwarding enquiries to the Sales Manager where required.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Previous customer service or administrative experience preferred (ideally in a sales support environment), although training will be provided.

Cromwell Polythene believes in developing their team members through structured learning and development opportunities as part of our culture.

Requirements

Excellent verbal and written communication skills.

Strong problem-solving abilities and a keen attention to detail.

Strong IT skills (including Microsoft 365 - Word, Excel, Outlook, Teams)

Familiarity in using customer relationship management (CRM) systems (desirable).

A friendly and approachable demeanor.

A resilient and adaptable personality, capable of handling challenging situations.

Ability to work effectively in a team environment.

Passionate about delivering exceptional customer service.

This is a fully office-based role in Leeds, West Yorkshire (UK). Applicants must already have the existing right to work in the UK, as we are unable to offer visa sponsorship.

Benefits

Competitive salary
Profit Share*
Life insurance
Workplace pension*
Private medical benefits (taxable)*

conditions apply

Quick apply

Refine Your Search

inbound customer service representative jobs in sherburn in elmet, nyk

Customer Care Representative June 2026

Customer Service Representative

Customer Service Representative

Business Development Representative

BDR – Business Development Representative

Food Technologist - Produce

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