Application support analyst Work, Jobs in Shifnal, Shr (with Salaries)

Application Support Analyst
ASSA ABLOY —Willenhall
- ERP systems
- Microsoft Office
- IT
2d
IT Applications Support Analyst
JVM Castings (Worcester) Ltd —Kidderminster
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- ERP systems
- Free parking
- Life insurance
Quick apply
2d
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
6d
Reporting & Insight Analyst
Belron —Cardington
- £40,000 - £42,000 a year
- Full-time
- Oracle
- Salesforce
- Analysis skills
- Annual leave
1d
People Systems and Data Analyst
The Wrekin Housing Group Limited —Stafford
- £35,380.00 - £35,380.18 a year
- Human resources
- Organisational skills
- IT
13h
Placement Year Customer Support Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
People Systems and Data Analyst
Housing Plus Group —Stafford
- £35,380.18 a year
- Full-time
- Human resources
- Organisational skills
- IT
12h
Data Analyst
City of Stoke-On-Trent —Stoke-on-Trent
- £36,363 - £39,152 a year
- Full-time
- SQL
- Python
15h
SOC Analyst
NTT Data UK —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
8d
PMO Analyst
WSP —Birmingham
- Part-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Time management
- Flexitime
- Work from home
Data Analyst
Stern Energy —Birmingham
- Weekend availability
- Microsoft Excel
- English
- Analysis skills
- Annual leave
- Employee assistance programme
4d
SOC Analyst L1
NTT Data UK —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
12d
BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Birmingham
- Hybrid work
- SQL
- Analysis skills
- SharePoint
Cyber Security Ops Analyst
OneAdvanced —Birmingham
- Weekend availability
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Employee assistance programme
- Bereavement leave
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Graduate Technical Business Analyst
Acturis Ltd —Birmingham
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
Reporting and Data Analyst (Tableau)
Safran —Wolverhampton
- Full-time
- SQL
- Software development
Information System Analyst
ESCO Maritime Solutions —Rugeley
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- Azure
- JavaScript
- APIs
Digital Business Analyst (Full-Time)
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- APIs
- Agile
- Employee assistance programme
- Employee discount
Quick apply

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Application Support Analyst

ASSA ABLOY -
Willenhall

Apply Now

Job details

2 days ago

Qualifications

ERP systems
Microsoft Office
ITIL
IT
Application support

Full job description

We have an exciting opportunity for an Application Support Analyst, working as part of the Enterprise Applications team to provide diverse support across all business units.

Working closely with all team members to build up a library of common work instructions for recurring tickets, managing problem investigation, administering the change request process and taking ownership for overall support levels within the team.

You would also:

Take ownership for the support services for our managed applications across the team.
Help streamline and improve the support processes for the ERP system by working with key business stakeholders to implement efficient ways of working and create a catalogue of common tasks.
Help troubleshoot issues and support business users with training and hands on assistance.
Understand and support teams across our smaller sites and our national distribution centre to implement a help desk that works efficiently at different scales.
Administer the change request process to ensure all documentation is complete and milestones are adhered to.
Build and maintain strong relationships with key business users and stakeholders.
Respond, follow up, co-ordinate and solve issues using an enterprise helpdesk solution, meeting set SLA (Service Level Agreement) agreements.
Manage, prioritise, and communicate workload, risks, and project requirements effectively to ensure you meet business deadlines.
Work within the Enterprise Applications Team to collaborate on cross-functional activities and identify areas of improvement.
Create and maintain documentation for various business processes and projects ensuring that we have records of all work we undertake.
Create a suite of Master Data Management tasks that can be requested easily and implemented quickly across all areas of our systems.
Organise own workload with minimal supervision, delivering to agreed schedules and reporting progress.
Provide detailed analysis of system defects as and when required.
Support our business migrations on site in the hyper-care periods to introduce new businesses to our support structures.
Take responsibility for the setup of all key required requests, incidents, problems and change requests in our IT (Information Technology) Service Desk solution.
Create and update of high-quality key documentation; Process and User Guides, Project plans, Proposal documents.
Data Management and maintenance – ensuring we have easy to use processes for updating and managing data for all end users.
Monitoring & Reporting from our IT Service Management tools.

The skills and experience you need:

Strong IT literacy with confidence using a range of systems.
Good knowledge of ERP systems and the Microsoft Office Suite.
Understanding of IT systems and infrastructure.
Experience using Microsoft Dynamics AX in an operational environment.
Strong Microsoft Dynamics AX knowledge (Preferred).
Understanding of ITIL processes (e.g. incident, problem, and request management).
Experience supporting change and release activities within a structured environment.

Why Join Us?

ASSA ABLOY is a global leader in door opening solutions, offering a dynamic and creative working environment where innovation, empowerment and integrity are at the heart of everything we do. We’re committed to fostering an inclusive and diverse workplace, where everyone feels valued and supported to succeed.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Apply Now

Refine Your Search

application support analyst jobs in shifnal, shr

Application Support Analyst

IT Applications Support Analyst

1st Line Service Desk Analyst

Reporting & Insight Analyst

People Systems and Data Analyst

Placement Year Customer Support Analyst, Birmingham

People Systems and Data Analyst

Data Analyst

SOC Analyst

PMO Analyst

Data Analyst

SOC Analyst L1

BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026

Cyber Security Ops Analyst

Technology Analyst - Operations (UK Remote)

Graduate Technical Business Analyst

Reporting and Data Analyst (Tableau)

Information System Analyst

Microsoft Dynamics365 and Power Platform Support Analyst

Digital Business Analyst (Full-Time)

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