Apprentice it technician Work, Jobs in Shifnal, Shr (with Salaries)

Second Line IT Support Technician
Entanet —Telford
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Recruiting
- SharePoint
Quick apply
12d
IT Support Apprenticeship
MetaGedu —Telford
- £15,600 a year
- Full-time
- Computer literacy
- Computer skills
4d
Apprentice IT Technician
SHREWSBURY SCHOOL —Shrewsbury
- Temporary
- Customer service
- In-person
- Communication skills
Quick apply
11d
Apprentice Cyber Security Technician
Tilbury Douglas —Birmingham
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
IT Development Engineer (Software)
Epson —Telford
- £40,172 a year
- Full-time
- Bachelor's degree
- Mentoring
- Computer networking
Quick apply
IT Support Technician Apprentice
QA Apprenticeships —Birmingham
- £19,000 - £25,000 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Apprentice Autocare Technician
GTG —Birmingham
- Full-time
- Communication skills
Apprentice Multi-skilled Maintenance Craftsperson – Estates – 98258AP – Apprentice Grade 2
University of Birmingham —Birmingham
- £19,278 - £26,741 a year
- Full-time
- Engineering
- University
- Communication skills
- Annual leave
- Sick pay
Workshop Controller
Arnold Clark —Telford
- £35,000 - £45,000 a year
- Monday to Friday
- Customer service
- Computer skills
- Annual leave
- Employee discount
Quick apply
8d
Perfection Foods - Level 3 Multiskilled Maintenance Engineering Apprentice
Perfection Foods —Walsall
- £16,000 - £20,000 a year
- Full-time
- Maintenance
- Maths
- Bakery
- Free parking
- Sick pay
Quick apply
5d
Workshop Controller
Land Rover —Stafford
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
13d
Workshop Controller
Swansway Garages —Stafford
- Full-time
- Employee assistance programme
- Employee discount
13d
Queensway Chemist- Pharmacy assistant Apprenticeship- B63 4AG
Impact Futures Candidate Team —Halesowen
- £8 an hour
- Full-time
- Inventory control
- Computer literacy
- Maths
Quick apply
15h
Optical Assistant
Specsavers —Dudley
- £12.91 an hour
- Full-time
- Employee discount
- Sick pay
11d
Heavy Vehicle Technical Trainer
GTG —Wolverhampton
- £35,000 - £40,000 a year
- No weekends
- Mentoring
- Training & development
- Automotive diagnostics
- Employee discount
6d
Heavy Vehicle Technical Trainer
Arnold Clark —Wolverhampton
- £38,500 - £40,500 a year
- No weekends
- Mentoring
- Training & development
- Automotive diagnostics
- Employee discount
Quick apply
6d
Civil Engineer, Water Projects
AECOM —Birmingham
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Master's degree
Principal Mechanical Engineer (Public Health)
Mott MacDonald —Birmingham
- Part-time
- Hybrid work
- Engineering
- Business development
- Analysis skills
- Employee discount
Senior Highways Engineer
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Master's degree
Senior Engineer
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Mentoring
- Communication skills

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Second Line IT Support Technician

Entanet
Telford

Quick apply

Job details

Full-time
£45,000 a year
12 days ago

Qualifications

Jira
Technical troubleshooting
ITIL Certification
Customer service
Computer hardware
Recruiting
SharePoint
Application support
SaaS
AI
Communication skills

Full job description

We are looking for a Second Line IT Support Technician

Location: Telford

Salary: £45,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based

About the role

The Second Line IT Support Technician provides support across the Entanet IT system estate, including M365, end-user devices, on and off-boarding support, and integrations and basic-level application support. You will be responsible for supporting up to 30 people who are predominately based from the Telford office or remote. You will manage the Telford office IT and networking environments. You will help onboard a Microsoft CSP and reseller for internal IT needs.

Key responsibilities

Provide end-user IT support across hardware, software, M365, connectivity and SaaS applications.
Maintain the IT asset register, device provisioning and onboarding/offboarding.
Provide service-desk functionality.
Maintain the IT Service Desk software (Jira Service Management)
Administer the M365 tenant and ongoing administration, including security, device management, SSO integrations, Teams, Sharepoint and Exclaimer signatures.
Deploy and manage Microsoft Copilot and other AI-powered self-service tools to help staff resolve common issues autonomously.
Manage the AI tooling licence estate (Copilot, Claude and similar) for all Entanet staff.
Help recruit and nurture an IT apprentice who will help support 1st line activities and the service desk.

About you

Experience & Knowledge

Strong Microsoft 365 administration and end-user support skills.
Experience providing service desk IT support functionality.
Experience of device provisioning, asset management and onboarding/offboarding.
Experience working with CSP and IT resellers.

Skills & Competencies

Excellent customer-service and communication skills.
Well-organised, able to manage a varied workload independently.
Practical problem-solving across hardware, software and connectivity.
Keen to deploy AI self-service tooling to reduce ticket volume.

It would be great if you have any of the following, but it's not essential:

Experience standing up an M365 tenant from scratch.
Experience managing a software/SaaS licence estate.
Exposure to Microsoft Copilot or comparable AI self-service tools.
Background supporting a business through separation or rapid change.

Qualifications

Relevant IT certification (e.g. Microsoft 365, ITIL Foundation) or equivalent experience.
Right to work in the UK.

What we offer

Competitive base salary.
Generous holiday allowance and flexible working arrangements.
Supportive, inclusive culture with and cross-functional collaboration.

How to apply

Please submit your CV and a brief covering note outlining your relevant experience and why you are interested in this role. We will review applications on a rolling basis and contact shortlisted candidates to arrange interviews.

We are committed to equality of opportunity and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.

Quick apply

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