Operations supervisor

Operations Supervisor – Cardiff
Showsec —Cardiff
- £31,895 - £36,105 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
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Operations Supervisor – Cardiff

Showsec -
Cardiff

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Job details

£31,895 - £36,105 a year
11 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
GCSE
CCTV
Microsoft Office
First Aid Certification
Customer relationship management
SIA
IT

Full job description

You are a resilient, confident, and driven candidate who will thrive in the role of an Operations Supervisor. To succeed, you should have proven experience from a security orientated background in live events, or medium to large scale staffing deployments with a deep understanding of security strategies. You will maintain a secure work environment. Experience within a supervisory role would be extremely advantageous as this role would require you to successfully lead teams at some of Cardiff’s most prestigious venues.

You will be the initial point of contact for all operational matters. Reporting to the Area Manager, you will work with clients daily with the purpose of delivering operational excellence for every event, including the management of staff in compliance with company protocols, legislation and agreed processes. As part of our commitment to continuous development, this role requires the completion of the Management Development Programme (MDP) at the earliest opportunity to progress to the role of Operational Executive.

What you will be doing

Lead provision of high-quality operations at Showsec events by managing the casual workforce
Deliver confident inductions to new venue workers prior to shifts, as well as briefings, coaching, and debriefings for all casual workers
Lead security operations at events to ensure they are safe, efficient and in line with client expectations
Planning for and coordinating the response to any incidents for specific events
Controlling the security operations budget, monitoring expenses, and documenting processes
Utilise a strong knowledge of access control systems, CCTV equipment, and investigations
Develop work schedules, allocate tasks, and monitor personnel performance
Create client facing documentation including financial quotes for staff provision
Complete accurate and timely pre and post event documentation including incident reports and risk assessments
Support the Area Manager to manage relationships between clients and their representatives, including meeting with them on a regular basis to address operational matters including performance reviews
Maintain a good working relationship with the Area Manager and keeping them updated
Be proficient with Microsoft Office and the Company IT systems (incl. Smartg8 and JotForm)
Accurately record on the booking module, including shift changes in a timely manner
Respond to all communications promptly, where reasonably practicable
Manage staffing standards in line with our values including conduct and performance, health and safety, and welfare
Conduct investigation meetings with casual members of staff
Develop your team by identifying training needs in conjunction with the Training department to prepare them for progression
Create a professional mentoring relationship with the casual workforce
Effectively manage your agreed split of operational and administrative hours and workload
Always conduct yourself in a professional manner, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
Proactively support communication between support services and the casual workforce
Any other reasonable duties as requested

What Showsec can offer you

Salary of £31,895 per annum, rising to £36,105 upon successful completion of the MDP course.
40 hours a week
24 days holiday + 8 days public holiday + your birthday day off
Employer pension contributions of 5% (Royal London)
Additional “holiday payment” equivalent to 2% of annual salary*
Access to BUPA private medical cover*
A range of valuable medical and practical support services through our Employee Assistance Programme
Non-contractual Bonus*
Long service recognition reward
- Upon successful completion of probationary period

What we need from you

Right to work in the UK**
Maths GCSE or equivalent (C or above )**
English GCSE or equivalent (C or above )**
Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
Experience of client management & operational excellence
SIA Licence – Door Supervisor**
Criteria marked ** will need to be evidenced at the interview stage

Desirable Criteria

UK Driving Licence
CCTV Licence
Close Protection Licence
L3 Certificate in Spectator Safety
L5 Aware in Crowd Management or equivalent
FREC 3 or FPOS First Aid Qualification
Higher level education i.e. A Level, Diploma, Degree
IOSH Managing Safely

Internal Essential Criteria

Showsec Supervisor Training
Showsec Head of Security Training

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Refine Your Search

operations supervisor – jobs in shirehampton, bst

Operations Supervisor – Cardiff

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