Collection manager Work, Jobs in Shoreditch, Gtl (with Salaries)

Collections Operations Manager
Aimée Willow Connex —London
- Analysis skills
- Leadership
Night Manager – The Megaro Collection
The Megaro Collection —London
- Night shift
- Customer service
- English
- Hotel
Quick apply
4d
Collections Strategy Manager
Onmo —London
- Hybrid work
- Sales
- SQL
- Analysis skills
6h
Head of Credit Control
Savills —London
- Full-time
- Annual leave
11d
F&B Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Minor Hotels Europe & Americas —London
- Hospitality
- Hotel
- Leadership
Quick apply
Collections Account Manager
Recoverable Solutions Ltd —Chislehurst
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Data entry
- Financial services
Quick apply
Director, Credit Risk
OakNorth —London
- Full-time
- Hybrid work
- Negotiation
- Time management
Quick apply
7d
Senior Product Manager - Credit
LemFi —London
- Full-time
- Hybrid work
- SQL
- Product management
- Leadership
Quick apply
Senior Collections and Recoveries Manager
Close Brothers —Wimbledon
- Full-time
- Hybrid work
- Customer service
- Team management
- Financial services
Director, Collections Care (Maternity Cover)
Imperial War Museums —London
- £75,000 - £80,000 a year
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
14d
Front Office Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Minor Hotels Europe & Americas —London
- Hospitality
- Hotel
- Leadership
Quick apply
Manager, Global Collections (London or Dublin)
Sitecore —London
- Full-time
- Management
- AI
- Communication skills
Senior Project and Programme Manager (Collection Storage and Research Moves)
The Natural History Museum —South Kensington
- £57,000 a year
- Hybrid work
- English
- Employee discount
- Life insurance
3d
Senior Strategy & Analytics Manager - Collections and Recoveries
Raylo —London
- £180,000 a year
- Hybrid work
- English
- SQL
- Analysis skills
Quick apply
Relationship Manager, Credit
Wintermann Search —London
- Call to connect
- Sales
- Master's degree
- Financial services
Accounts Receivable Manager
Elysium Healthcare —Borehamwood
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Annual leave
Quick apply
10d
Senior Credit Risk Manager
Salary Finance —London
- Hybrid work
- SQL
- Machine learning
- Python
- Sick pay
11d
Credit Risk Manager
Starling —London
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Head Chef (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Minor Hotels Europe & Americas —London
- Cooking
- Hotel
- Organisational skills
Quick apply
Director of Sales (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Minor Hotels Europe & Americas —London
- Hospitality
- Sales
- Hotel
Quick apply

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Collections Operations Manager

Aimée Willow Connex
London

Apply Now

Job details

Qualifications

Analysis skills
Leadership

Full job description

Collections Operations Manager Credit & Risk ~ Credit Control
London

You'd be responsible for overseeing all customer operations after funding, with a focus on collections performance, arrears management, customer servicing, process efficiency, compliance, and operational controls.

Key Responsibilities

Collections Operations Management

Manage all post-funding operational processes across the customer lifecycle.
Oversee collections activities from early-stage arrears through to default management.
Ensure collection strategies are executed effectively and consistently.
Monitor arrears performance and implement actions to improve collection outcomes.
Manage payment arrangements, hardship cases, settlements, and account rehabilitation processes.
Coordinate with external collection agencies, legal providers, and recovery partners where applicable.
Ensure timely escalation of delinquent accounts in accordance with company policies.

Customer Account Servicing

Own operational processes relating to funded customer accounts.
Oversee account maintenance, payment processing, amendments, restructures, settlements, and account closures.
Ensure customer enquiries and post-funding requests are handled efficiently and professionally.
Drive high standards of customer service while balancing commercial objectives.

Operational Controls & Compliance

Ensure all collections and servicing activities comply with regulatory requirements, internal policies, and customer treatment standards.
Maintain appropriate controls, audit trails, and documentation across all post-funding activities.
Monitor operational risks and implement corrective actions where required.
Support regulatory audits, compliance reviews, and internal audits.

Process Improvement

Identify operational inefficiencies and implement improvements.
Develop and document standard operating procedures (SOPs) for all collections and servicing functions.
Leverage technology and automation opportunities to improve productivity and customer outcomes.
Work closely with technology and product teams to enhance collections systems and workflows.

Performance Monitoring & Reporting

Produce and maintain collections and servicing performance reports.
Monitor key performance indicators including:
Provide regular reporting and recommendations to senior management.

Team Leadership

Manage and develop collections employees.
Set performance objectives and monitor productivity.
Coach team members on collections best practices, compliance requirements, and customer interactions.
Foster a performance-driven and customer-focused culture.

Stakeholder Management

Ensure smooth handoffs between origination and post-funding operations.

Skills & Experience Required

5-7+ years' experience in collections, loan servicing, or lending operations.
Experience managing post-funding customer operations within a lending, consumer finance, SME lending, or fintech environment.
Strong understanding of collections processes and arrears management.
Knowledge of regulatory requirements relating to collections and customer treatment.
Experience creating and improving operational processes.
Strong analytical and reporting capabilities.
Excellent stakeholder management skills.
Proficiency with CRM, collections, and loan management systems.
Experience managing outsourced collections partners.
Experience implementing collections technology or workflow automation.
Experience within regulated lending environments.
Team leadership experience.

Strategic Growth & Portfolio Scaling

Develop and execute a collections strategy that supports the projected growth of the loan portfolio, with new investments
Implement portfolio strategies to ensure collections activity is aligned to risk profiles, arrears stages, and customer circumstances.
Monitor and enhance processes to support growth.
Review and enhance collections systems, workflows, and automation capabilities to improve efficiency as account volumes increase.
Work closely with the COO, Risk, Finance, and Operations teams to model the operational impact of portfolio growth and ensure sufficient controls are in place.
Maintain portfolio quality by balancing growth objectives with arrears management, customer treatment standards, and recovery performance.

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Refine Your Search

collection manager jobs in shoreditch, gtl

Collections Operations Manager

Night Manager – The Megaro Collection

Collections Strategy Manager

Head of Credit Control

F&B Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

Collections Account Manager

Director, Credit Risk

Senior Product Manager - Credit

Senior Collections and Recoveries Manager

Director, Collections Care (Maternity Cover)

Front Office Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

Manager, Global Collections (London or Dublin)

Senior Project and Programme Manager (Collection Storage and Research Moves)

Senior Strategy & Analytics Manager - Collections and Recoveries

Relationship Manager, Credit

Accounts Receivable Manager

Senior Credit Risk Manager

Credit Risk Manager

Head Chef (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

Director of Sales (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

I want to receive the latest job alerts for collection manager in shoreditch, gtl

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