Customer consultant Work, Jobs in Shoreditch, Gtl (with Salaries)

Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
1d
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
8d
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Universal Banker
HSBC Global Services Limited —London
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
13d
Sales Consultant (Part-time)
Calligaris —London
- £14,000 a year
- 8 hour shift
- CRM software
- Sales
- Customer service
Quick apply
1h
Field Sales Consultant
Brakes —London
- Up to £42,000 a year
- Full-time
- Microsoft Excel
- Sales
- Annual leave
Customer Services Consultant
HSBC Global Services Limited —Croydon
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Data & AI Solutions Consultant
Corndel —London
- Hybrid work
- Sales
- AI
- Communication skills
Salon Receptionist & Consultant
A-List Lace Hair —London
- From £15 an hour
- Part-time
- Customer service
- English
- Administrative experience
Quick apply
Customer Service Consultant - Baker Street, London
HSBC Global Services Limited —London
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Senior Property Services Consultant
Campions —London
- £35,000 a year
- Monday to Friday
- Hybrid work
- Employee assistance programme
Quick apply
Caribbean Luxury Travel Consultant
Best At Travel —London
- £35,000 a year
- Remote
- Sales
Store and Client Assistant
McCann Bespoke London —London
- £13.00 - £14.80 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
- Store discount
- Profit sharing
Quick apply
3d
Experienced Dental Receptionist
76 Harley Street —London
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Employee discount
- Sick pay
Quick apply
Executive Assistant
doris Talent LTD —Canary Wharf
- £17 - £25 an hour
- Temporary
- Microsoft Office
- Administrative experience
- QuickBooks
Quick apply
GAP Team Member
NEXT —London
- £8.28 - £12.71 an hour
- Part-time
- Communication skills
- Employee discount
1d
Customer Value Consultant
Doodle —London
- Hybrid work
- Sales
- English
- Communication skills
- Annual leave
Quick apply
6d
Europe Luxury Travel Consultant
Best At Travel —London
- £35,000 a year
- Remote
- Sales
Fragrance Consultant
Parfum de marly —Stratford
- From £22,000 a year
- Part-time
- Bilingual
- Sales
- Social media management
Quick apply
9d
Front of House
Jobs In. Fitness —London
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Customer service
- Computer literacy
Quick apply
10d

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Customer Support Consultant - UK

Redcat Pty Ltd
East London

Quick apply

Job details

Permanent
1 day ago

Qualifications

Hospitality
Software troubleshooting
Computer hardware
Customer support
Help desk

Full job description

Redcat builds the technology that powers leading hospitality brands across Australia, the UK, and Southeast Asia. Our Hospitality IT Platform delivers integrated software and hardware solutions connecting POS systems, online ordering, loyalty programs, and mobile apps into one seamless ecosystem.

We're a culture-first company driven by five core values: integrity, teamwork, innovation, customer focus, and accountability. If you thrive in an environment where your work directly shapes how millions of people experience their favourite hospitality brands, you'll feel at home here.

The Opportunity

We're looking for a Customer Support Consultant to join our UK Support team, delivering front-line service excellence to Redcat's hospitality technology customers. You'll resolve customer queries over the phone and email, provide remote technical support, and ensure every case is handled accurately and escalated effectively.

Reporting to the Customer Success Team Leader, you'll be the first point of contact for clients experiencing issues with our POS, ordering, and loyalty solutions - playing a key role in maintaining the high service standards our customers rely on.

Key Accountabilities

Customer Query Resolution

Receive inbound phone calls and monitor email inboxes as needed
Resolve customer issues via phone and email support, in line with SLA targets
Escalate complex or urgent cases in a timely manner

Technical & Remote Support

Provide remote connection support to clients and contractors as required
Install computer hardware and business software as part of an overall solution
Assist with the creation of databases for existing clients as required

Documentation & Team Collaboration

Accurately record and transfer customer information for effective handover and escalation
Document all steps taken in troubleshooting or assisting with a case
Contribute to team meetings and weekly company stand-ups as required

What You'll Bring

Experience

Strong technical knowledge and experience working with relevant enterprise technologies and integrations, with a demonstrated commitment to ongoing development
Demonstrated experience identifying, evaluating, and recommending new and emerging technologies
Experience in a customer support, helpdesk, or technical support role (desirable)
Willingness to be part of a rotating roster

Skills & Capability

Sound knowledge of relevant technology and software applications, with the ability to install and troubleshoot hardware and business software
Strong research, analytical, and problem-solving skills, with the ability to consider issues from different perspectives and draw sound recommendations
Clear, confident communicator who can explain complex issues simply and adjust style to the audience
Consistently accurate and detail-focused, with careful attention to grammar, tone, and documentation

Mindset

Customer-first, with a genuine commitment to service excellence and SLA delivery
Takes ownership of own actions and adheres to relevant policies and procedures
A collaborative team player who contributes to shared learning and continuous improvement across the organisation

Inclusion at Redcat

At Redcat, we believe diverse perspectives drive better outcomes - for our team, our products, and our customers. We're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to do their best work.

We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and members of the LGBTQIA+ community. If you require adjustments to the recruitment process, please let us know, we're happy to accommodate.

Company Overview

Please visit our company website for more information

Quick apply

Refine Your Search

customer consultant jobs in shoreditch, gtl

Customer Support Consultant - UK

Onboarding Advisor

Technical Success Consultant

Universal Banker

Sales Consultant (Part-time)

Field Sales Consultant

Customer Services Consultant

Data & AI Solutions Consultant

Salon Receptionist & Consultant

Customer Service Consultant - Baker Street, London

Senior Property Services Consultant

Caribbean Luxury Travel Consultant

Store and Client Assistant

Experienced Dental Receptionist

Executive Assistant

GAP Team Member

Customer Value Consultant

Europe Luxury Travel Consultant

Fragrance Consultant

Front of House

I want to receive the latest job alerts for customer consultant in shoreditch, gtl

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