Head coach Work, Jobs in Shoreditch, Gtl (with Salaries)

Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Deputy Head of Safeguarding (North and South)
Lift Schools —London
- £60,000 - £65,000 a year
- Full-time
- Travel
- School
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
Head of Corporate Due Diligence
PaymentGenes —London
- £130,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
Global Unlocking Potential - Wellbeing Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Psychology
- Human resources
Head of Events Operations (12 Months FTC)
Product Marketing Alliance —London
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Regional Recruiting Lead (EMEA & Asia Pacific)
General Atlantic Service Company, L.P —London
- Master's degree
- Analysis skills
- Financial services
Head of Recruitment and Retention
EMJ —London
- £70,000 - £75,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Human resources
- Organisational skills
Quick apply
Head of Schemes Relationships
U.S. Bank National Association —London
- £95,625 - £112,500 a year
- Full-time
- Project management
- Organisational skills
- Leadership
10d
Career Coach
Freshfields —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
Chief of Staff to the Chief Operating Officer
Ministry of Justice —London
- £60,001 - £85,257 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
7d
Talent Acquisition Partner - Head Office
Sephora —London
- Full-time
- Organisational skills
- Employee discount
17h
Senior Manager, Courier & Logistics - EU P&P, Rider Supply (10 month FTC)
Deliveroo —London
- Full-time
- Continuous improvement
- Leadership
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
Head of Growth
JamDoughnut Ltd —Loughton
- From £75,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
13d
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
People & Culture Director, Production
Warner Bros. Discovery —Leavesden Green
- No degree
- Travel
- Human resources
Sub-Regional Head of Security
Digital Realty —London
- Full-time
- English
- Leadership
- Communication skills
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Vice President / Associate Director, Crisis & Risk
Edelman —London
- Full-time
- Project management
- IT
14d

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Head of Customer Operations

Redress Digital Services Ltd
London

Quick apply

Job details

Permanent | Full-time
£5,800 - £7,200 a month

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

CRM software
English
Leadership
Communication skills

Full job description

About the Role:

London is a fast moving hub for technology, services, and customer led businesses, and at Redress Digital Solutions Ltd, we bring that same energy into how we support our clients and users. We are building a modern digital service platform designed to make customer experiences smoother, faster, and more reliable.

We are looking for a Head of Customer Operations who can take ownership of our customer service strategy and daily operational performance. This role is not just about managing tickets or supervising teams. You will lead the full customer operations function, improve service quality, strengthen internal processes, and make sure every customer interaction reflects the standards of a professional and trusted digital business.

You will work closely with leadership, product, compliance, and support teams to make sure customer needs are understood, issues are resolved quickly, and service delivery continues to improve as the company grows.

Why Work With Us?

The Environment: Our office is based in Shoreditch, one of London’s most active business and technology areas. We value a professional, collaborative workplace where people are trusted to take ownership and deliver strong results.

Operational Impact: Customer operations is central to our business. You will have a direct voice in improving customer journeys, service standards, and internal systems.

Modern Service Approach: We use digital tools, clear reporting, and structured workflows to support customers efficiently and professionally.

Growth: You will have the opportunity to lead process improvements, develop team capability, and help shape the customer operations function as the business expands.

Key Responsibilities:

Customer Operations Leadership: Lead the customer operations function and ensure high standards across support, onboarding, issue resolution, and service delivery.

Team Management: Manage, coach, and develop customer support and operations staff. Set clear performance expectations and support team members in meeting service targets.

Process Improvement: Review existing workflows and identify ways to improve response times, escalation handling, customer satisfaction, and operational efficiency.

Service Quality: Monitor customer interactions, service metrics, and feedback to maintain consistent quality and identify areas for improvement.

Stakeholder Coordination: Work closely with product, compliance, finance, and senior leadership teams to resolve customer issues and improve the overall customer journey.

Reporting and Performance: Prepare operational reports, track KPIs, and provide clear updates on team performance, service trends, and improvement plans.

Escalation Management: Handle complex or sensitive customer issues with professionalism, sound judgement, and a solution focused approach.

What We Are Looking For:

Experience: 6 or more years of experience in customer operations, client services, service delivery, or a similar operational leadership role, with at least 2 years in a management position.

Leadership Skills: You can lead teams, improve performance, manage workloads, and create a positive and accountable working environment.

Operational Mindset: You understand how to build efficient processes, manage service standards, and use data to improve performance.

Customer Focus: You are confident handling escalations, improving customer satisfaction, and making decisions that balance customer needs with business priorities.

Communication Skills: Strong written and verbal English communication skills are required. You should be confident presenting updates to senior stakeholders and communicating clearly with internal teams.

Tools and Reporting: Experience using CRM systems, ticketing platforms, spreadsheets, dashboards, or customer service reporting tools is highly desirable.

Mindset: You are organised, practical, calm under pressure, and able to lead teams through busy operational periods while maintaining a high standard of service.

Pay: £5,800.00-£7,200.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

head coach jobs in shoreditch, gtl

Head of Customer Operations

Deputy Head of Safeguarding (North and South)

Head of Learning & Development

Head of Corporate Due Diligence

Global Unlocking Potential - Wellbeing Senior Manager

Head of Events Operations (12 Months FTC)

Regional Recruiting Lead (EMEA & Asia Pacific)

Head of Recruitment and Retention

Head of Schemes Relationships

Career Coach

Chief of Staff to the Chief Operating Officer

Talent Acquisition Partner - Head Office

Senior Manager, Courier & Logistics - EU P&P, Rider Supply (10 month FTC)

Head of Customer Support

Head of Growth

Team Lead - US Operations

People & Culture Director, Production

Sub-Regional Head of Security

Head of Dispensary Operations

Vice President / Associate Director, Crisis & Risk

I want to receive the latest job alerts for head coach in shoreditch, gtl

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