Housing officer Work, Jobs in Shoreham, Ken (with Salaries)

Complaints Officer (Housing)
Tandridge District Council —Oxted
- £35,162 - £40,533 a year
- Communication skills
- Work from home
- Employee discount
9d
Housing Officer
Everystory —London
- Up to £26,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Work from home
Quick apply
13d
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Allocations Assesment Officer
LondonBoroughofBexley —Bexleyheath
- £32,535 - £33,987 a year
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
Customer Resolutions Support Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- Organisational skills
- IT
13d
Triage & Prevention Officer
London Borough of Bromley —London Borough of Bromley
- £37,262 - £46,952 a year
- Communication skills
Customer Services Officer - Part Time
HYDE HOUSING ASSOCIATION —London
- £25,000 a year
- Part-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
2d
Homelessness Support Officer
City of Westminster Council —London
- £34,359 - £37,509 a year
- IT
- Communication skills
13d
Housing Officer (Income)
Gravesham Borough Council —Gravesend
- £26,793 - £34,089 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Concierge Officer
Pinnacle Group —Battersea
- £28,000 - £29,000 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Tenancy Support Officer (New Builds)
Civic Recruitment Limited —London
- £24.28 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Communication skills
Quick apply
6d
Customer Liaison Officer
Mears Group —London
- Up to £34,000 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
4d
Private Sector Housing Officer
Hammersmith & Fulham Council —London
- £43,308 - £54,360 a year
14d
Documentation Officer
Victoria and Albert Museum —London
- £28,520 a year
- Employee assistance programme
- Employee discount
12d
Triage and Prevention Officer
LondonBoroughofBexley —Bexleyheath
- £36,372 - £40,698 a year
- Negotiation
- Annual leave
Housing Officer (Supported Living)
hireful —Chatham
- £40,314 a year
- Communication skills
- Free parking
Quick apply
3d
Tenancy Relations Officer
LondonBoroughofBexley —Bexleyheath
- £38,838 - £44,610 a year
- Annual leave
Homelessness Officer
City of Westminster Council —London
- £34,359 - £38,637 a year
- IT
- Communication skills
13d
Income Collection Officer
Pinnacle Group —London
- £35,000 - £38,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply

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Complaints Officer (Housing)

Tandridge District Council -
Oxted

Apply Now

Job details

£35,162 - £40,533 a year
9 days ago

Benefits

Company pension
Work from home
Employee discount
On-site parking

Qualifications

Complaint handling
Communication skills

Full job description

Job Introduction

This is an exciting opportunity to take ownership of a varied and meaningful role, handling complex cases, influencing service improvements, and helping shape better outcomes for our communities. You’ll work closely with colleagues, partners and senior stakeholders, using your skills to resolve issues, drive positive change, and deliver a high‑quality customer experience every time.

About the role

The Complaints Officer plays a key role in making sure housing complaints from tenants and leaseholders are handled fairly, quickly and in line with required standards. The aim is to resolve issues, improve services, and ensure residents feel heard and supported throughout the process.

Who we’re looking for

We are looking for someone organised, fair and confident, with a strong focus on achieving positive outcomes for residents.

Experience handling complaints, ideally in housing or a local authority setting
Strong writing and communication skills, including handling sensitive conversations
The ability to manage a busy workload and meet deadlines
Good judgement, attention to detail and a fair approach to decision making
Confidence using systems and data to track performance and identify improvements
A proactive mindset, with the ability to build strong working relationships and drive service improvements

What we offer

When you join us your expertise, skills and experience will be valued, and your career development will be our priority.

We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.

We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.

We are conveniently located close to Oxted Station and have some on-site parking.

In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.

Please visit our website for more information about working for us www.tandridge.gov.uk/jobs and download our Working for Tandridge guide.

Diversity statement

At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.

We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.

Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Want to know more?

If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.

If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Melanie Davis at [email protected]

Local Government Reorganisation

The government is reorganising local councils in Surrey. The current two-tier system where services are split between Surrey County Council and district or borough councils, will be replaced by two new unitary councils - East Surrey Council and West Surrey Council.

East Surrey Council will cover Elmbridge, Epsom & Ewell, Mole Valley, Reigate & Banstead and Tandridge District managing all local services, including housing, planning, waste, education, roads and social care.

Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services.

When the new councils are created in April 2027, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety.

The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what local government reorganisation means for us

Find out more about what local government reorganisation means for us.

The use of Artificial Intelligence (AI)

We understand that some applicants may use AI tools to assist with preparing their applications.

All submitted information, whether supported by AI or not, must accurately reflect the applicant’s own skills, experience and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Apply Now

Refine Your Search

housing officer jobs in shoreham, ken

Complaints Officer (Housing)

Housing Officer

Welfare Advice Officer

Allocations Assesment Officer

Customer Resolutions Support Officer

Triage & Prevention Officer

Customer Services Officer - Part Time

Homelessness Support Officer

Housing Officer (Income)

Concierge Officer

Tenancy Support Officer (New Builds)

Customer Liaison Officer

Private Sector Housing Officer

Documentation Officer

Triage and Prevention Officer

Housing Officer (Supported Living)

Tenancy Relations Officer

Homelessness Officer

Income Collection Officer

Client Resident Liaison Officer - Social Housing

I want to receive the latest job alerts for housing officer in shoreham, ken

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