Customer service supervisor Work, Jobs in Shotton, Fln (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
Team Leader
Card Factory —Deeside
- £13 an hour
- Leadership
Customer Service Supervisor
Breedon Group plc —Wrexham
- Full-time
- Customer service
- Driving
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Experience Supervisor
Cadent Gas —Ellesmere Port
- Hybrid work
Client Services and Office Supervisor
Jon Davies Accountants Limited —Liverpool
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
3d
Supervisor
Coach —Ellesmere Port
- £31,200 - £34,000 a year
- Full-time
- Sales
- Employee discount
Supervisor
Holland & Barrett —Prestatyn
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
11d
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
Supervisor
Mulberry —Cheshire Oaks
- £27,727.50 a year
- Full-time
- Employee discount
Quick apply
Retail Supervisor
Bedeck Ltd —Cheshire Oaks
- Part-time
- Sales
- Customer service
- Merchandising
- Annual leave
- Employee discount
Quick apply
Shift Station Manager
Network Rail —Liverpool
- £43,588 a year
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee discount
1d
Assistant Store Manager, HOKA - Cheshire Oaks
Deckers Brands —Cheshire Oaks
- Full-time
- Agile
- Retail management
- Leadership
Supervisor
Sports Direct —Speke
- £31,450 a year
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick apply
5d
Team Leader
The Fedcap Group —Liverpool
- £36,555 - £40,170 a year
- Full-time
- Supervising experience
- Driving
- Travel
- Annual leave
3d
Visual Supervisor
New Look —Liverpool
- Full-time
- Microsoft Word
- Communication skills
Senior Operational Leader - Wales
Department for Work and Pensions —Wrexham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
10d
Supervisor
Arthur's of Hoylake —Wirral
- £13.30 an hour
- Part-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
3d
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Chester
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Service Team Leader
William Hill —Liverpool
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
11d
Transport Admin Team Leader
Univar Solutions UK Ltd —Widnes
- Supervising experience
- Computer skills
- Communication skills
8d

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customer service supervisor jobs near shotton, fln

Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

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customer service supervisor jobs in shotton, fln

Customer Service / Call Centre Team Leader

Team Leader