It support specialist Work, Jobs in Shotts, Nlk (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
11d
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
ICT Customer Support Officer
Clackmannanshire Council —Alloa
- £33,945.03 - £37,704.53 a year
- Temporary
10d
IT Systems Administrator
Albert Bartlett —Airdrie
- Full-time
- Software troubleshooting
- Computer networking
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Software Support Analyst
CGI —Glasgow
- Full-time
- Azure
- DevOps
- Communication skills
Quick apply
IT Support Technician
Complete IT Systems —Glasgow
- Full-time
- Azure
- AWS
- IT
Application Administrator
Iberdrola Group —Glasgow
- £38,000 - £48,000 a year
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
11d
Helpdesk Technician
SSE —Glasgow
- £27,500 - £41,300 a year
- Employee discount
- Gym membership
1d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
4d
Digital Inclusion Worker - 102142
Stirling Council —Stirling
- £34,896 - £37,746 a year
- Temporary
- Hybrid work
- Annual leave
- Work from home
12d
Senior ICT Support Analyst
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- No degree
- Annual leave
12d
Helpdesk Coordinator
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Desktop Support Technician
Bill Gosling Outsourcing Limited —Glasgow
- Windows
- Linux
- Paid training
Quick apply
IT Service Desk Analyst - 12 Month FTC
Ashurst LLP —Glasgow
- Full-time
- Customer service
- Microsoft Office
- IT
IT Functional Support Lead-Dynamics 365 (Operations)
Veranova L P —Edinburgh
- Bachelor's degree
- APIs
- IT
- Annual leave
- Life insurance
Quick apply
Service Desk Analyst
Landmark Information Group —Glasgow
- Customer service
- Travel
- Communication skills
- Free parking
Business Systems Coordinator
OV Glasgow —Glasgow
- Full-time
- ERP systems
- Bakery
- Free parking
- Bereavement leave
Quick apply
3d
Administrator (Support & Operations)
HCLTech —Glasgow
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
AV/IT Technician
University of Strathclyde —Glasgow
- £28,031 - £30,378 a year
- Full-time
- Analysis skills
- Communication skills
11d
IT Airport Engineer - Edinburgh Airport
ESP Global Services Limited —Inverleith
- £25,114.96 a year
- Customer service
- Travel
- IT
Quick apply
12d

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Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
11 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

it support specialist jobs in shotts, nlk

Customer Support Specialist (Application Support)

Regional IT Support Specialist

ICT Customer Support Officer

IT Systems Administrator

Software Support Analyst

IT Support Technician

Application Administrator

Helpdesk Technician

L1 Service Desk Team Leader

Digital Inclusion Worker - 102142

Senior ICT Support Analyst

Helpdesk Coordinator

Desktop Support Technician

IT Service Desk Analyst - 12 Month FTC

IT Functional Support Lead-Dynamics 365 (Operations)

Service Desk Analyst

Business Systems Coordinator

Administrator (Support & Operations)

AV/IT Technician

IT Airport Engineer - Edinburgh Airport

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