Service delivery agent Work, Jobs in Shrewsbury, Shr (with Salaries)

Service Delivery Agent
TTC Group —Telford
- £24,781 a year
- Full-time
Quick apply
Dispatcher
Veezu —Shrewsbury
- Full-time
- Customer service
- Continuous improvement
- Computer skills
1d
Cleaner
Serco Leisure Operating Limited —Newport
- Up to £12.71 an hour
- Full-time
Swimming Teacher
Shropshire Community Leisure Trust —Shrewsbury
- £13.00 - £16.98 an hour
- Customer service
- Business
Senior Lifeguard
Shropshire Community Leisure Trust —Shrewsbury
- £25,080.78 a year
- Full-time
- Supervising experience
- First Aid Certification
- Annual leave
- Gym membership
10d
Holiday Scheme Assistant
Shropshire Community Leisure Trust —Bishop's Castle
- £12.71 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
4d
Swim Co-ordinator
Shropshire Community Leisure Trust —Shrewsbury
- £13,543.62 a year
- Part-time
- Microsoft Outlook
- Customer service
- Supervising experience
Casual Bar Assistant
Serco Leisure Operating Limited —Newport
- Up to £12.71 an hour
- Part-time
- Serving
- Bar
- Employee discount
Lifeguard
Shropshire Community Leisure Trust —Bishop's Castle
- Up to £12.71 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Maintenance Technician
Serco Plc —Shrewsbury
- £33,000 - £35,000 a year
- Full-time
- Customer service
- Maintenance
- Mechanical knowledge
- Employee assistance programme
Customer Service Administrator
Ethero —Wellington
- £26,000 - £27,000 a year
- Monday to Friday
- Microsoft Office
- Data entry
Casual Catering Assistant
Serco Leisure Operating Limited —Newport
- Up to £12.71 an hour
- Weekend availability
- Communication skills
10d
Senior Surveyor
Telford and Wrekin Council —Telford
- £45,091 - £48,226 a year
- Hybrid work
- Free parking
- Employee discount
Operations Support Driver
Serco Leisure Operating Limited —Newport
- £26,557.55 a year
- Weekend availability
- Hospitality
- Customer service
- Communication skills
- Employee discount
Casual Cafe Assistant
Serco Leisure Operating Limited —Newport
- £8.00 - £12.71 an hour
- Full-time
- Customer service
- Café
- Communication skills
1d
Sous Chef
Serco Plc —Newport
- Up to £31,000 a year
- Weekend availability
- Kitchen experience
- Employee discount
Chef De Partie
Serco Leisure Operating Limited —Newport
- £29,000 a year
- Weekend availability
- Restaurant
- Kitchen experience
- Employee discount

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Service Delivery Agent

TTC Group -
Telford

Quick apply

Job details

Full-time
£24,781 a year

Full job description

Job Description

Service Delivery Agent

Job Summary

Reporting to the Service Delivery Team Manager, this role acts as the first point of contact for customers, delivering an exceptional customer journey, first time, every time. The postholder will provide accurate information, support course bookings, and handle low level complaints professionally.

The role supports all Police and Court referred schemes, requiring strong system knowledge, attention to detail, and the ability to support customers sensitively and confidentially throughout their journey. As the Contact Centre is a face paced, dynamic environment, resilience, adaptability and an open mindset are essential.

Key Responsibilities

Communicate with customers via inbound/outbound calls, emails and webchat.
Use effective questioning to understand customer needs and provide accurate guidance.
Work towards first point resolution for all enquiries.
Accurately record and update customer information.
Maximise booking opportunities where appropriate.
Send course information and follow up actions to customers.
Take ownership of issues and see them through to resolution.
Proactively anticipate problems and escalate or coordinate with colleagues when required.
Document and report issues accurately.
Undertake training to maintain up to date knowledge of systems, processes and services.
Keep informed on digital video platforms used for course delivery
Commit to achieving personal and team KPI’s

Skills & Competencies

Demonstrates a proactive approach to learning, seeking opportunities to improve processes, systems, and ways of working
Uses data, feedback, and insight to support decision making and drive continuous improvement
Builds strong, positive working relationships with colleagues, customers, and stakeholders to achieve shared goals
Communicates clearly, professionally, and effectively, adapting style to suit different audiences and situations
Acts with honest, accountability, and professionalism, maintaining trust and transparency in all interactions
Maintains high standards of accuracy, confidentiality, and compliance, ensuring work is completed in line with company policies and procedures
Delivers high quality outcomes with strong attention to detail, managing priorities effectively to meet deadlines and service expectations
Take ownership of challenges and follows through to resolution, consistently striving for excellence and continuous improvement

Quick apply

Refine Your Search

service delivery agent jobs in shrewsbury, shr

Service Delivery Agent

Dispatcher

Cleaner

Swimming Teacher

Senior Lifeguard

Holiday Scheme Assistant

Swim Co-ordinator

Casual Bar Assistant

Lifeguard

Maintenance Technician

Customer Service Administrator

Casual Catering Assistant

Senior Surveyor

Operations Support Driver

Casual Cafe Assistant

Sous Chef

Chef De Partie

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