Service representative Work, Jobs in Shrewsbury Sy4 (with Salaries)

IAA Level 2 Immigration Advisor
Shropshire Supports Refugees —Shrewsbury
- £33,990 a year
- Full-time
- Salesforce
- English
- Driving
Quick apply
Criminal Secretary / Criminal Paralegal
Richard George & Jenkins Solicitors —Shrewsbury
- £24,420 - £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
Ambulance Care Assistant
EMED Group —Shrewsbury
- £12.71 an hour
- Nights as needed
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Community Ranger
Kier Group —Oswestry
- £27,976 a year
- Part-time
- Hybrid work
- Maintenance
- Travel
- Power tools
- Flexible schedule
Admin & Accounts Practitioner
Pendine Park Care Organisation —Wrexham
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
7d
Field Sales Representative
Flatpay —Wrexham
- £2,120 a month
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
4d
Sales Development Representative
Return on Investment Ltd —Nantwich
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
Health and Safety Coordinator
Kronospan —Chirk
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Lottery Canvasser - Powys
Hope House Children's Hospice —Welshpool
- Weekend availability
- Sales
- Customer service
- Hospice
- Flexible schedule
Quick apply
Lottery Canvasser - Wrexham
Hope House Children's Hospice —Wrexham
- Weekend availability
- Sales
- Customer service
- Hospice
- Flexible schedule
Quick apply
Sales & Marketing Administrator
Universal Trade Frames —Shrewsbury
- From £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- English
- Free parking
- Annual leave
Quick apply
Inside Sales Representative
Genus Plc —Nantwich
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Employee assistance programme
Criminal Solicitor
Richard George & Jenkins Solicitors —Shrewsbury
- £30,000 - £50,000 a year
- Part-time
- Microsoft Office
- Supervising experience
- Organisational skills
Quick apply
Call Handler
EMED Group —Shrewsbury
- £12.71 an hour
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
9d
Sales - Sales Advisor - UK
New Look —Shrewsbury
- Part-time
- Microsoft Word
7d
Customer Experience Centre Team Manager
Belron —Cardington
- Up to £40,000 a year
- Full-time
- Remote
- Customer service
- IT
- Leadership
3d
Deputy Manager
Iceland —Oswestry
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Project Worker 3 (23369)
Barnardo's —Telford
- £32,786 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
10d
Financial Assessment Officer
Shropshire Council —Shrewsbury
- £28,598 a year
- Full-time
- Hybrid work
Quantity Surveyor
Novus Property Solutions Ltd —Wrexham
- Monday to Friday
- Hybrid work
- Microsoft Office
- Travel
- IT
- Employee discount
Quick apply
8d

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service representative jobs near shrewsbury sy4

IAA Level 2 Immigration Advisor

Shropshire Supports Refugees
Shrewsbury

Quick apply

Job details

Full-time
£33,990 a year

Benefits

Casual dress
Company pension

Qualifications

Driving Licence
Salesforce
English
Certificate of higher education
Driving
Organisational skills
Communication skills
Time management

Full job description

Immigration Advice Authority (IAA) Level 2 Casework Adviser

We are looking for a Level 2 IAA Level 2 Casework Adviser who believes in making a difference in the lives of vulnerable migrants by advocating for fairness and compassion in immigration processes.

Shropshire Supports Refugees (SSR) is a charity dedicated to supporting refugees and marginalised migrants who have come to live in Shropshire, Telford and Wrekin.

Our mission is to create a welcoming and inclusive community by offering practical help, resources and emotional support to those in need. With a small staff team and the support of dedicated volunteers, we are committed to making a positive impact in the lives of those we serve.

As part of our workforce, you will work with marginalised adults and families, providing advice to guide them through complex immigration journeys with empathy and professionalism. Thus, you will play a critical role in helping people find hope and stability in the very challenging environment of being a migrant in the UK.

-----------------------------------

Location: Shrewsbury and locations around Shropshire, Telford and Wrekin

Hours: 37.5 hrs per week

Reporting to: co-CEO - Projects & Developments

Salary: £33,990 - 2 yr. fixed term contract funded by the National Lottery Community Fund

Main Responsibilities:

Providing comprehensive immigration advice: on various immigration matters, including visa applications, settlement, asylum claims, and appeals within IAA Level 2 guidelines.
Conduct or delegate initial and further consultations with clients to assess their immigration advice eligibility and specific needs.
Finding and managing caseload: by setting up a triaging and appointments system for proactively identifying refugees, asylum seekers and other migrants, including people here under the Home Office resettled routes and related extension schemes, needing Level 1 or 2 immigration advice throughout Shropshire Telford and Wrekin. This will include inviting people to our offices in Shrewsbury and to outreach sessions across Shropshire Telford and Wrekin and will require you to set and stay within meaningful deadlines.
Maintain accurate records: by handling multiple cases efficiently and recording all client contacts, reflecting the advice given and outcome for each person.
Keep up-to-date with changes in immigration law: via professional training and standards and changes to those standards.
Supervise and train: our Level 1 adviser, other colleagues and relevant volunteers. Collaborate: with colleagues, volunteers and representatives of partner organisations to ensure the immigration and other advice needs of clients are effectively met.

These responsibilities will require you to:

Maintain accurate and detailed records and case files, with due regard to data protection law and professional standards.
Build and maintain strong relationships with clients
Advocate on behalf of clients by communication with appropriate agencies, by telephone, letter and email
Attend training events relating to asylum and immigration
Actively engage in seeking work and promoting good governance within SSR
Ensure that clients’ need for other services and referrals, including safeguarding, are effectively met by discussion with colleagues and reporting to partner agencies
Undertake other tasks as required within our charity, to support its efficient operation

Person Specification:

Essential:

IAA Level 2 accreditation - held for at least 12 months
Significant experience working as an Immigration Adviser or similar role
In-depth knowledge of IAA standards, UK immigration law, relevant related policies, and procedures
Exceptional and written and oral communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds
Empathy and compassion, particularly with SSR’s cause
Strong, self-directed time management with the ability to manage multiple cases and work to strict deadlines
Ability to work independently and manage a caseload effectively
Willingness to work collaboratively with colleagues, volunteers and partner organisations to ensure the safety and fair treatment of clients
Knowledge and understanding of the charity and voluntary sector
Excellent attention to detail and organisational skills
Proficiency in Google and Microsoft
Full driving licence

Desirable:

Fluency in at least one language other than English
Child and adult safeguarding training
Experience of Salesforce CRM

On successful recruitment we will require a DBS check and enrol you on our rolling mandatory training programme, which includes safeguarding, health and safety, and trauma informed practice.

Why join us?

28 days holiday plus bank holidays
Company pension

Make a difference by being part of a team of passionate professionals, committed to fairness, who collaborate to create a better future for marginalised migrants in the UK. Use and develop your expertise and compassion to help to bring stability and hope to their lives.

We are committed to inclusive recruitment and welcome applications from people of all backgrounds. We actively remove barriers, challenge bias, and focus on skills, potential, and lived experience. Our recruitment processes are designed to ensure every candidate feels respected, valued, and able to succeed, and we particularly encourage applications from individuals with lived experience of migration or from under‑represented groups.

To apply for this post please email your CV and covering letter to [email protected]

Job Type: Full-time

Pay: £33,990.00 per year

Benefits:

Casual dress
Company pension

Ability to commute/relocate:

Shrewsbury SY1 1XL: reliably commute or plan to relocate before starting work (required)

Education:

Certificate of Higher Education (preferred)

Experience:

IAA Level 2 Accreditation: 1 year (required)

Language:

English (required)

Licence/Certification:

IAA Level 2 Qualification (required)
Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service representative jobs in shrewsbury sy4

IAA Level 2 Immigration Advisor

Criminal Secretary / Criminal Paralegal

Ambulance Care Assistant

Community Ranger

Admin & Accounts Practitioner

Field Sales Representative

Sales Development Representative

Health and Safety Coordinator

Lottery Canvasser - Powys

Lottery Canvasser - Wrexham

Sales & Marketing Administrator

Inside Sales Representative

Criminal Solicitor

Call Handler

Sales - Sales Advisor - UK

Customer Experience Centre Team Manager

Deputy Manager

Project Worker 3 (23369)

Financial Assessment Officer

Quantity Surveyor

I want to receive the latest job alerts for service representative in shrewsbury sy4

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