Customer service supervisor Work, Jobs in Shrivenham, Oxf (with Salaries)

Customer Care Supervisor
GS Yuasa Battery Sales UK Ltd —Swindon
- £35,662.40 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
13d
Assistant Store Manager
Ecco Sales Limited —Oxford
- Full-time
- Sales
- Merchandising
- In-person
- Store discount
- Employee discount
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
4d
Supervisor - Pret A Manger
Moto —Chippenham
- £28,500 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
Assistant Manager (Retail)
Aldbourne Post Office, Cafe and Deli —Marlborough
- £24,420.00 - £36,047.70 a year
- Part-time
- Merchandising
- Administrative experience
- Organisational skills
- Free parking
- Store discount
Quick apply
9d
Costa Assistant Store Manager
Scoffs —Swindon
- £30,654 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
13d
Supervisor - KFC
Moto —Chippenham
- £13.83 an hour
- Full-time
- Supervising experience
- Restaurant
- Communication skills
- Employee discount
- Sick pay
Quick apply
Case Officer Team Leader
Aster Group —Devizes
- £36,787 a year
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
5d
Retail Supervisor
Wickes —Oxford
- £9.35 - £12.86 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
5d
Team Leader
Knoops- Oxford —Oxford
- £13.50 an hour
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick apply
13d
Assistant Store Manager
Mountain Warehouse —Chipping Norton
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Shift Supervisor
Cobra Coffee —Chippenham
- £13.55 an hour
- Part-time
- English
- Supervising experience
- Employee discount
- Life insurance
Supervisor - Chow Asian Kitchen
Moto —Chippenham
- £28,505.25 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
3d
Retail Supervisor
Toolstation —Chippenham
- £13.76 an hour
- Full-time
- Employee discount
5d
Supervisor - 8 Hours
Bestway Group —Devizes
- 8 hour shift
- Communication skills
Quick apply
Optical Supervisor
Specsavers —Tetbury
- Up to £28,000 a year
- Full-time
- Customer service
- IT
- Leadership
- Employee discount
- Sick pay
Maintenance Team Leader
Leaflike —Didcot
- £38,000 - £43,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
Quick apply
3d
24 Hrs Supervisor- Newbury
Sostrene Grene —Newbury
13d
Supervisor - 12 hours
Bestway Group —Devizes
- 12 hour shift
- Communication skills
Quick apply
6d
Supervisor - 16 hours
Bestway Group —Devizes
- Full-time
- Communication skills
Quick apply
6d

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Customer Care Supervisor

GS Yuasa Battery Sales UK Ltd
Swindon

Quick apply

Job details

Permanent | Full-time
£35,662.40 a year
13 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
Supervising experience
NVQ
Communication skills

Full job description

Job Purpose:

To focus and drive the customer service team on being the best at what they do at all times, ensuring exceptional service excellence in customer account administration and customer support.

Duties and Responsibilities:

Supervise and monitor the performance of the Customer Sales Support team to ensure 100% customer satisfaction.
Ensure that all backorders are reserved in a timely manner.
Ensure that all post delivery issues are investigated fully and in a timely manner, with credits being raised as appropriate.
Responding to and handling customer complaints.
Monitor the Grade of Service (GOS) for telephone calls and Webchat messages through Key Performance Indicator (KPI) analysis to ensure that all forms of contact are answered within performance parameters
Ensure that claims are being raised with carriers within the required timeframes (per carrier), maximising the value of credit being paid to GS Yuasa
Management of attendance times, staff holidays and staff breaks
Carry out performance reviews and report to the Customer Service Manager on any issues or concerns raised and implement Performance Improvement Plans (PIPs) if necessary
Carry out disciplinary reviews in accordance with the company handbook
To liaise with YBSUK Regional Managers on all aspects of account administration
Liaise with the Customer Service Manager regarding the Customer Sales Support team’s training needs
To create, train, review and manage the Quality Management System (QMS) customer service work procedures
Ensure that all customer associated documents and paperwork are being filed in the appropriate files
Provide reports and KPI information to the Customer Service Manager and other department managers upon request
Recruit and train new Customer Care Advisors as and when required

This is a summary job description and not in order or an exhaustive list. You should be prepared when required to undertake any work allocated to you by your manager.

Supplementary Duties and Responsibilities:
N/A

Personal Traits:

Be sales driven with good commercial awareness and work ethic
Be open minded, tolerant, flexible and strong when dealing with issues related to team members
Be capable of delegating work fairly but with authority
Have excellent interpersonal skills
Have excellent listening and communication skills with a good telephone manner
Be IT literate with a high numerate and literate level of competence
Be a good team player
Must be willing to learn new skills and take on extra responsibility when required

Experience and Qualifications:

Educated to at least GCSE / NVQ level 3 standard
NVQ Level 3 / 4 in Customer Service is preferable
Must have proven experience in supervising and focusing a team to achieve specific Customer Service and sales driven targets

Pay: £35,662.40 per year

Benefits:

Company pension
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in shrivenham, oxf

Customer Care Supervisor

Assistant Store Manager

Complaints Team Leader

Supervisor - Pret A Manger

Assistant Manager (Retail)

Costa Assistant Store Manager

Supervisor - KFC

Case Officer Team Leader

Retail Supervisor

Team Leader

Assistant Store Manager

Shift Supervisor

Supervisor - Chow Asian Kitchen

Retail Supervisor

Supervisor - 8 Hours

Optical Supervisor

Maintenance Team Leader

24 Hrs Supervisor- Newbury

Supervisor - 12 hours

Supervisor - 16 hours

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