Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts .
The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.
Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.
Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces
Development, maintenance and support of Epic Bridges Interfaces
Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans
Assisting Epic/Application teams with the resolution of errors
Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA
Monitoring the TIE error alerts and resolving, escalating issues
Making sure that the Interface design documents are up to date with any changes, fixes performed
Managing the impact on the interfaces when Epic upgrades are conducted
Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained
Ensure compliance to agreed change processes and change control mechanisms
To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers
To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager
The post-holder would be required to participate in the on-call rota for 24/7 support
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
The duties and responsibilities listed below are representative of the role and its purpose within the service; they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post.
Job Summary
Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts .
The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.
Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.
Key Relationships
Internal (both Trusts)
ITCS Technology Team
Network Teams
Server Teams
Clinical Teams
External
Epic TS
System Suppliers
NHS England
SEL ICS
OneLondon
Duties and Responsibilities
Main Duties
Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces
Development, maintenance and support of Epic Bridges Interfaces
Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans
Assisting Epic/Application teams with the resolution of errors
Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA
Monitoring the TIE error alerts and resolving, escalating issues
Making sure that the Interface design documents are up to date with any changes, fixes performed
Managing the impact on the interfaces when Epic upgrades are conducted
Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained
Ensure compliance to agreed change processes and change control mechanisms
To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers
To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager
The post-holder would be required to participate in the on-call rota for 24/7 support
Communication and working relationships
Working closely with Epic work stream leads, controlling the interface delivery life cycle
Working closely with the system suppliers, making sure any interface issues are addressed in timely manner
Escalating any serious issues to Senior Integration Analysts, Integration Manager and/or the Senior Leadership Team through appropriate channels
Working with local Network, Server teams, and Data Centre support to address any server, network issues and making sure the Integration platform is behaving as expected
To establish good working relationships at all levels with Trust staff and other departments within ICTS
Ability to communicate to Clinical users the complex technical issues in a way non-technical colleagues would understand
Develop and maintain effective networks and relationships with internal and external contacts
Report Interface work progress on a weekly basis
Analysis and judgement
Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level ;
Inves tigate end users’ preferences and populate databases as part of the configuration process;
Planning
Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines;
Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) and/or the clinical systems team to discuss integration requirements and workflows and/or areas of concern and/or take notes of any action points;
Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met;
Meet regularly with the Senior Integration Analysts and/or Integration Manager to negotiate with, review and prioritise the scope of the integration in accordance with team’s plans;
Plan the design and delivery of complex interfaces
Information Management
Ensure that all generated documentation is fit for purpose, accepted and retained in line with the Team documentation best practices
Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates;
Contribute to knowledge base articles
Management
Work in a complex and unstructured multi-disciplinary environment; be able to act with minimum guidelines. Be an expert in the application area;
Delivers specialist demonstrations to staff.
Responsible for the writing of test scripts and delivery of the test functions within the Integration team
Management of own personal development
- Ensure that knowledge is retained for all aspects of the Epic B ridges platform and maintaining up to date qualifications and experience on the Epic B ridges platform.
Level of supervision
Work in a complex and unstructured multi-disciplinary environment
Be able to act with minimum guidelines and set standards for others
Direct reporting on progress to managers and leaders within the IT Clinical services team .
Physical Skills
Advanced keyboard skills are required , with the additional ability to operate and interact with a number of complex systems at the same time
Ability to lift and carry IT equipment on occasional basis
