As a Senior Claims Adjuster in the Energy, Construction and Crisis Management claims team, you will be joining as an integral part of the Markel London Market claims team. Reporting into the Claims Manager, you will be responsible for leading and driving claims forward in a proactive manner. Markel is a people powered company and we value our relationships, not just with our customers, but with all of the stakeholders in the claims process. Your role will be key in maintaining these relationships and promoting our Claims Value Proposition by providing a market leading service. You will primarily handle first party energy claims, including upstream, midstream, downstream and renewables claims. There will also be the opportunity to handle construction and political violence claims too.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
Who we are:
Business Unit overview:
The London Market Claims Team wants to be recognised as the most customer focused, nimble and value-adding claims team in the market. We know it’s ambitious, but we also know it’s in our power to achieve it. The Marine, Energy and Casualty claims team form part of this wider team and cover numerous classes of business in a global capacity. Whilst there are a number of smaller teams within this division, we work together, united with our underwriting colleagues, to bring together our wide-ranging blend of skills and knowledge to provide consistently excellent service to our brokers and insureds alike. Whilst we are always looking for better and faster ways to deal with claims, we also understand the value of doing simple things well. We are true to our word, every time.
Markel is a people powered business, and we understand that everyone who works for us is different. We strive to try to account for these differences to allow everyone to work and flourish to their full potential. Whilst we do have a set structure, we encourage people to drive their own futures, and we have created a Claims of the Future framework to provide everyone with the foundations to do so. When joining Markel you are joining a company who truly supports you and gives you the ability to grow in your own way, a testament to this can be seen by the longevity of existing employees!
Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
What you’ll be doing:
The role involves handling energy, construction and political violence claims in accordance with Markel's philosophy and regulatory requirements, driving a customer-focused approach, and working closely with the underwriting team and our external service providers and claims brokers. The successful candidate will also be responsible for developing the junior talent in our team, contributing to team objectives, and assisting with ad hoc projects.
You will be producing good quality and informative narratives and information on key claims and claims developments and analysing data to enhance underwriting capabilities. You will be assisting underwriters with policy language development. You will work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers to develop positive relationships and knowledge about the quality of our claims management at Markel. Whilst also working collaboratively with our Actuarial and Outwards Reinsurance teams, ensuring that they are all apprised of new notifications and significant developments.
You will be willing to lead claims on all classes of business handled by the team, including attending and presenting at underwriting meetings, learning about the class and developing relationships with key stakeholders in the claims handling process.
Key Skills:
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Demonstrable experience of leading and management of strategy on a portfolio of energy, construction and or political violence claims, including complex and/or high value claims.
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Ability to identify and discuss the most common areas, trends in claims causation and analyse the portfolio to assist in profitability of the portfolio.
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Confidently analysing and interpreting data to improve underwriting capabilities.
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Understand customer needs and actively solicit and act upon feedback, providing solutions to problems.
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Ability to gain strong understanding of underwriting and claims business plans and how claims actions impact overall company performance.
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Experience mentoring and developing junior members of the claims team.
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Background and knowledge in first party energy claims is required. Specific knowledge in political violence and construction claims is preferred but not essential.
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You will have achieved ACII accreditation (or an equivalent professional qualification), or be working towards it.
What’s in it for you?
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A great starting salary plus annual bonus & strong benefits package…
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Up to 16% company pension scheme
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Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
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Income protection, Life assurance, electric car scheme, travel insurance
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25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
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As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!
Are you ready to play your part?
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Join us and play your part in something special!
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
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