Transformation manager Work, Jobs in Sighthill, Edh (with Salaries)

Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
1d
Senior Manager, GBS – Finance Transformation, UK
Deloitte —Edinburgh
- Hybrid work
- Business development
- Leadership
- Communication skills
Senior Manager, Operational Finance, GBS - Finance Transformation
Deloitte —Edinburgh
- Hybrid work
- Oracle
- SQL
- Project management
Project Manager: Change Management
Improvement Service —Livingston
- £44,576 - £51,742 a year
- Full-time
- Hybrid work
- Annual leave
13d
Service Delivery Manager
Version 1 —Edinburgh
- Full-time
- Hybrid work
- Customer service
- English
- AWS
- Life insurance
Quick apply
Direct Sales Manager
Lti transformations —Bathgate
- £100,000 - £150,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick apply
5d
Digital Manager
Kingdom Housing Association —Glenrothes
- £61,221 - £68,024 a year
- Full-time
- Management
- Leadership
- Annual leave
- Sick pay
7d
Business Value Engineer - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- No degree
- AI
Product & Proposition Manager - Credit Cards
Barclays —Edinburgh
- SQL
- Analysis skills
- Product management
Strategic HR Change Partner
Heriot Watt University —Edinburgh
- £47,389 - £58,225 a year
- Full-time
- Project management
- Human resources
- Leadership
- Annual leave
- Flexible schedule
5d
Privacy Manager or Senior Manager, Cyber, Cyber Strategy, Cyber Transformation
Deloitte —Edinburgh
- Hybrid work
- Business development
- Project management
- No degree
Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Azure
- AWS
- Computer networking
HR Manager (Permanent)
Edinburgh Festival Fringe Society —Edinburgh
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Project Manager (DSEAR)
RSE —Edinburgh
- Engineering
- Supervising experience
- Project management
- Employee discount
Product Manager
BlackRock Investments —Edinburgh
- Full-time
- Hybrid work
- Management
- Computer Science
- DevOps
- Work from home
12d
Senior Manager - Marketing Program & Enablement
Wood Mackenzie Limited —Edinburgh
- Full-time
- Hybrid work
- Sales
- Project management
- Agile
Quick apply
5d
Business Architect - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Hospitality
- IT
Customer Executive
Computacenter —Edinburgh
- Sales
- Organisational skills
- Communication skills
5d
Controls Architect Manager - Lloyds Wealth
Lloyds Banking Group —Edinburgh
- £67,023 - £81,917 a year
- Full-time
- Hybrid work
- Communication skills
6d
Operations Transformation Associate Director – Legal Services Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- AI

I want to receive the latest job alerts for transformation manager in sighthill, edh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Team Manager - Contact Centre

Aptia Group -
Edinburgh

Apply Now

Job details

Full-time
1 day ago

Benefits

Company pension

Qualifications

Microsoft Powerpoint
Pension
Microsoft Excel
Management
Data analysis skills
Microsoft Office
Quality assurance
Financial services
Leadership
Communication skills

Full job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

We have a new opportunity for an experienced Contact Centre Manager to join our First Contact Team (FCT), ensuring exceptional service delivery and positive outcomes for pension scheme members.

This is a high-impact role where you’ll drive operational excellence, coach and develop a team of advisors, and ensure all interactions meet strict regulatory standards. You’ll play a key role in shaping performance, enhancing capability, and embedding a culture of compliance and continuous improvement.

This is a hybrid working position aligned to our offices in Edinburgh.

What You’ll Be Doing

Lead, coach, and develop a team of contact centre agents, driving performance through regular 1:1s, feedback, and capability plans
Own operational delivery, ensuring service levels (SLAs), call handling metrics, and first-contact resolution targets are met
Monitor and improve performance, using data and KPIs to identify trends and implement corrective actions
Champion compliance, ensuring adherence to regulatory requirements including FCA Consumer Duty and data protection standards
Drive change and continuous improvement, supporting the adoption of new processes, technologies, and ways of working
Enhance team engagement and wellbeing, fostering a positive culture and managing absence, retention, and recognition
Lead recruitment and talent development, identifying high-potential individuals and supporting career progression

What You’ll Bring

Proven contact centre leadership experience, ideally within a financial services or pensions environment
Strong people management and coaching skills, with a passion for developing others
Solid understanding of regulatory and compliance frameworks (e.g. FCA, Consumer Duty, data protection)
Experience managing performance metrics, SLAs, and operational KPIs
Ability to lead through change and transformation in a fast-paced environment
Excellent communication and stakeholder management skills

Key Skills & Experience

Quality assurance and call monitoring expertise
Performance reporting and data analysis
Workforce planning and scheduling tools
Telephony and contact centre systems
Strong working knowledge of MS Office (especially Excel and PowerPoint)

This is a great opportunity to take on a management role in a critical, customer-facing function.

You will be part of a collaborative team, and will shape the future of service delivery and customer experience.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

Apply Now

Refine Your Search

transformation manager jobs in sighthill, edh

Team Manager - Contact Centre

Senior Manager, GBS – Finance Transformation, UK

Senior Manager, Operational Finance, GBS - Finance Transformation

Project Manager: Change Management

Service Delivery Manager

Direct Sales Manager

Digital Manager

Business Value Engineer - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

Product & Proposition Manager - Credit Cards

Strategic HR Change Partner

Privacy Manager or Senior Manager, Cyber, Cyber Strategy, Cyber Transformation

Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation

HR Manager (Permanent)

Project Manager (DSEAR)

Product Manager

Senior Manager - Marketing Program & Enablement

Business Architect - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

Customer Executive

Controls Architect Manager - Lloyds Wealth

Operations Transformation Associate Director – Legal Services Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

I want to receive the latest job alerts for transformation manager in sighthill, edh

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected