Customer support & client services occupations Work, Jobs in Sighthill/gorgie, Edh (with Salaries)

Customer Care Associate
Aegon UK —Edinburgh
- £13.45 - £17.05 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
Experienced Administrator - Customer Services
Boxergy —Newbridge
- Full-time
- Hybrid work
- Microsoft Excel
Client Services Consultant
Charles Stanley —Edinburgh
- Full-time
- Microsoft Outlook
- Communication skills
Support Officer
The Scottish Government —Edinburgh
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
12d
Customer Relations Assistant
Krema Bakehouse —Edinburgh
- Part-time
- Microsoft Word
- Hospitality
- Customer service
- Store discount
- Employee discount
Quick apply
9d
Enquiry Management Administrator
Edinburgh Napier University —Sighthill
- £26,093 - £31,236 a year
- Full-time
- Hybrid work
- University
- Annual leave
- Employee assistance programme
8d
Client Service - Associate
BlackRock Investments —Edinburgh
- Hybrid work
- Analysis skills
- Bachelor's degree
- In-person
- Work from home
Customer Support Accountant
FreeAgent —Edinburgh
- £31,500 - £35,500 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Accounting
Quick apply
Customer Support Advisor
Concentrix —Larbert
- £12.75 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Annual leave
- Employee discount
ESPC Property Lounge Team Leader - Full-time including some Saturdays
ESPC —Edinburgh
- From £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Employee discount
- Life insurance
Quick apply
Operational Officer
Companies House —Edinburgh
- £26,452 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- Communication skills
5d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
2d
Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
Customer Service Advisor
Search Hiredonline —Edinburgh
- £13.49 an hour
- Temporary
- Remote
- Customer service
- IT
- Communication skills
4h
Relationship Support Consultant
Royal London —Edinburgh
- Customer service
- Business development
- Annual leave
8d
Team Member
Open Alliances Group Ltd —Edinburgh
- £27,000 - £29,000 a year
- Part-time
- Bilingual
- Spanish
- English
- Free parking
- Flexitime
Quick apply
13d
Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
6d
Junior/Graduate Customer Support Accountant
FreeAgent —Edinburgh
- £27,500 - £31,500 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Accounting
Quick apply

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Customer Care Associate

Aegon UK -
Edinburgh

Apply Now

Job details

Full-time
£13.45 - £17.05 an hour

Benefits

Cycle to work scheme
Company pension
Pay rise

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office

Full job description

Job Description Summary

Job Description

Customer Care Associate

Permanent
Location: Edinburgh (Once trained, we believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)
Salary: Starting salary is £26,228 with the opportunity to increase through our Pay Progression Scheme once you’re in role. Find out more below.
Working pattern: Full time – 37.5 hours per week (Shift times are between 8:30am – 5:30pm Monday to Friday.
Training: Comprehensive, hands-on training for the first 3 months in our Edinburgh office to set you up for success.

Closing Date: Monday 20 July 2026

At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives.

People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.

Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location.

We Step Up: As a Customer Care Associate, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.

We Tune In: We take ownership of our customers satisfaction by listening to their needs and communicating in clear and easy to understand language. We embrace every day as an opportunity to learn and grow, staying curious and committed to continuous improvement. Together, we bring out the best in ourselves and each other.

We are a Force for Good: We help our customers with the big stuff, for the moments that matter: Pensions, Savings, and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it’s easier for them to make decisions and plan for their future.

We’ll train you: We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers wellbeing at the heart of every interaction.

We’d love to hear from you if:

You’ve got experience in customer service (contact centre, face-to-face, retail, hospitality – that kind of thing).

You’re a good communicator with an eye for detail.

You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.

You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel

How we’ll look after you:

Our starting salary is £26,228 (or £13.45ph).

We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph)

We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).

A discretionary annual bonus, depending on personal and company performance.

34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.

What happens next?

Once you’ve submitted your application, you’ll receive an email inviting you to complete a short series of interactive tasks. These are designed by our trusted partners, Arctic Shores, and aim to give us a better understanding of your skills, behaviours, and how you approach different situations.

If you’re successful at this stage, you’ll be invited to a conversation with one of our Talent Acquisition Consultants. This chat will focus more on how you think and respond to various scenarios, rather than your previous experience. If all goes well at this stage, you’ll be invited to interview in person at our Edinburgh office on either Thursday 23 July or Tuesday 4 August 2026. You can find out more about the next steps here.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

Work Location: Hybrid remote in Edinburgh EH12

Apply Now

Refine Your Search

customer support & client services occupations jobs in sighthill/gorgie, edh

Customer Care Associate

Customer Care Coordinator

Customer Support Agent

Experienced Administrator - Customer Services

Client Services Consultant

Support Officer

Customer Relations Assistant

Enquiry Management Administrator

Client Service - Associate

Customer Support Accountant

Customer Support Advisor

ESPC Property Lounge Team Leader - Full-time including some Saturdays

Operational Officer

Complaints Experience & Journey Lead

Customer Service Manager

Customer Service Advisor

Relationship Support Consultant

Team Member

Customer Success Operations Manager

Junior/Graduate Customer Support Accountant

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