Service delivery manager Work, Jobs in Sighthill/gorgie, Edh (with Salaries)

Customer Service & Fulfilment Manager
Walker Slater —Loanhead
- £33,000 - £38,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
8d
Service Delivery Manager
Clearwater Analytics, Ltd. —Edinburgh
- Writing skills
- Business development
- Bachelor's degree
Quick apply
3d
Assistant Facilities Manager
Sodexo —Edinburgh
- £35,000 a year
- Full-time
- Team management
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
11d
Security Officer
ABM UK —Edinburgh
- Weekend availability
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
Trainee 7.5T Delivery & Installation Driver
The Sofa Delivery Company —Edinburgh
- £28,082 - £32,723 a year
- Customer service
- Communication skills
- School
Quick apply
Minibus Driver
Handicabs —Bathgate
- £14.00 - £15.50 an hour
- Overtime
- Driving
- In-person
- Commercial driving
- Free parking
- Annual leave
Quick apply
Operations Manager
Raeburn Training —Kirkcaldy
- £35,000 - £48,000 a year
- Full-time
- Continuous improvement
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Office Manager
Red Wolf Electrical —Edinburgh
- £14.00 - £16.50 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Flexitime
- Work from home
Quick apply
2d
255149 (MG) Assistant Logistics Manager
NHS Scotland —Edinburgh
- £31,537 - £34,303 a year
- Weekend availability
10d
255615 (LF) Site Services Manager
NHS Scotland —Livingston
- £52,845 - £61,466 a year
- Call to connect
5d
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
Quick apply
Freight Manager
Norty Ltd —Livingston
- £42,000 - £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Free parking
- Life insurance
Quick apply
3d
Postal Delivery Drivers
Royal Mail Group —Edinburgh
- £13.68 an hour
- Overtime
- Customer service
Operations Manager
SA Quality Sheds Ltd —Bathgate
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
Quick apply
Service Administrator
Origin Fitness UK —Newbridge
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
2d
Sales Assistant
Macron Retail UK —Edinburgh
- £12.71 an hour
- Part-time
- Sales
- Customer service
- Computer literacy
- Employee discount
Quick apply
Delivery Team Trainer
Evri —Loanhead
- £30,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
2d
Commercial Administrator
OCS Group —Loanhead
- Remote
- Organisational skills
- Contracts
- SharePoint
Quick apply
10d
Courier Driver
Pegasus Couriers —Edinburgh
- £176 - £185 a day
- Full-time
- No experience needed
- Paid training
Quick apply
Access Officer
Fife Council —Glenrothes
- £47,604.34 - £57,196.54 a year
- Full-time
- Experience working with children
- Contracts
- Budgeting
- Employee discount

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Customer Service & Fulfilment Manager

Walker Slater
Loanhead

Quick apply

Job details

Full-time
£33,000 - £38,000 a year
8 days ago

Qualifications

Recruitment experience
Management
Operations management
Stakeholder collaboration
Multilingual
Mentoring junior staff
Internal department liaison
English
Complaint handling
Warehouse management
Supervising experience
Cost efficiency strategy
Continuous improvement
Continuous improvement cycles oversight
Team management
Recruiting
Organisational skills
Operational strategy development
Management reporting
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Supply chain customer service
Warehouse team management

Full job description

Position Overview:

As the Customer Service & Fulfilment Manager, you will be responsible for overseeing all aspects of customer service operations and order fulfilment to ensure timely and accurate delivery of products and services. You will play a critical role in enhancing customer satisfaction, maintaining strong customer relationships, and optimizing the efficiency of our fulfilment processes.

Responsibilities:

1 Customer Service Management:

Develop and implement customer service policies, procedures, and standards to ensure consistent and exceptional customer experiences.
Lead and supervise a team of customer service representatives, providing guidance, coaching, and training to ensure high-quality service delivery.
Handle escalated customer issues and complaints, resolving them effectively and ensuring customer satisfaction.
Monitor customer feedback and conduct regular assessments to identify areas for improvement and implement necessary corrective actions.

2 Order Fulfilment:

Oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and timely delivery of products and services.
Collaborate with cross-functional teams, including warehouse, logistics, and inventory management, to optimize fulfilment processes and minimize order processing time.
Implement and maintain systems, tools, and technologies to streamline order tracking, inventory management, and reporting.
Monitor order status, track shipments, and resolve any issues or delays to meet customer expectations.

3 Performance Analysis and Improvement:

Define key performance indicators (KPIs) and metrics to measure customer service and fulfilment performance.
Conduct regular analysis of operational data to identify trends, areas for improvement, and potential bottlenecks.
Develop and execute strategies to optimize customer service and fulfilment operations, increase efficiency, and reduce costs.
Collaborate with relevant stakeholders to implement process improvements and automation initiatives to enhance overall productivity.

4 Team Leadership and Development:

Build and lead a high-performing customer service and fulfilment team, fostering a culture of collaboration, continuous learning, and excellence.
Identify training and development needs, provide coaching and mentoring, and promote professional growth opportunities for team members.
Manage the HR folder for the CS and Fulfilment Teams.

Skills and ExperienceEssential

Previous experience in a customer service, order fulfilment, warehouse or ecommerce environment.
Experience supervising or managing a team, including allocating workloads, providing feedback and supporting performance.
Strong customer service skills, with experience handling complaints and resolving complex or escalated issues.
Good understanding of order processing, stock management, dispatch, returns and delivery procedures.
Strong organisational skills and the ability to manage competing priorities in a busy environment.
Confident using customer service, order management, ecommerce and reporting systems.
Ability to review operational data, identify problems and implement practical improvements.
Clear written and verbal communication skills.
Good attention to detail and a strong focus on accuracy.
Ability to work effectively with colleagues across different departments.

Desirable

Experience working in ecommerce, retail, fashion or a similar product-based business.
Experience using CRM, warehouse management, ecommerce or shipping platforms.
Experience producing and reviewing customer service or fulfilment performance reports.
Experience supporting recruitment, training, absence management, probation reviews or other people-management processes.
Knowledge of domestic and international shipping, customs documentation and courier requirements.

Personal Attributes

Calm and professional when dealing with pressure or difficult situations.
Approachable and supportive, while able to set clear expectations.
Proactive in identifying and resolving problems.
Comfortable taking responsibility and making day-to-day operational decisions.
Collaborative, practical and focused on delivering a consistently high standard of service.

Pay: £33,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in sighthill/gorgie, edh

Customer Service & Fulfilment Manager

Service Delivery Manager

Assistant Facilities Manager

Security Officer

Trainee 7.5T Delivery & Installation Driver

Minibus Driver

Operations Manager

Office Manager

255149 (MG) Assistant Logistics Manager

255615 (LF) Site Services Manager

Service Manager - Managed Services

Freight Manager

Postal Delivery Drivers

Operations Manager

Service Administrator

Sales Assistant

Delivery Team Trainer

Commercial Administrator

Courier Driver

Access Officer

I want to receive the latest job alerts for service delivery manager in sighthill/gorgie, edh

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