Senior customer support representative Work, Jobs in Silverstone, Nth (with Salaries)

Senior Associate Customer Support
MSD —Milton Keynes
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
International Recruitment and Enquiries Assistant - Temp cover
Unitemps, The University of Northampton —Northampton
- £13.45 an hour
- Temporary
- CRM software
- Marketing
- Computer literacy
Quick apply
5d
Customer Service Representative
Coventry University —Milton Keynes
- £30,879 - £33,301 a year
- Full-time
- CRM software
- Presentation skills
- Annual leave
- Employee discount
11d
Field Sales Representative
Octopus Energy Group —Milton Keynes
- £26,300 a year
- Weekend availability
- Customer service
Quick apply
Project Manager
NATIONAL ENERGY FOUNDATION —Milton Keynes
- £33,400 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Experience Lead (Fixed Term Contract)
Oxford University Press —Oxford
- Hybrid work
- Leadership
- Communication skills
- Employee discount
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
Inside Sales Representative, Flavors Europe
Sensient Technologies Corporation —Milton Keynes
- English
- Bachelor's degree
- No degree
9d
Senior Commercial Executive
NielsenIQ —Oxford
- £32,200 - £40,000 a year
- Full-time
- Employee assistance programme
- Flexible schedule
Quick apply
Operations Supervisor (Nights)
OnLogistics —Rugby
- £32,000 a year
- Full-time
- Writing skills
- English
- Supervising experience
- Free parking
- Sick pay
Quick apply
Sales & Business Development Director, COMINT
SPX —Wappenham
- Engineering
- Master's degree
- Business development
Quick apply
General Manager, Contract Logistics
DSV —Northampton
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
Insights Manager
NielsenIQ —Oxford
- £45,500 - £76,950 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Assistant Product Owner (Fixed Term Contract)
Oxford University Press —Oxford
- Hybrid work
- Agile
- Communication skills
- Employee discount
Senior Marketing Manager (Fixed Term Contract)
Oxford University Press —Oxford
- £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
12d
Senior Project Scheduler
KION Group AG —Banbury
- Full-time
- PMP
- Analysis skills
- Continuous improvement
Senior Tender Manager
DSV —Northampton
- Full-time
- CRM software
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee discount
Senior Strategic Analyst
Oxford University Press —Oxford
- Hybrid work
- AI
- Communication skills
- Employee discount
Senior Journal Manager - Production
Oxford University Press —Oxford
- Hybrid work
- Computer literacy
- Analysis skills
- Presentation skills
- Employee discount
Senior Marketing Manager
Oxford University Press —Oxford
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
12d

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senior customer support representative jobs near silverstone, nth

Senior Associate Customer Support

MSD -
Milton Keynes

Apply Now

Job details

Full-time

Qualifications

CRM software
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Complaint handling
Technical support
Organisational skills
Customer interaction
Communication skills

Full job description

Job Description

Position Summary
Based at our organization Animal Health HQ in Milton Keynes, this role supports the Customer Services team in handling enquiries, complaints, and orders via phone, email, and other channels. You’ll work in a fast-paced environment, managing multiple priorities while maintaining a high level of accuracy across all customer interactions and business processes.
Key Responsibilities

Manage customer queries and business enquiries.
Process orders and manage the full order lifecycle in SAP.
Coordinate and administer product allocations, ensuring fair and accurate distribution of constrained stock while communicating effectively with customers and internal external stakeholders.
Handle calls, complaints, disputes, credits, and returns.
Provide accurate product and service information.
Liaise with logistics and finance teams to resolve issues.
Maintain reports and raise incident reports as needed.
Keep SAP systems updated and support meetings and administrative tasks.
Manage competing priorities, meet deadlines, and maintain attention to detail under pressure.
Support compliance, continuous improvement, and training activities.

Requirements

Proven experience in customer service and order processing.
Strong problem-solving, decision-making, and organisational skills.
Proficient in SAP, CRM systems, and Microsoft Excel.
Exceptional attention to detail with a proven ability to maintain accuracy in a high-volume environment.
Ability to multitask effectively, prioritise workload, and perform under pressure.
Excellent communication skills and a collaborative team approach.
Self-motivated, proactive, resilient, and eager to learn.

Required Skills:
Customer Queries, Customer Service, Problem Resolution, SAP Systems, Service Requests, Technical Support

Preferred Skills:
Current Employees applyHERE

Current Contingent Workers applyHERE

Search Firm Representatives Please Read Carefully
Merck Co., Inc., Rahway, NJ, USA, also known as Merck Sharp Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
No Travel Required

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
na

Job Posting End Date:
08/29/2026*A job posting is effective until 11:59:59PM on the dayBEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFORE the job posting end date.
Requisition ID: R406604

Apply Now

Refine Your Search

senior customer support representative jobs in silverstone, nth

Senior Associate Customer Support

International Recruitment and Enquiries Assistant - Temp cover

Customer Service Representative

Field Sales Representative

Project Manager

Customer Experience Lead (Fixed Term Contract)

Customer Success Business Unit Director

Inside Sales Representative, Flavors Europe

Senior Commercial Executive

Operations Supervisor (Nights)

Sales & Business Development Director, COMINT

General Manager, Contract Logistics

Insights Manager

Assistant Product Owner (Fixed Term Contract)

Senior Marketing Manager (Fixed Term Contract)

Senior Project Scheduler

Senior Tender Manager

Senior Strategic Analyst

Senior Journal Manager - Production

Senior Marketing Manager

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