principal software engineer, cloud Work, Jobs in sittingbourne, ken (with Salaries)

Senior Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Microsoft Outlook
- No degree
- Computer networking
- Employee discount
- Life insurance
Quick apply
Software Engineer
Gilbert & Rose —Rochford
- £40,000 - £80,000 a year
- Full-time
- SQL
- JavaScript
- Software development
- Free parking
- Health & wellbeing programme
Quick apply
3d
Integration Developer
Southern Housing —Sittingbourne
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
10d
Principal Software Engineer, Cloud
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Azure
- Management
- SQL
Quick apply
Cloud Solutions Specialist
Utilize —Basildon
Quick apply
4d
Senior Operations Engineer
BBC —Royal Tunbridge Wells
- £48,700 - £62,150 a year
- Weekend availability
- Windows
- Travel
- Automotive diagnostics
9h
PMO Manager - Basildon
Arc —Basildon
- Customer service
Senior Information Security Officer - 6 month FTC
AXA —Royal Tunbridge Wells
- Up to £80,000 a year
- Project management
- IT
- Time management
1d
3RD LINE INFRASTRUCTURE OPERATIONS SPECIALIST (M365 & AZURE)
Laing O'Rourke —Dartford
- Azure
- Analysis skills
- SharePoint
Engineer
Ocado Group —Purfleet
- Computer literacy
- Engineering
- Annual leave
- Employee assistance programme
CAD Technician
Survey Design Services & Associates Ltd —Faversham
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Outlook
- Free parking
Quick apply
10d
Infrastructure Engineer CTI
HM Revenue and Customs —Gillingham
- £50,686 - £55,157 a year
- Part-time
- Hybrid work
- DevOps
- English
- Windows
- Work from home
4d
Senior Information Security Officer - 6 month FTC
AXA UK —Royal Tunbridge Wells
- Up to £80,000 a year
- Project management
- IT
- Time management
- Annual leave
2d
Principal Thermal Engineer
Leonardo UK Ltd —Basildon
- £53,259 - £70,000 a year
- Overtime
- Hybrid work
- Engineering
- Analysis skills
- Travel
- Flexible schedule
- Referral programme
D365 Administrator
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
Quick apply
6d
Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Remote
- Microsoft Excel
- Azure
Quick apply
10d
Data Analyst
OAKMONT SERVICES LTD —Sevenoaks
- £43,190 - £48,876 a year
- Full-time
- Microsoft Excel
- SQL
- Machine learning
- Free parking
- Life insurance
Quick apply
1h
SYSTEMS MANAGER
Laing O'Rourke —Dartford
- Microsoft Excel
- Human resources
- APIs
Senior Cloud Solutions Specialist
Utilize —Basildon
Quick apply
AI ENGINEERING MANAGER
Laing O'Rourke —Dartford
- Machine learning
- IT
- AI
14d

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principal software engineer, cloud jobs near sittingbourne, ken

Senior Analyst, Enterprise Service Desk

ABACUS -
Sittingbourne

Quick apply

Job details

Benefits

Private dental insurance
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

TCP
Microsoft Outlook
DHCP
Virtualisation
IT support
Computer networking
DNS
SharePoint
IT
VMWare
TCP/IP
Communication skills
Active Directory
Intune

Full job description

Job Summary

The Sr. Enterprise Service Desk Analyst is a senior member of the Service Desk team responsible for resolving complex technical issues, owning escalations, and delivering high-quality, white-glove support to clients. This role serves as the primary escalation point for ESD Analysts and is responsible for driving issue resolution across endpoint, cloud, and core systems.

In addition to advanced troubleshooting, this role provides mentorship, improves service desk effectiveness, and ensures a consistent, high standard of client experience.

Responsibilities

Escalation & Advanced Support (Primary Focus)

Serve as the primary escalation point for ESD Analysts on complex or high-priority issues.

Own and resolve advanced technical issues, including cross-system and non-standard problems.

Take ownership of aging, high-impact, or stalled tickets to drive resolution.

Exercise independent judgment in determining root cause and appropriate resolution or escalation path.

Act as the final escalation point within the Enterprise Service Desk before engaging engineering teamswhen necessary, ensuring complete context and troubleshooting.

Communicate clearly with clients on issue status, timelines, and resolution plans.

Participate in Sr. Analyst on-call rotation as needed.

Technical Troubleshooting

Troubleshoot and support:

Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Entra ID)

Active Directory (users, groups, permissions)

Endpoint management tools (e.g., Intune, device compliance, patching)

Email security platforms (e.g. Mimecast, Proofpoint, Defender)

Citrix (e.g. publishing/managing applications, troubleshooting sessions)

Diagnose and resolve networking issues (DNS, DHCP, TCP/IP, connectivity)

Troubleshoot virtual environments (e.g. VMware, Hyper-V, Proxmox) from an operational perspective.

Investigate and resolve escalated system alerts and performance issues.

Mentorship & Service Desk Leadership

Provide day-to-day guidance and support to ESD Analysts.

Assist in prioritizing and managing the service desk queue.

Review escalated tickets for completeness and troubleshooting quality.

Promote best practices in troubleshooting, documentation, and client communication.

Contribute to onboarding and ongoing development of team members.

Service Delivery & Operations

Deliver white-glove technical support via phone, email, and remote sessions.

Maintain accurate and detailed documentation in ticketing and knowledge systems.

Ensure adherence to SLAs, KPIs, and service delivery standards.

Identify trends and recurring issues and recommend improvements.

Participate in process and documentation improvements.

Infrastructure & Engineering Collaboration

Support troubleshooting efforts involving servers, cloud services, and network infrastructure.

Collaborate with engineering teams on escalated issues and major incidents.

Assist with system changes, upgrades, and maintenance activities as needed.

Support implementation of security measures such as MFA and endpoint protection.

Skills

5+ years of experience in IT support, service desk, or systems support roles

Strong troubleshooting skills across endpoint, Microsoft 365, and user environments

Experience with:

Microsoft 365 ecosystem

Active Directory & identity management

Endpoint management tools (e.g., Intune)

Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP)

Exposure to virtualization platforms (VMware/Hyper-V)

Excellent communication and client service skills

Strong documentation and process-oriented mindset

Ability to manage multiple escalations and priorities effectively

Qualifications

Degree in IT or related field (or equivalent experience)

Relevant certifications (Microsoft, CompTIA, etc.)

Experience in MSP or client-facing environments

Key Traits

Strong ownership mindset and accountability

Ability to operate independently in complex situations

Calm and effective under pressure

Collaborative and team-oriented

Committed to continuous learning and improvement

What you can Expect:

Great annual leave entitlement plus bank holidays
Gym discount
Life insurance
Comprehensive travel insurance for you and your family in line with scheme rules
Confidential well-being and counselling support
Competitive compensation
Commission eligible
Contributory pension scheme
Company events
Private Medical and Dental Insurance
Fantastic company culture and values

Polite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won't accept your CV introductions or grant any candidate ownership to any introductions that you make.

Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.

This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.

Quick apply

Refine Your Search

principal software engineer, cloud jobs in sittingbourne, ken

Senior Analyst, Enterprise Service Desk

Software Engineer

Integration Developer

Principal Software Engineer, Cloud

Cloud Solutions Specialist

Senior Operations Engineer

PMO Manager - Basildon

Senior Information Security Officer - 6 month FTC

3RD LINE INFRASTRUCTURE OPERATIONS SPECIALIST (M365 & AZURE)

Engineer

CAD Technician

Infrastructure Engineer CTI

Senior Information Security Officer - 6 month FTC

Principal Thermal Engineer

D365 Administrator

Service Desk Engineer - 1st Line

Data Analyst

SYSTEMS MANAGER

Senior Cloud Solutions Specialist

AI ENGINEERING MANAGER

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