Client services specialist Work, Jobs in Skelmersdale, Lan (with Salaries)

Senior Caseworker Co-Ordinator
Active 8 Support Services —Liverpool
- £25,000 - £30,000 a year
- Temporary
- In-person
Quick apply
Customer Escalations Officer
Perch Group —Blackpool
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Referral programme
Quick apply
13d
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Recruitment Consultant
ABS Commercial Solutions —Chorley
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Recruiting
- IT
- Free parking
- Referral programme
Quick apply
5d
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
Collections Administrator
JB Leitch Ltd —Liverpool
- £24,420 a year
- Full-time
- Hybrid work
- Data entry
- Organisational skills
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
First Response Advisor - Legal Firm
MAJ Law Ltd —Warrington
- £45,000 - £55,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
8d
Quality Assurance Specialist
ELS Recruitment Ltd —Heywood
- £40,000 - £56,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Quality control
- Free parking
Quick apply
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Learning and Development Trainer
DCBL —Runcorn
- £30,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
7d
Help to Claim Adviser
Citizens Advice —Liverpool
- £27,096 a year
- Full-time
- Hybrid work
- Communication skills
3d
Demolition Administration and Compliance Manager
Rhodar Industrial Services Ltd —Warrington
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
11d
Client Services Specialist - Liverpool
Rapport —Liverpool
- £29,754 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
11d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
4h
Help to Claim Adviser
Citizens Advice Liverpool —Liverpool
- £27,096 a year
- Full-time
- Hybrid work
- IT
- Communication skills
4d
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Complex Care Assistant
Evolve Complex care —St Helens
- £16 an hour
- Full-time
- Driving
- In-person
- Care plans
- Annual leave
- Referral programme
Quick apply
12d
Trainee High Intensity Therapist - Counsellor
Mersey Care NHS Foundation Trust —St Helens
- £39,959 - £48,117 a year
- Full-time
- Presentation skills
11d
Contact Centre Agent: Customer Service Advisor
MBA Group Limited —Warrington
- From £25,486.56 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
9h
26/29 Resettlement and Recovery Support Worker
Imagine Independence —Liverpool
- £26,136.50 a year
- 12 hour shift
- Mentoring
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
4d

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client services specialist jobs near skelmersdale, lan

Senior Caseworker Co-Ordinator

Active 8 Support Services
Liverpool

Quick apply

Job details

Temporary | Full-time
£25,000 - £30,000 a year

Benefits

Casual dress
Company events

Qualifications

Driving Licence

Full job description

REQUIRED: Full UK Driving Licence

Job Description

1. Working as part of a multi-disciplinary team including health, social services to continue the development of support and advocacy for UASC (Unaccompanied Asylum Seeking Children).

2. Maintaining and developing strong links with social services case managers other support providers to establish mechanisms for consultation with individuals and groups , in order to ensure concerns are being addressed.

3. Play a part in maintaining a database of information held on UASC to ensure accurate record keeping and help us to adhere to codes and guidelines of confidentiality.

4. Maintaining the need for strict confidentiality and sensitivity in all areas of work.

5. Participating in all training as deemed relevant to the role.

6. Allocating caseloads to asylum staff to ensure all young people are supported and managing caseload numbers.

7. Ensuring compliance with Support Accommodation regulations in accordance with OFSTED requirements by following guidance and all times and directing training as needed for asylum staff.

8. Responding and dealing with all local authority enquiries by phone and email in a timely manner.

9. Responding and dealing with all lead management enquiries by phone and email in a timely manner.

10. Supervising and supporting all asylum staff in completion of their daily duties and delegating tasks out to the team.

11. Conducting both planned and spot check home visits with asylum staff to ensure safeguards and quality.

12. Recording all notes on people planner in relation to all contact with young people and other departments.

13. Carrying out managerial oversight tasks for all young people and recording these on people planner.

14. Carrying out regular 6-8 week supervisions with asylum staff and recording these on the supervision matrix and provided these to HR accordingly.

15. Keep abreast of transitional periods and advise relevant departments of the need to prepare for 18+ and 20 + year milestones.

16. Build and maintain positive, appropriate working relationships with the young people we support.

17. Identifying, sourcing and referring to health and social care providers.

18. Enabling access and referral to advice, support and counselling (where appropriate) for the victims of racial harassment and/or intimidation.

19. Identifying, sources and referral to additional training and education services .

20. Identifying financial difficulties and referral for advice and guidance

21. Identifying and referral to social and cultural support, where appropriate.

22. Accessing and referral to life skills programmes, particularly for those newly settling.

23. Provision and welfare rights information to service users ensuring they are in receipt of their entitlements acting as an advocate and assisting them in making plans and informed decisions.

24. Prepare and deliver reports as directed by the role.

25. Contribute to work related company activities & events as directed

26. To undertake such other duties as maybe required from time to time in relation to UASC.

27. Overseeing staff to ensure all people planner tasks are completed by them in a timely manner.

28. Monitoring Universal Credit account on a monthly basis and notifying Haifa and the young person’s pa of any change in circumstances / payment.

29. Dealing with all Safeguarding concerns, completing A8 safeguarding forms and signposting as needed, recording all information in paper form and once complete, uploading to safeguarding folder electronically.

30. Liaising with the accommodation team in relation to property issues as needed.

31. For those Over 18s who refuse to pay bills or universal credit housing benefit, informing the local authority, asking for notice to be served and linking with the staff to ensure the end of service provision is completed after 28 days-notice. Attend property with staff and one accommodation member after 28 days. If they refused to leave, dealing with locksmith/ police as required.

32. Case management and transitional support into independence, assisting with cases closures and ensuring clients understand their rights and responsibilities as tenants.

33. Handling office tasks, such as filing, keeping daily logs, generating reports presentations, and reordering supplies, setting up for meetings, booking appointments and preventing overlaps.

34. Using IT systems and applications to generate reports, transcribe minutes from meetings, create presentations and conduct research.

35. Legislation, e.g. subletting, benefits and welfare rights, immigration and asylum.

36. Assist with the compilation and collation of management and performance information by collating monthly, quarterly and yearly statistics in line with government and departmental guidelines in order to monitor performance. This consists of conducting regular case file audits.

37. Undertake all the duties within the framework of Equal Opportunities.

38. Cooperate in all matters relating to Health and Safety and implement all procedures for your job role and relay any risks within the working environment to management.

39. Represent Active 8 by attending relevant meetings and forums to improve networking with our valued partners and to expand our knowledge base within the housing field and find joint solutions to problems.

40. Ensure that duties are undertaken with due regard and compliance with the Data Protection GDPR.

41. Remain accountable, transparent and consistent in carrying out aspects of the job to maintain longstanding professional relationships based on trust and accountability.

42. Ensuring we meet all compliance requirements relevant to the work we do and ensuring our properties comply with all health and safety compliances requirements as required by law.

43. Endorse any changes in relevant laws, compliance requirements, policy and procedures or general information pertaining to the handbook.

44. Maintaining all administrational aspects pertaining to types of tenancy agreements we give to the young people and families we work with.

45. Maintaining all administrational aspects pertaining to utility providers to include setting up and monitoring of accounts, liaising with our colleagues in finance and keeping photographic images of meters and properties internally and externally.

46. Supporting young people to apply for universal credit including housing benefits when they become eligible. Liaise with caseworker 3 weeks prior to young person turning 18.

47. Maintaining all administrational aspects pertaining to council tax and providing proof of eligibility and exemption to ensure they are on council tax benefit for when they are moving on from Active 8/ supported accommodation.

48. Attending young people’s final LAC review before they transition to services if required.

49. Attending strategy meetings and professional meetings ensuring these are conducted in a professional manner and input is provided.

50. Providing advice to colleagues in relation to specialist knowledge around asylum and benefits and all aspects of the role.

51. Signposting asylum caseworker administrators as needed in relation to supporting their young people and completing their people planner tasks.

52. Advising and working alongside the asylum champions as needed.

53. Compelling 6-monthly reports for Ofsted.

54. Completion of regular case audits and evidencing managerial oversight.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress

Work Location: In person

Quick apply

Refine Your Search

client services specialist jobs in skelmersdale, lan

Senior Caseworker Co-Ordinator

Customer Escalations Officer

Customer Success Manager

Recruitment Consultant

Junior Cyber Security Analyst

Collections Administrator

First Response Advisor - Legal Firm

Quality Assurance Specialist

Specialist Support Analyst

Learning and Development Trainer

Help to Claim Adviser

Demolition Administration and Compliance Manager

Client Services Specialist - Liverpool

Head of Customer Experience

Help to Claim Adviser

Key Account Manager

Complex Care Assistant

Trainee High Intensity Therapist - Counsellor

Contact Centre Agent: Customer Service Advisor

26/29 Resettlement and Recovery Support Worker

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