Director of customer service Work, Jobs in Skelmersdale, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Director of Telecommunications Operations & Service Excellence
PaceTel Global Communications —Manchester
- £7,500 - £12,000 a month
- Full-time
- Management
- Supervising experience
- Organisational skills
- Profit sharing
Quick apply
Director of Software Testing Services
Dilato AI, Cloud & Software Services Ltd —Liverpool
- £9,500 - £15,500 a month
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
Head of Wellness Operations
ByHealthy Wellness Ltd —Manchester
- £58,000 - £91,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
4d
Head of Delivery
Bauer Media Group —Manchester
- Hybrid work
- Agile
- Communication skills
Head of Holiday Operations
Pack N Fly Holidays Ltd —Manchester
- £58,000 - £78,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
4d
Head of Entertainment Operations
Scandinavian Pinball Entertainment —Liverpool
- £64,000 - £100,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply
2d
Head of Compliance
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Continuous improvement
- Travel
Quick apply
6d
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Premium Sales Director - Manchester United
Elevate —Manchester
- £80,000 - £95,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Director - Revenue Operations Customer Resolution
Worldpay (UK) Limited —Manchester
- Analysis skills
- Bachelor's degree
- Leadership
Quick apply
13d
Head of Facilities Management and Property Services
University of Salford —Salford
- Full-time
- Contracts
- Leadership
- Employee assistance programme
10d
Head of Merchant Support
Total Processing Ltd —Manchester
- Hybrid work
- Salesforce
- IT
- Financial services
- Annual leave
Quick apply
12d
Head of Change
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Quick apply
Head of Client and Learner Services
Fitch Learning —Manchester
- Hybrid work
- Microsoft Excel
- Project management
- Continuous improvement
Head of Architecture
Manchester Airport —Manchester
- AWS
- Continuous improvement
- Leadership
- Employee discount
3d
Head of Mobile Engineering
Valtech Group —Manchester
- Public speaking
- Presentation skills
- APIs
Head of Technology UKI
Bupa —Salford Quays
- Full-time
- Computer Science
- Engineering
- Software development
- Employee discount
- Life insurance
Quick apply
Head of Product & Digital
Specscart. —Bury
- Full-time
- Software development
- AI
Quick apply
5d
Head of Shift Operations - Fulfilment / 3PL
THG Ingenuity —Warrington
- Management
Quick apply

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director of customer service jobs near skelmersdale, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

director of customer service jobs in skelmersdale, lan

Head of Customer Experience

Director of Telecommunications Operations & Service Excellence

Director of Software Testing Services

Head of Wellness Operations

Head of Delivery

Head of Holiday Operations

Head of Entertainment Operations

Head of Compliance

Head of CRM & Loyalty

Premium Sales Director - Manchester United

Director - Revenue Operations Customer Resolution

Head of Facilities Management and Property Services

Head of Merchant Support

Head of Change

Head of Client and Learner Services

Head of Architecture

Head of Mobile Engineering

Head of Technology UKI

Head of Product & Digital

Head of Shift Operations - Fulfilment / 3PL

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