Support analyst Work, Jobs in Skelmersdale, Lan (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
6d
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Information Analyst
The Clatterbridge Cancer Centre NHS Foundation Trust —Bebington
- £32,073 - £39,043 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
3d
Customer Due Diligence Analyst - Economic Crime
The Co-operative Bank —Manchester
- Up to £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
1d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount
17h
Scheduling Analyst
United Utilities —Warrington
- £18.08 an hour
- Full-time
- Organisational skills
- In-person
- Free parking
Quick apply
1d
Data Protection Analyst
The Granite Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Analysis skills
- Flexible schedule
Quick apply
4d
Group Insight Analyst
The Granite Group —Liverpool
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- Maths
- Mentoring
- Flexible schedule
Quick apply
7d
D365 Application Support Analyst - Order to Cash
Allied Bakeries —Liverpool
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
Intelligence Analyst
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
11d
Open Source Intelligence Analyst
The Granite Group —Liverpool
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
Trainee Analyst/Analyst
Element Materials Technology —Deeside
- Laboratory experience
Digital Platform Support Analyst
Evelyn Partners —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- APIs
Quick apply
Open-Source Data Analyst
HM Revenue and Customs —Liverpool
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Analysis skills
- Work from home
12d
Technical Support Analyst
Allied Bakeries —Liverpool
- Up to £30,000 a year
- Full-time
- Customer service
- Travel
- IT
- Free parking
- Employee assistance programme
Quick apply
3d
Document Configuration Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- Scripting
- Flexible schedule
Quick apply
IT Business Systems Support Analyst
NewPrinces Group —Liverpool
- Azure
- Customer service
- ERP systems
- Annual leave
Operations Analyst
Chemist4U —Skelmersdale
- Full-time
- Hybrid work
- SQL
- Python
- Annual leave
- Employee discount

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
6 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

support analyst jobs in skelmersdale, lan

Journey Analyst

Specialist Support Analyst

Information Analyst

Customer Due Diligence Analyst - Economic Crime

Customer Service Team Leader

Scheduling Analyst

Data Protection Analyst

Group Insight Analyst

D365 Application Support Analyst - Order to Cash

Junior IS Support Analyst

Intelligence Analyst

Open Source Intelligence Analyst

Service Desk Analyst

Trainee Analyst/Analyst

Digital Platform Support Analyst

Open-Source Data Analyst

Technical Support Analyst

Document Configuration Analyst

IT Business Systems Support Analyst

Operations Analyst

I want to receive the latest job alerts for support analyst in skelmersdale, lan

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