Helpdesk Work, Jobs in Slough, Eng (with Salaries)

Customer Service Agent
StudentSafe —Slough
- £15 an hour
- Monday to Friday
- Hybrid work
- Customer service
- Travel
- Contracts
- Free parking
- Work from home
Quick apply
10d
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
5d
Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
6d
Helpdesk Administrator
Pinnacle Group —Slough
- £26,500 - £27,300 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
10d
IT Helpdesk Officer
Southbank Centre —London
- £32,000 - £36,700 a year
- Full-time
- Analysis skills
- Organisational skills
- IT
- Annual leave
- Employee discount
4d
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
5d
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
8d
IT Helpdesk Officer - Kings Cross/All across London
Single Homeless Project —London
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
10d
Helpdesk Assistant
Medirest —London
- £14.80 an hour
- Weekends only
- Hotel
9d
Connect EPR Helpdesk Support
The Royal Marsden NHS Foundation Trust —Chelsea
- £38,488 - £46,852 a year
- Full-time
- Customer service
- Communication skills
5d
Customer Service Agent
DNA Payments —London
- Full-time
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
5d
Customer Service Administrator
SunbeltRentals —Staines-upon-Thames
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
Quick apply
13d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
Quick apply
SOC Analyst
Waterstons Ltd —London
- £28,000 - £35,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
11d
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
4d
IT Service Desk Analyst
Acrelec UK —Hemel Hempstead
- From £27,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
12d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
Apprenticeship in IT Support
ramsac —Guildford
- £16,500 a year
- Hybrid work
- Customer service
- IT
Quick apply
5d
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply

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Customer Service Agent

StudentSafe
Slough

Quick apply

Job details

Fixed term contract
£15 an hour
10 days ago

Benefits

Free parking
Work from home
On-site parking

Qualifications

Customer service
Complaint handling
Contracts
Customer support
Communication skills
Help desk

Full job description

Help schools, parents and pupils experience safer, smarter school transport.

StudentSafe is seeking a dedicated and proactive Customer Service Agent to join their team on a fixed-term contract.

Do you have experience working on a helpdesk, in a customer service-facing role?
Are you passionate about providing excellent services to customers?
Are you looking to gain invaluable skills and experiences in the workplace?

If your answer is yes, please keep reading!

The role of the Customer Service Agent sits within the Customer Success Department. Here, you will play a pivotal role in supporting parents and guardians with all aspects of their transport requirements to and from school. We are a determined, ambitious and focused team, and are looking for our newest member to play a key role in contributing to our success. Every day is different to the next, and you will gain plenty of experience in a dynamic environment.

About StudentSafe

StudentSafe is a transport management and technology company helping independent schools across the UK deliver safer, smarter and more sustainable transport solutions.

We work in partnership with schools to improve home-to-school bus services and manage transport for sports fixtures, educational trips and other school activities. With ambitious growth plans and a target of partnering with more than 120 schools by 2028, this is an exciting time to join our team.

Every day, our people and technology help schools keep children safe while allowing staff to focus on what they do best: delivering an outstanding education.

Through our parent app, families can track vehicles in real time and receive updates on boarding status and delays, providing greater visibility and peace of mind. Behind the scenes, we help schools optimise routes, manage bookings, procure safe and reliable transport providers, improve operational efficiency and enhance the overall transport experience for parents and pupils alike.

If you're looking to join a growing company where your work has a genuine impact on schools, families and children's safety, we'd love to hear from you.

What will the Customer Service Agent be doing?

In this role, you will be working on StudentSafe’s Customer Service Helpdesk to field parent calls and emails, acting as the first point of contact for all parent queries.

Handle customer issues and escalations with professionalism and care, ensuring timely resolution and high customer satisfaction
Assist parents with placing regular and ad-hoc bookings
Incident management and complaint handling: work across internal teams to resolve any challenges
Guide parents on using the StudentSafe app and troubleshoot any app-related issues
Provide accurate, up-to-date information across all communication channels
Make targeted outbound calls to parents as required
Stay informed and up to date on all customer service tools and systems
Send mass email communications to target groups
Take a holistic approach: learn about the roles of other teams and departments and work in a way that supports all teams and colleagues

Experience and Skills

Experience working on a customer service platform to manage end-user email and phone communications
Complaint handling and experience handling difficult and stressful calls and emails with service users, with the ability to keep calm and confident
A passion for providing excellent service to customers and a keen interest in customer satisfaction
Proficiency working on a database system and accessing data
Experience working in a fast-paced and dynamic environment
Excellent written and verbal communication
Experience communicating with parents and guardians
Experience working in schools or with schools is desirable but not essential

Job type and salary

This is a hybrid role with home and office working. The successful candidate will be expected to travel to StudentSafe’s office in Slough on a weekly basis. During the probationary period and whilst the appointed candidate is still learning the role, there may be an expectation to be in the office more frequently.

The Customer Service Agent will report into the Customer Service Manager

Fixed term contract 1st August 2026 – 31st October 2026
The successful candidate must have permission to work in the UK by the start of their employment
Competitive pay of £15.00 per hour, exceeding the UK Real Living Wage
StudentSafe will consider applicants who may wish to work split shifts. StudentSafe will also consider weighted hours on certain days of the week. Such arrangements are at the discretion of StudentSafe based on the needs of the business. Standard hours are 8am – 5pm Monday to Friday.

If you think you would be a good fit for this role, please send your CV and covering letter to Georgia at [email protected] and Dan at [email protected].

Application Deadline: 30th June 2026. Please note that we reserve the right to close this vacancy early should we identify a suitable candidate before the closing date. We therefore encourage interested applicants to submit their application as soon as possible. Applications without a Covering Letter will not be reviewed.

Best of luck with your application!

Pay: £15.00 per hour

Benefits:

Free parking
On-site parking
Work from home

Work Location: Hybrid remote in Slough SL1 1EL

Quick apply

Refine Your Search

helpdesk jobs in slough, eng

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Customer Service Agent (20hrs per week)

IT Helpdesk Officer

IT Helpdesk Officer - Kings Cross/All across London

Helpdesk Assistant

Connect EPR Helpdesk Support

Customer Service Agent

Customer Service Administrator

1st/2nd Line IT Support Engineer - Farnborough

SOC Analyst

IT Service Desk Manager

IT 1st Line Support Engineer

IT Service Desk Analyst

Analyst – Desktop Support

Apprenticeship in IT Support

IT Support Specialist I

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