Communications consultant Work, Jobs in Smethwick, Wmd (with Salaries)

Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
16h
Impact Manager
Invictus Games Birmingham 2027 —Birmingham
- £43,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
Communications & Engagement Specialist
Select Engineering —Wolverhampton
- £291.76 a day
- Call to connect
- Microsoft Powerpoint
- SharePoint
8d
Assistant Engagement Consultant
WSP —Birmingham
- Analysis skills
Careers Administrator - Birmingham Business School - 107553 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- Customer service
- Annual leave
- Sick pay
1d
Project Sponsor
West Midlands Combined Authority —Birmingham
- £53,120 - £59,417 a year
- Part-time
- Management
- Analysis skills
- Project management
- Annual leave
- Employee discount
10d
Employability Support Officer - Birmingham Business School - 107539 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Customer service
- Administrative experience
- University
- Annual leave
- Sick pay
1d
HR Consultant/Employee Relations Specialist
Redwing Solutions Ltd —Redditch
- Up to £46,500 a year
- Weekend availability
- Human resources
- SharePoint
- In-person
- Free parking
- Employee assistance programme
Quick apply
1d
Training and Implementation Consultant (Aftersales Specialist)
Pinewood.AI —Birmingham
- £28,000 - £42,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Employee Relations Specialist
Fox HR —Wolverhampton
- £37,000 - £42,000 a year
- Part-time
- Hybrid work
- Travel
- Human resources
- Data entry
Quick apply
1d
Principal Engagement Consultant
WSP —Birmingham
- Management
- Communication skills
RIBA Part I Architectural Assistant
Glancy Nicholls —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
2d
Education Consultants
Balfor Recruitment Group —Birmingham
- £45,000 a year
- Hybrid work
- Communication skills
HR Policy Consultant
Civic Recruitment Limited —Dudley
- Hybrid work
- Human resources
Quick apply
14d
Travel Consultant
Millington Travel —Nuneaton
- Part-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Quick apply
8d
Associate Planning Consultant
AtkinsRéalis —Birmingham
- Full-time
- Communication skills
- Time management
2d
Medical Administrator
Medmin Ltd —Oldbury
- £24,420 - £25,000 a year
- Full-time
- English
- Administrative experience
- In-person
- Annual leave
Quick apply
1d
Project Management Consultant
MIGSO-PCUBED —Birmingham
- Hybrid work
- Leadership
- Communication skills
- Employee discount
Quick apply
Client Experience Host
The Watches of Switzerland Group —Birmingham
- Part-time
- Hospitality
- Sales
- Organisational skills
- Employee assistance programme
6d
Prudential Governance Consultant
NFU Mutual —Stratford-upon-Avon
- Up to £60,000 a year
- Full-time
- Hybrid work
2d

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Cruise Reservations Consultant

Ainsley Reid International
Birmingham

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
16 hours ago

Qualifications

Sales
GCSE
Computer skills
Amadeus
Communication skills
Hotel experience
Time management

Full job description

Role Purpose

The Cruise Reservations Consultant is responsible for providing expert sales and service

support for cruise products to both travel agents and direct customers. The role includes

handling new cruise reservations and Manage My Booking enquiries, ensuring a high

standard of customer service, accurate booking management, and maximisation of sales

opportunities while meeting individual performance targets.

Key Responsibilities

Call Handling & Customer Service

Answer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently met.
Handle all enquiries efficiently, professionally, and in line with company servicestandards.
Deliver a high-quality customer experience on every interaction.

Cruise Sales & Product Expertise

Provide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiences.
Demonstrate strong worldwide and European cruise destination knowledge.
Accurately create and process cruise bookings, ensuring attention to detail and compliance with supplier policies.
Promote and prioritise the sale of preferred cruise lines in line with company strategy.
Meet or exceed individual sales, revenue, and commission targets.
Promote monthly offers, incentives, and campaigns to customers.

Manage My Booking & After-Sales Support

Handle Manage My Booking calls and post-sales enquiries, including:

o Amendments to cruise bookings (date changes, cabin changes, upgrades)

o Adding or modifying flights, hotels, transfers, tours, and excursions

o Handling special requests and cruise add-ons

o Re-pricing bookings where applicable

Make booking amendments accurately within cruise reservation systems and GDS (Amadeus / Galileo).
Resolve booking issues efficiently while maintaining customer satisfaction and retention.

Ancillary Sales & Revenue Optimisation

Maximise sales opportunities on every call by offering relevant ancillary products, including:
Pre- and post-cruise accommodation
Flights and flight upgrades
Transfers and car hire
Shore excursions and tours
Parking, insurance, and onboard upgrades

GDS, Systems & Administration

Use GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently.
Check and action GDS queues (Q’s) on a daily basis.
Organise and cost cruise and travel itineraries to meet customer requirements.
Complete general administrative tasks related to reservations and customer servicing.
Maintain accurate records in line with company and supplier requirements.

Teamwork & Development

Work collaboratively as part of the Cruise and Call Centre team.
Attend weekly staff meetings and general company meetings as required.
Maintain up-to-date knowledge of cruise products and destinations by attending: Training sessions, Ship visits, Cruise-related events and lunches, or Web-based training, both during and outside of working hours when required

Personal Requirements & Skills

Excellent communication skills (verbal and written).
Strong customer service focus with a professional and confident manner.
Proven organisational and time-management skills.
Excellent worldwide destination and cruise product knowledge.
Strong computer skills, including experience with GDS (Amadeus / Galileo).
Effective problem-solving and decision-making abilities.
Ability to work under pressure in a fast-paced call-centre environment.
Team-oriented with the ability to work independently when requi

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

communications consultant jobs in smethwick, wmd

Cruise Reservations Consultant

Impact Manager

Communications & Engagement Specialist

Assistant Engagement Consultant

Careers Administrator - Birmingham Business School - 107553 - Grade 5

Project Sponsor

Employability Support Officer - Birmingham Business School - 107539 - Grade 6

HR Consultant/Employee Relations Specialist

Training and Implementation Consultant (Aftersales Specialist)

Employee Relations Specialist

Principal Engagement Consultant

RIBA Part I Architectural Assistant

Education Consultants

HR Policy Consultant

Travel Consultant

Associate Planning Consultant

Medical Administrator

Project Management Consultant

Client Experience Host

Prudential Governance Consultant

I want to receive the latest job alerts for communications consultant in smethwick, wmd

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