senior process Work, Jobs in smethwick, wmd (with Salaries)

Estates Liaison Officer (Housing)
Midland Heart —Birmingham
- £37,773 a year
- Travel
3d
Resourcing Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Remote
- Human resources
11h
Team Administrator
National Grid —Birmingham
- £33,000 - £36,000 a year
- Microsoft Powerpoint
- Communication skills
2d
Head of mobilisation
Sense —Birmingham
- £67,958 a year
- Full-time
- Leadership
- Communication skills
2d
Senior Architectural Technologist
HLM Architects —Birmingham
Operational Lead
British Pepper & Spice Ltd —Birmingham
- £37,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
UAT Analyst
Contechs Consulting Limited —Solihull
- Up to £37.04 an hour
3d
Resource Lead
National Grid —Birmingham
- £40,000 - £44,000 a year
- Hybrid work
- Microsoft Excel
- Travel
3d
Senior Facilities Manager (Branches), Midlands & South
National Westminster Bank PLC —Birmingham
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
4d
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Customer service
- Communication skills
- Employee discount
14d
Compliance & Ops Manager
NCF Living —Birmingham
- £40,000 - £45,000 a year
- Maintenance
- Bachelor's degree
- Organisational skills
- Free parking
Quick apply
Interim Senior Governance Officer
Civic Recruitment Limited —Dudley
Quick apply
7d
Senior Manager Continuous Improvement
Homes England —Birmingham
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
2d
Head of Company Secretary
eNL Legal Recruitment —Birmingham
- £110,000 - £175,000 a year
- Call to connect
- Hybrid work
7d
Senior Business Analyst
Compass Group —Birmingham
- APIs
- Agile
3d
People Partner - Employee Relations
Select Lifestyles Ltd —West Bromwich
- £38,000 - £40,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Free parking
Quick apply
1d
Head of Bus Franchising Network Development
West Midlands Combined Authority —Birmingham
- £76,008 - £81,483 a year
- AI
- Leadership
14d
Operational Reporting and Insights Officer
Worldpay (UK) Limited —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Organisational skills
- Financial services
Quick apply
10d
Assistant Headteacher for Behaviour and Attitudes
Outcomes First Group —Dudley
- £50,000 a year
- Monday to Friday
- Psychology
- Leadership
- School
- Employee discount
Education Safeguarding Senior Officer
Birmingham City Council —Birmingham
- £45,091 - £51,356 a year
- Full-time
- Leadership
- Communication skills
- Teaching
7d

I want to receive the latest job alerts for senior process in smethwick, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior process jobs near smethwick, wmd

Estates Liaison Officer (Housing)

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£37,773 a year
3 days ago

Full job description

City:

Birmingham
Postcode:

B15 1LZ
Salary:

£37,773 per annum
Hours per Week:

35
Term:

Permanent
Closing Date:

16 June 2026

Join us now as an Estates Liaison Officer and be part of an established, experienced Housing team!

As an Estates Liaison Officer, you'll be responsible for coordinating and managing property decants and disposals within strict timeframes, ensuring minimal disruption to tenants and full compliance with Housing regulations.

As the main point of contact for property decants and disposals, you can expect a high level of tenant interaction. You will work closely with internal teams and external stakeholders to ensure an efficient, tenant-focused service is delivered every time. Providing clear communication, handling cases with empathy and transparency, and managing complex transitions is key to this role.

Responsibilities include, but aren't limited to:

Plan and oversee temporary, permanent, or emergency tenant decants/relocations for refurbishment, redevelopment, or sale, ensuring alternative accommodation meets both tenant needs and legal requirements.
Manage the property disposal process by identifying assets for sale, preparing reports for senior management, and liaising with valuers, legal teams, and buyers to facilitate efficient transactions.
Act as the single point of contact for impacted tenants; addressing concerns, resolving issues promptly, and ensuring statutory home loss or disturbance payments are processed accurately.
Take a proactive approach to managing decants, abandonments, and tenancy terminations to ensure properties are recovered timely, while supporting wider estate management duties such as inspections and enforcement.
Ensure all activities adhere to local authority and Regulator requirements, maintaining accurate case histories and monitoring budgets to ensure cost-effective service delivery.

Our Ideal Candidate? To be successful in this role, you'll have:

Proven experience handling property disposals, decants, or complex housing situations within a customer-service-led environment.
Experience managing a dynamic caseload/patch, with the ability to manage changing priorities and meet tight deadlines.
Experience of dealing with vulnerable tenants or customers with the ability to handle sensitive cases with empathy and transparency, ensuring customers remain updated and their individual needs are understood.
The ability to work on your own initiative to make decisions, reduce asset risk, and deliver professional, timely interventions.

Please submit a cover letter outlining how your skills and experience meet the requirements for this role. Specifically, please address the following:

How you apply the principles of Awaab's Law and the Housing Ombudsman's standards to tenant welfare and complaints.
Your experience managing complex tenant queries, complaints, and contractor communication to ensure a professional resolution.
The specific skills you will bring to the team to ensure a smooth, empathetic, and organised decant process for our tenants.

Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average) – we're open to this role being based from any of our main sites including:

Bath Row, Birmingham, B15 1LZ
West Midlands Hub, Oldbury, B69 4PN
East Midlands Hub, Hinckley, LE10 1QZ

To deliver this role successfully, you must be willing and able to travel across the Midland Heart geography (East and West Midlands) at short notice, to locations that are often inaccessible via public transport.

Who are Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? See link below to view a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

senior process jobs in smethwick, wmd

Estates Liaison Officer (Housing)

Resourcing Officer

Team Administrator

Head of mobilisation

Senior Architectural Technologist

Operational Lead

UAT Analyst

Resource Lead

Senior Facilities Manager (Branches), Midlands & South

Patient Access Manager

Compliance & Ops Manager

Interim Senior Governance Officer

Senior Manager Continuous Improvement

Head of Company Secretary

Senior Business Analyst

People Partner - Employee Relations

Head of Bus Franchising Network Development

Operational Reporting and Insights Officer

Assistant Headteacher for Behaviour and Attitudes

Education Safeguarding Senior Officer

I want to receive the latest job alerts for senior process in smethwick, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected