Customer experience specialist Work, Jobs in Snodland, Ken (with Salaries)

Customer Service Specialist
Landmark Information Group —West Malling
- Organisational skills
- Communication skills
- Free parking
- Annual leave
3d
Internal Sales
Encon Insulation —Maidstone
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
5d
Customer Experience Specialist (Automotive)
Percepta —Basildon
- £27,275 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
4d
Production Assistant (Tonbridge, Kent)
Master of Malt —Tonbridge
- £12.75 an hour
- Full-time
- English
- Warehouse experience
- IT
Quick apply
Field Sales Executive
Charity Link —Maidstone
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Sales Executive
Charity Link —Sevenoaks
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Sales Assistant - UNIQLO Bluewater
UNIQLO —Dartford
- £13.45 an hour
- Part-time
- Customer service
- Employee discount
Digital Trainer
Kent and Medway Mental Health NHS Trust —Maidstone
- £32,073 - £39,043 a year
- Full-time
5d
Customer Service Specialist
Lendable —Chatham
- Full-time
- Heavy lifting
- Customer service
- Machine learning
- Employee discount
- Referral programme
Window Shutter Survey and Installation OTE £50k+
Shutterly Fabulous —Maidstone
- £50,000 - £55,000 a year
- Full-time
- Sales
- Customer service
- Power tools
Quick apply
Customer Service Administrator / Internal Sales
Specialist Blinds —Ashford
- Up to £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply
14d
Commercial Account Handler
Brown & Brown Europe —Maidstone
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
- Employee stock purchase plan
Quick apply
Account Specialist
Commercial Services Group —West Malling
- £29,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
3d
Administrator Mental Health Support Teams (Schools)
Kent and Medway Mental Health NHS Trust —Maidstone
- £25,760 - £27,476 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
7d
Customer Service Apprentice
South East Water —Snodland
- £19,067.06 - £25,948.87 a year
- Full-time
- Customer service
- Time management
- Annual leave
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
3d
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Project Coordinator
The Consultus International Group —Rochford
- Full-time
- Hybrid work
Quick apply
3d
Client Experience and Sales Specialist
Therapie Clinic —London
- £13.94 - £15.73 an hour
- Sales
- Customer service
- Analysis skills
- Paid training
- Annual leave
14d
Business Systems & Change Analyst
Commercial Services Group —West Malling
- £36,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
3d

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Customer Service Specialist

Landmark Information Group -
West Malling

Apply Now

Job details

Fixed term contract
3 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Organisational skills
Communication skills

Full job description

Customer Service Specialist

Location: West Malling
Contract: Fixed Term (12 Months) and Permanent

What It's Like to Work at SearchFlow

At SearchFlow, our people are at the heart of our success. As the market leader in conveyancing products and services, we are continually evolving, investing in our people, services, and customer experience to deliver exceptional outcomes.

We are a collaborative, ambitious, and customer-focused business that values professionalism, innovation, and continuous improvement. As we continue to develop our service offering, we're embracing a more customer success-focused approach, creating exciting opportunities for individuals who are passionate about building relationships, delivering exceptional service, and driving positive customer outcomes.

The Opportunity:

We are looking for a professional, customer-focused individual to join our award-winning Customer Service team at an exciting stage in our journey.

This role goes beyond traditional customer support. As a Customer Service Specialist, you will act as a trusted point of contact for customers, providing guidance, resolving enquiries, and helping to deliver positive outcomes through a consultative approach.

You will build strong relationships with customers and stakeholders, work collaboratively across the business, and identify opportunities to enhance the customer experience. This role is ideal for someone who enjoys balancing customer needs with business priorities whilst maintaining a consistently high standard of service.

Key Responsibilities:

Deliver professional, consultative support to customers via telephone and email.
Build trusted relationships with customers, acting as a valued partner and advocate throughout their journey.
Manage customer enquiries from initial contact through to successful resolution, taking ownership throughout the process.
Proactively identify opportunities to enhance the customer experience and improve customer outcomes.
Work collaboratively with internal departments and external stakeholders to ensure efficient handling of customer requests.
Navigate multiple systems and processes confidently to investigate and resolve queries.
Liaise with data providers and third parties to resolve search-related enquiries.
Communicate clearly and professionally with customers, colleagues, and stakeholders at all levels of the business.
Support the introduction and development of a customer success mindset across the Customer Service function.
Balance customer expectations with business requirements, ensuring positive outcomes for all parties.
Monitor customer feedback, identify trends, and contribute to service improvement initiatives.
Meet agreed customer service, quality, and productivity KPIs.
Maintain high Service Quality standards and contribute to continuous improvement activities.
Develop and maintain a strong understanding of SearchFlow's products, services, systems, and processes

About You:

We are looking for someone who is proactive, professional, and passionate about delivering excellent customer experiences.

You will be an effective communicator who enjoys building relationships, solving problems, and working collaboratively to achieve the best outcomes for customers.

You will have:

The ability to build rapport quickly and confidently manage conversations with a variety of stakeholders, both internally and externally.
A customer-centric mindset with a genuine passion for delivering positive outcomes.
Strong problem-solving skills, with a proactive and solution-focused approach.
Confidence in handling challenging conversations whilst maintaining professionalism and empathy.
Excellent organisational skills and the ability to manage multiple priorities effectively.
A collaborative team player who enjoys working across departments to achieve the best outcomes for customers.
The ability to influence, engage, and build credibility with customers at varying levels of seniority.
A commitment to continuous improvement and helping shape the future direction of customer service and customer success within the business.

What We Offer:

25 days annual leave plus bank holidays, with the option to purchase up to five additional days
£300 annual lifestyle allowance
Pension scheme (4% employee / 5% employer contribution)
Private medical insurance through Vitality
Group income protection
Matched charitable fundraising
Cycle to Work and GymFlex schemes
Internal coaching and mentoring programmes
Ongoing learning and development opportunities
Family-friendly policies
Free on-site parking

About Us:

Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we’ve touched 1 in 4 property transactions.

We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency.

If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

customer experience specialist jobs in snodland, ken

Customer Service Specialist

Internal Sales

Customer Experience Specialist (Automotive)

Production Assistant (Tonbridge, Kent)

Field Sales Executive

Sales Executive

Sales Assistant - UNIQLO Bluewater

Digital Trainer

Customer Service Specialist

Window Shutter Survey and Installation OTE £50k+

Customer Service Administrator / Internal Sales

Commercial Account Handler

Account Specialist

Administrator Mental Health Support Teams (Schools)

Customer Service Apprentice

Head of Enforcement

Customer Onboarding Specialist

Project Coordinator

Client Experience and Sales Specialist

Business Systems & Change Analyst

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