About us:
At Reesink UK, we power progress through sustainable solutions. With a 240-year legacy, we combine global excellence and expertise with a strong local presence to deliver trusted machinery, innovative technologies, and reliable support across UK and Ireland.
We partner with some of the worlds most respected manufacturers, earning a reputation for quality, reliability and innovation. Our commitment to sustainability and continuous improvement keeps us at the forefront of the industry.
At the heart of our business is our people. We foster a supportive, collaborative environment where you can thrive, develop and make a real impact When you join Reesink UK you become part of a team driven by Courage, Respect, Commitment, Passion and Pride, where we work together to build lasting relationships and deliver meaningful results.
We’re excited to be recruiting a temporary General Administrator / Parts Advisor to join our friendly and established team in Burwell. This six‑month fixed‑term role has the potential to become permanent and offers the chance to work in a beautiful office setting as part of a supportive, close‑knit branch. It’s a fully office‑based position that would suit someone adaptable, organised and ready to play an important role in keeping our operations running smoothly.
About the role:
As our General Administrator / Parts Advisor, you will be responsible for assisting customers and internal staff with aftersales enquiries, across the Services and Parts department. Identifying equipment using online parts manuals and diagrams.
Working on your own initiative, and as part of a team, you will be expected to ensure a smooth operation by working in an efficient manner, achieving customer satisfaction by ensuring the company delivers the service as promised. Providing parts sales support to, service centres, dealer network and end-user customers.
You do not need prior experience of the industry, although this would be advantageous, however you will bring a high attention to detail, outstanding customer service skills and the ability to learn quickly about our products. A previous technical sales or administration background would be highly advantageous.
Role Responsibilities:
· Provide remote technical support to customers, installers and key partners across Commercial Processing, accurately recording faults and advising when further technical assistance will be arranged.
· Manage all parts enquiries — OEM and non‑OEM — by handling telephone, email and face‑to‑face requests and ensuring they are resolved efficiently.
· Offer informed guidance to customers and the internal Service Team on parts selection, using parts catalogues, stock systems and your own technical product knowledge.
· Provide customers with basic technical insight when needed, including advice on fitting parts and initial fault‑finding after delivery.
· Process orders through the parts ordering system, working closely with inventory control to ensure timely and accurate delivery.
· Handle warranty‑related orders, ensuring correct parts are identified and processed.
· Liaise with dealers, service centres and end‑users to communicate expected delivery times and order progress.
· Maintain accurate records, documentation and system links to support smooth aftersales operations.
· Raise work orders and quotations promptly and accurately.
· Review completed job stories to ensure all information is correct and complete.
· Raise purchase orders to vendors and manage goods received into stock.
· Support internal branch requirements, including service sundries and consumables.
· When required, support the Service Manager by scheduling technician jobs based on location and workload to maximise labour efficiency.
· Assist the wider Aftersales department during peak periods, holidays or staff absence.
· Provide general administrative support to ensure smooth day‑to‑day operations across the business.
Essential Skills and Experience:
· Strong technical aptitude with the ability to understand parts, components and basic fault‑finding across mechanical or processing equipment.
· Excellent communication skills, with the confidence to support customers, installers and partners remotely and in person.
· Proven ability to manage multiple enquiries at once while maintaining accuracy and attention to detail.
· Experience working in a customer‑facing or service‑focused environment, with a commitment to delivering high‑quality support.
· Strong organisational skills, capable of maintaining accurate records, processing orders and managing documentation efficiently.
· Confident using computer systems, including parts catalogues, stock systems and Microsoft Office applications.
· A proactive, solution‑driven approach, able to diagnose issues, recommend next steps and support customers through to resolution.
· Ability to work collaboratively with internal teams, technicians, dealers and service centres to ensure smooth aftersales operations.
· Comfortable working in a fast‑paced environment, adapting to changing priorities and supporting the wider team during busy periods.
· Experience in scheduling, job allocation or coordinating field‑based work (desirable but not essential).
· High level of integrity and reliability, including the ability to hold key‑holder responsibilities when required.
What We Offer:
We offer a competitive salary and a generous benefits package, with a focus on supporting your wellbeing. As part of a market‑leading organisation, you’ll have the opportunity to grow your career, work with respected industry brands, and be part of a supportive, forward‑thinking team.
How to apply:
Reesink UK Ltd is committed to creating an inclusive workplace where everyone is treated with fairness, respect, and dignity. We welcome applications from all qualified candidates. We value diversity and encourage applicants from all backgrounds to apply.
Reesink UK Ltd reserves the right to close this vacancy early, as applications will be reviewed on a rolling basis.
Benefits:
Experience:
- Parts Advisor: 1 year (preferred)
Work Location: In person
