Booking agent Work, Jobs in Solihull, Wmd (with Salaries)

Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
Sea Freight Operator
Europa Worldwide Group —Birmingham
- Up to £34,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Referral programme
Quick apply
1d
Hire Agent - Fixed Term
Davies —Solihull
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Independent Travel Agent
The Travel Experts —Birmingham
- Part-time
- Remote
Quick apply
Client Coordinator / Mortgage & Estate Agency Administrator
Blossomfield Group Ltd —Solihull
- £12.71 - £15.00 an hour
- Part-time
- Administrative experience
- Driving
- Computer skills
- Free parking
- Employee discount
Quick apply
8d
Freight Clerk-BHX 2606(Fluent in both English and Chinese)
CY UK Ltd —Minworth
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Receptionist/Administrative Assistant/Customer Service
Xclusive Motor Services —Birmingham
- From £13 an hour
- Part-time
- Customer service
- English
- Driving
- Free parking
Quick apply
3d
Duty Manager
Birmingham Community Leisure Trust —Birmingham
- £13,937.82 a year
- Part-time
- Supervising experience
- Organisational skills
- Communication skills
Personal Travel Expert - Solihull
DERTOUR UK —Solihull
- £26,773 a year
- Weekend availability
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
5d
Sales Progressor
Nicol & Co Estate Agents —Worcester
- £30,000 - £35,000 a year
- Full-time
- Sales
- Administrative experience
- Driving
- Profit sharing
Quick apply
5d
Senior Business Travel Consultant - German speaking
Perk —Birmingham
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Annual leave
Part-Time Hotel Groups & Reservations Coordinator
TELEGRAPH HOTEL —Coventry
- From £13 an hour
- Part-time
- Bar
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
7d
Senior Business Travel Consultant - French Speaking
Perk —Birmingham
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Annual leave
Senior Business Travel Consultant - Spanish speaking - Remote
Perk —Birmingham
- Full-time
- Hospitality
- Bar
- Spanish
- Relocation assistance
Private Banking Operations - Associate / AVP
Delta Capita —Birmingham
- Full-time
- Hybrid work
- English
- Financial services
- Communication skills
Quick apply
Painter and Decorator
Birmingham Community Leisure Trust —Birmingham
- Up to £28,000 a year
- Weekend availability
- Maintenance
- Travel
Brand Sales Manager
Mitchells & Butlers - Marketing —Birmingham
- Weekend availability
- Hospitality
- Casual dining restaurant
- Sales
Quick apply
13d

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booking agent jobs near solihull, wmd

Cruise Reservations Consultant

Ainsley Reid International
Birmingham

Quick apply

Job details

Full-time
£26,000 - £28,000 a year

Qualifications

Sales
GCSE
Computer skills
Amadeus
Communication skills
Hotel experience
Time management

Full job description

Role Purpose

The Cruise Reservations Consultant is responsible for providing expert sales and service

support for cruise products to both travel agents and direct customers. The role includes

handling new cruise reservations and Manage My Booking enquiries, ensuring a high

standard of customer service, accurate booking management, and maximisation of sales

opportunities while meeting individual performance targets.

Key Responsibilities

Call Handling & Customer Service

Answer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently met.
Handle all enquiries efficiently, professionally, and in line with company servicestandards.
Deliver a high-quality customer experience on every interaction.

Cruise Sales & Product Expertise

Provide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiences.
Demonstrate strong worldwide and European cruise destination knowledge.
Accurately create and process cruise bookings, ensuring attention to detail and compliance with supplier policies.
Promote and prioritise the sale of preferred cruise lines in line with company strategy.
Meet or exceed individual sales, revenue, and commission targets.
Promote monthly offers, incentives, and campaigns to customers.

Manage My Booking & After-Sales Support

Handle Manage My Booking calls and post-sales enquiries, including:

o Amendments to cruise bookings (date changes, cabin changes, upgrades)

o Adding or modifying flights, hotels, transfers, tours, and excursions

o Handling special requests and cruise add-ons

o Re-pricing bookings where applicable

Make booking amendments accurately within cruise reservation systems and GDS (Amadeus / Galileo).
Resolve booking issues efficiently while maintaining customer satisfaction and retention.

Ancillary Sales & Revenue Optimisation

Maximise sales opportunities on every call by offering relevant ancillary products, including:
Pre- and post-cruise accommodation
Flights and flight upgrades
Transfers and car hire
Shore excursions and tours
Parking, insurance, and onboard upgrades

GDS, Systems & Administration

Use GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently.
Check and action GDS queues (Q’s) on a daily basis.
Organise and cost cruise and travel itineraries to meet customer requirements.
Complete general administrative tasks related to reservations and customer servicing.
Maintain accurate records in line with company and supplier requirements.

Teamwork & Development

Work collaboratively as part of the Cruise and Call Centre team.
Attend weekly staff meetings and general company meetings as required.
Maintain up-to-date knowledge of cruise products and destinations by attending: Training sessions, Ship visits, Cruise-related events and lunches, or Web-based training, both during and outside of working hours when required

Personal Requirements & Skills

Excellent communication skills (verbal and written).
Strong customer service focus with a professional and confident manner.
Proven organisational and time-management skills.
Excellent worldwide destination and cruise product knowledge.
Strong computer skills, including experience with GDS (Amadeus / Galileo).
Effective problem-solving and decision-making abilities.
Ability to work under pressure in a fast-paced call-centre environment.
Team-oriented with the ability to work independently when requi

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

booking agent jobs in solihull, wmd

Cruise Reservations Consultant

Sea Freight Operator

Hire Agent - Fixed Term

Independent Travel Agent

Client Coordinator / Mortgage & Estate Agency Administrator

Freight Clerk-BHX 2606(Fluent in both English and Chinese)

Customer Care Agent (Hybrid)

Receptionist/Administrative Assistant/Customer Service

Duty Manager

Personal Travel Expert - Solihull

Sales Progressor

Senior Business Travel Consultant - German speaking

Part-Time Hotel Groups & Reservations Coordinator

Senior Business Travel Consultant - French Speaking

Senior Business Travel Consultant - Spanish speaking - Remote

Private Banking Operations - Associate / AVP

Painter and Decorator

Brand Sales Manager

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