Business services officer Work, Jobs in Solihull, Wmd (with Salaries)

Administration Officer
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Business Support Officer
Cleartax Solutions Ltd —Acocks Green
- Up to £34,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
8h
Customer Relations Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
14d
Contract Officer
Solihull Metropolitan Borough Council —Solihull
- £38,220 - £44,075 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee discount
10d
Case Management Officer
Caresoft Global —Solihull
- £17.00 - £17.69 an hour
- Full-time
- Customer service
- Continuous improvement
- Human resources
Quick apply
11h
RBC Enterprise Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Administrative experience
7d
Business Rates and Utilities Officer
D2S Business Solutions Ltd —Birmingham
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
11d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
7d
Referral and Outreach Officer
Aspect Housing Ltd —Birmingham
- £13.21 an hour
- Weekend availability
- Sales
- Business development
- Driving
- Referral programme
Quick apply
Customer Services Submissions Officer
Key Forensic Services —Coventry
- £24,683.85 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
Quick apply
12d
Development Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4d
Human Intelligence (HUMINT) Bureau Officer
National Crime Agency —Birmingham
- £36,057 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
13d
Training Delivery Officer
Advisory, Conciliation and Arbitration Service —Birmingham
- £36,547 - £39,566 a year
- Full-time
- Microsoft Powerpoint
- Business development
- Presentation skills
Security Officer
SCC —Birmingham
- £26,926.90 a year
- Weekend availability
- Hybrid work
- Communication skills
Customer Liaison Officer
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount
Chief Digital Commerce Officer
eStoreSpace Digital Solutions Ltd. —Birmingham
- £126,000 - £163,000 a year
- Full-time
- Marketing
- Master's degree
- Bachelor's degree
- Health & wellbeing programme
- Gym membership
Quick apply
Resourcing Officer
Department for Science, Innovation & Technology —Birmingham
- £36,735 - £39,670 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
5d
Group HR Resourcing Officer
Bristow and Sutor Group —Redditch
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Policy Analyst
Consumer Council for Water —Birmingham
- £40,510 - £46,719 a year
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Communication skills
- Annual leave
4d

I want to receive the latest job alerts for business services officer in solihull, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business services officer jobs near solihull, wmd

Administration Officer

Civic Recruitment Limited
Solihull

Quick apply

Job details

Full-time
£17.75 an hour
7 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
NVQ
Business
BTEC
Communication skills
Office experience

Full job description

3 months contract with a Local Authority

Job Title: Administration Officer

Job Purpose

To support the Quality Monitoring and Commissioning function by reviewing and processing quality concern referrals submitted by social workers and other professionals. The postholder will use electronic case management systems, including Liquid Logic (LAS), to assess referrals against established quality standards and checklists, ensuring all required information is present before progressing cases for investigation.

The role requires excellent attention to detail, sound judgement, strong administrative skills, and the ability to work accurately within established procedures while identifying when concerns need to be escalated.

Key Responsibilities

Quality Concern Administration

Review quality concern referrals received from social workers and other professionals.
Assess referrals against agreed quality assurance checklists and procedures.
Determine whether referrals contain sufficient information to be progressed to a Quality Monitoring Officer for investigation.
Return incomplete referrals for further information where necessary.
Escalate complex or urgent concerns appropriately in line with procedures.

System and Data Management

Use Liquid Logic (LAS) and other electronic systems to access, review, update, and maintain records.
Accurately input, update, and manage information within council databases and systems.
Ensure records are maintained in accordance with data protection and information governance requirements.
Produce routine reports and administrative information as required.

Customer Service and Communication

Respond to enquiries from internal and external stakeholders via telephone, email, and written correspondence.
Liaise effectively with social workers, quality monitoring staff, providers, and other professionals.
Communicate professionally and clearly when requesting additional information or clarifications.

Administrative Support

Provide comprehensive administrative support to the Commissioning and Quality Monitoring teams.
Maintain accurate electronic and manual filing systems.
Assist with the monitoring and tracking of referrals and quality concerns.
Support service improvements by identifying recurring issues or procedural gaps.

Compliance and Information Governance

Handle sensitive and confidential information appropriately.
Ensure compliance with safeguarding, data protection, and council policies.
Follow established procedures and maintain accurate audit trails.

Essential Experience

Previous administrative experience in a busy office environment.
Experience working with electronic case management systems or databases.
Experience reviewing information for accuracy and completeness.
Experience dealing with a range of internal and external stakeholders.
Experience handling confidential and sensitive information.
Experience using Microsoft Office applications, including Word, Excel, Outlook, and Teams.

Desirable Experience

Experience within Adult Social Care, Local Government, Health, or Public Sector services.
Experience using Liquid Logic (LAS).
Experience within commissioning, quality monitoring, safeguarding, or contract administration functions.

Essential Qualifications

4 GCSEs (or equivalent), including English and Mathematics at Grade C/Level 4 or above; or equivalent relevant administrative experience.

Desirable Qualifications

NVQ Level 3 in Business Administration.
BTEC National Certificate.
HNC or equivalent qualification in Business Administration or a related discipline.

Essential Skills and Competencies

Excellent attention to detail and accuracy.
Ability to review information and identify missing, inconsistent, or incomplete data.
Strong organisational and workload management skills.
Ability to follow established processes and procedures consistently.
Sound judgement and a high degree of common sense.
Excellent verbal and written communication skills.
Ability to work independently and use initiative.
Strong problem-solving skills.
Ability to identify when issues require escalation.
Competent use of electronic systems and databases.
Proficiency in Microsoft Office applications.

Personal Attributes

The successful candidate will be:

Sharp, articulate, and professional.
Methodical and process-driven.
Reliable and accountable.
Calm under pressure.
Adaptable and flexible.
Committed to delivering high standards of accuracy and customer service.
Able to maintain confidentiality and professionalism at all times.

Additional Information

Location: Solihull.
Working Pattern: Monday to Friday, 37 hours per week.
Hybrid Working: One day per week based at the Council House, Solihull; remaining days working remotely subject to service requirements.
Pay Rate: £17.75/ per hour UMB.
The postholder will be required to comply with safeguarding, data protection, information governance, equality, diversity, inclusion, and health & safety policies.
The role requires the ability to work independently while recognising when support, advice, or escalation is required.
Commitment to maintaining confidentiality when handling sensitive information is essential.
Payment: Bi-weekly payment schedule
Start Date: Immediate start available
Closing Date: soon (early applications encouraged)

GCSC

Quick apply

Refine Your Search

business services officer jobs in solihull, wmd

Administration Officer

Business Support Officer

Customer Relations Officer

Contract Officer

Case Management Officer

RBC Enterprise Officer

Business Rates and Utilities Officer

Investigator

Referral and Outreach Officer

Customer Services Submissions Officer

Development Officer

Human Intelligence (HUMINT) Bureau Officer

Training Delivery Officer

Security Officer

Customer Liaison Officer

Chief Digital Commerce Officer

Resourcing Officer

Group HR Resourcing Officer

Social Value Officer

Policy Analyst

I want to receive the latest job alerts for business services officer in solihull, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected