Operations services supervisor Work, Jobs in Solihull, Wmd (with Salaries)

Operations Services Supervisor
Swissport International AG —Birmingham
- Weekend availability
- Customer service
- English
- Supervising experience
3d
Customer Service Supervisor-Birmingham Airport
Swissport International AG —Birmingham
- Weekend availability
- English
- Leadership
- Communication skills
3d
Operations Supervisor
National Express West Midlands —Acocks Green
- £40,288.96 a year
- Full-time
- Employee assistance programme
8d
Communications and Events Supervisor - Campus Services - 48510 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- Hotel
- Project management
- Annual leave
- Sick pay
8d
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
13d
Supervisor (16 hours) - Solihull, Søstrene Grene
Sostrene Grene —Solihull
- Weekend availability
- Supervising experience
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
10d
Lead Associate - Operations
Wesco —Lichfield
- Full-time
- Forklift
- Warehouse experience
- Computer skills
- Annual leave
- Employee discount
Facilities Supervisor
Birmingham City University —Birmingham
- £28,287 - £32,006 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Supervising experience
8d
Night Network Operations Supervisor
Carousel Logistics —Birmingham
- Up to £36,771 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Police Staff Investigation Officer- (PPU-Coventry)
West Midlands Police —Coventry
- Full-time
16h
Supervisor
Mears Group —Birmingham
- Management
- Maintenance
- Driving
- Annual leave
- Employee assistance programme
Senior Warehouse Operations Supervisor
InPost UK —Coventry
- £38,981.72 a year
- Monday to Friday
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Reception Supervisor
The Grand Hotel, Birmingham —Birmingham
- £28,000 a year
- Weekend availability
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
CCTV Controller (Nights)
Amulet —Birmingham
- £15.06 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
1d
24hr Part Time Supervisor, Kurt Geiger, Birmingham Airport- MAT Cover
Kurt Geiger —Birmingham
- Communication skills
- Employee discount
Quick apply
Apprentice Facilities Management Coordinator
BAM Construction —Solihull
- Travel
- Employee assistance programme
2d
Value Stream Lead-Manufacturing Supervisor
Honeywell Aerospace —Redditch
- Full-time
- Leadership
Supervisor
JDSPORTS —Solihull
- £13.06 an hour
- Full-time
- Merchandising
- Supervising experience
- Communication skills
- Employee discount
Quick apply
2d
Operations Processing Supervisor
Site Clear Solutions Ltd —Norton Canes
- £33,000 a year
- Full-time
- English
- Microsoft Office
- Supervising experience
Quick apply
10d
Hard Services Site Supervisor
CBRE —Coventry
- Full-time
- Microsoft Office
- Administrative experience

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Operations Services Supervisor

Swissport International AG -
Birmingham

Apply Now

Job details

Permanent | Full-time
3 days ago

Qualifications

Driving Licence
Customer service
GCSE
English
Supervising experience
Organisational skills
Computer skills
Communication skills

Full job description

Overview:

Operations Services Supervisor

Location: Birmingham Airport

The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members.

You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values.

Responsibilities:

JOB RESPONSIBILITIES

The following responsibilities are associated with this job role:

Supervise/allocate tasks including reporting absences and overtime.
Plan and deploy resources to ensure customer and operational requirements are met
Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
Maintain up-to-date manuals and documentation
Build and maintain relationships with customers and airport authorities
Ensure compliance with Swissports SOPs and policies
Ensure maximum efficiency in the operation/turnround of inbound and outbound flights
Responsible for maintenance of assigned equipment and materials
Contribute/assist with local emergency plans
Make operational decisions with the operational plan.
Ensure that staff are adequately trained, (including monthly manual loadsheets - if required) motivated and communicated with.
Coordinate operational issues between dispatchers, airlines and flight crew members including delay management and diversions.
Monitor and ensure that all Swissport departmental standard operational procedures (SOP's) are followed accordingly.
Ensure the overall supervision and quality of the dispatch release, flight following and operational control processes.
Quality control and monitoring of flight files, messaging systems, SITA, and issue loadsheets and LIRF's
Coordinating with all internal departments, line management, CLC, other service providers and airlines when required.
Create operational reports
Attending and investigate any incidents / accidents
Looking after adhoc handling requests communicating information to other airport agencies and dealing with the business development team.
Ensuring FSC data is entered accurately and flights are closed in a timely manner and ensuring cleaning services match what has been entered in FMS GHS.
Ensuring correct Flight File Management and Supervision of flight files, and ensuring daily checks and audits on W&B , flight file documentation and load-sheet documentation are signed off, accurate and complete by authorised personnel.
Ensuring compliance to the Triple AAA documentation processes, along with sign offs and documented audit process.
Ensuring that any dispatcher assigned to a flight or airline, is suitably authorised/qualified/licenced to carry out W&B/load-sheets/AAA for respective aircraft and airlines.
Will be required to handle commercially/contractually sensitive information related to airlines charges, ad-hoc handling rates and services.
Ensure the safe and secure handling of cash/credit card transactions in line with company procedures.
Be the critical communications link between the station, the airlines and the airport authority, as well as all legal and jurisdictional bodies, such as the CAA, HSA, Airport Police and Dept of Transport.
Control and allocation responsibilities of labour and resource on a day to day basis

LEADERSHIP QUALITIES

To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.
To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.
To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.
To take a pro-active approach to support the operation to best effect in all cases.
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
Communicate and collaborate to engage others.
Create transparency to drive results.

KEY PERFORMANCE INDICATORS

Agreed customer standards for the provision of operations will be maintained within budget/forecast labour cost targets.
Lateness and absenteeism and staff turnover actively managed within agreed local limits.
Uniform standards and presentation consistently maintained in line with Company policy.
Maintenance of good customer and employee relations, disciplinary issues and level of complaints attributed to the shift.
Consistent accuracy and completeness of paperwork within time scales and standards set by local management.
Completion of Operations audits and follow-up to be completed every winter and summer season.
Completion of formal staff appraisals, for all staff.

ESSENTIAL SKILLS

You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
Can communicate clearly with your people to help them understand Swissport Western Europe direction.
Be able to build positive and trusting relationships.
Be open to different opinions and seek a collaborative approach.
Embrace an ideas culture to enable teams to create an agile edge.
Promote flexibility, adaptability and agility in order to enable contingency time.
Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
Personal and professional integrity of the highest order
Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.

Qualifications:

QUALIFICATIONS AND COMPETENCIES

A minimum of three GCSE’s or equivalent
Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather
Excellent communication skills (written and verbal)
Able to work as part of a team in a challenging environment
Proficient in computer skills and able to learn Swissport and airport systems
Previous experience working in an aviation environment desirable
Commitment to good customer service and continuous improvement
Self motivated and able to inspire others, with demonstrable supervisory skills and experience
Excellent organisational and planning skills
A full driving licence
Ability to speak additional languages desirable

Apply Now

Refine Your Search

operations services supervisor jobs in solihull, wmd

Operations Services Supervisor

Customer Service Supervisor-Birmingham Airport

Operations Supervisor

Communications and Events Supervisor - Campus Services - 48510 - Grade 6

Duty Manager - Guest Experience

Supervisor (16 hours) - Solihull, Søstrene Grene

Lead Associate - Operations

Facilities Supervisor

Night Network Operations Supervisor

Police Staff Investigation Officer- (PPU-Coventry)

Supervisor

Senior Warehouse Operations Supervisor

Reception Supervisor

CCTV Controller (Nights)

24hr Part Time Supervisor, Kurt Geiger, Birmingham Airport- MAT Cover

Apprentice Facilities Management Coordinator

Value Stream Lead-Manufacturing Supervisor

Supervisor

Operations Processing Supervisor

Hard Services Site Supervisor

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