Wm jobs Work, Jobs in Solihull (with Salaries)

Trainee Senior Conductor - Birmingham
WM Trains —Birmingham
- £3,111 - £40,333 a year
- Weekend availability
- Customer service
- Cash handling
- Communication skills
4d
High Growth Service Manager
WMGC —Coventry
- £85,000 a year
- Hybrid work
Front Door Advisor
Dudley Metropolitan Borough Council —Brierley Hill
- £31,537 - £34,434 a year
- Full-time
- Hybrid work
- Customer service
3d
Attendance Officer with Safeguarding Responsibility
The Forge Secondary Short Stay School —Redditch
- £29,514 a year
- Full-time
- Microsoft Office
- In-person
- School
Quick apply
9d
Cluster Support Manager
WMGC —Birmingham
- £43,700 a year
- Hybrid work
- Analysis skills
- Project management
- Contracts
Charges Advisor
Redditch Borough Council —Redditch
- £27,254 - £29,540 a year
- Call to connect
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
7d
Family Support Worker
Dudley Metropolitan Borough Council —Dudley
- £28,598 - £31,022 a year
- Full-time
- Communication skills
Learning & Development Officer
Dudley Metropolitan Borough Council —Dudley
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Communication skills
Neighbourhood & Tenancy Officer
Redditch Borough Council —Redditch
- £32,061 - £35,412 a year
- Call to connect
- Employee assistance programme
- Employee discount
Payroll Officer
Redditch Borough Council —Redditch
- Call to connect
- Organisational skills
- Employee assistance programme
- Employee discount
10d
Youth Worker
Dudley Metropolitan Borough Council —Dudley
- £37,189 - £39,997 a year
- Full-time
- Hybrid work
12d
Temporary Accommodation Officer
Redditch Borough Council —Redditch
- £32,061 - £35,412 a year
- Temporary
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
2d
Social Worker - Family Help
Dudley Metropolitan Borough Council —Brierley Hill
- £39,152 - £46,142 a year
Business Operations Manager (with Examinations)
The Forge Secondary Short Stay School —Redditch
- £27,702 - £29,601 a year
- Full-time
- Microsoft Office
- Human resources
- In-person
Quick apply
9d
Teaching Assistant Level 2
Dudley Metropolitan Borough Council —Wollaston
- £5,581.96 - £5,798.41 a year
- Part-time
- School
2d
Youth Justice Service Worker
Dudley Metropolitan Borough Council —Brierley Hill
- £39,152 - £41,771 a year
- Part-time
- Hybrid work
5d
High Growth Support Executive
WMGC —Coventry
- £28,500 a year
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
Social Worker - Assessment Service
Dudley Metropolitan Borough Council —Brierley Hill
- £39,152 - £46,142 a year
Area Driver Manager (New Street)
WM Trains —Birmingham
- £88,497 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Employee assistance programme
4d
TPD Simulation (O&G WM)
NHS England —Birmingham
- Part-time
- School
- Annual leave
6d

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Trainee Senior Conductor - Birmingham

WM Trains -
Birmingham

Apply Now

Job details

Permanent | Full-time
£3,111 - £40,333 a year
4 days ago

Qualifications

Customer service
Cash handling
Communication skills

Full job description

Description

Your Journey Starts Here

Join us as a Trainee Senior Conductor at our Birmingham New Street depot and play a key role in delivering a safe, reliable, and customer-focused rail service.
In this vital frontline role, you’ll help ensure the smooth running of our services by assisting passengers with queries, checking and issuing tickets, and prioritising the safety of both customers and crew.

We’re looking for individuals with experience in cash handling and customer service—whether from retail, hospitality, or another customer-facing environment. You’ll be approachable, confident, and calm under pressure, with excellent communication skills. Flexibility is key, as the role involves working shifts Monday to Saturday, with occasional Sunday shifts as agreed. Due to early starts and late finishes, access to your own transport is recommended.

Please note: We will only be accepting applications from candidates who live within a 60-minute radius of BIRMINGHAM.

Your application will be considered for both Birmingham New Street & Birmingham Snow Hill

What does the role involve?

As part of our onboard team, you’ll be responsible for delivering exceptional customer service on some of the busiest train services in the region. Your role will be varied, engaging, and vital to the overall passenger experience.

Key responsibilities include:

Providing every possible assistance to ensure our customers enjoy a comfortable and pleasant journey.
Taking responsibility for the safety of our customers and the train throughout the journey.
Checking and selling the full range of tickets, offering timetable information, assisting with luggage, and ensuring trains are clean and presentable.
Making regular, emergency, and other necessary public announcements to keep customers informed.
Completing reports related to ticket irregularities and ensuring accurate documentation.
Upholding the highest standards of professionalism and customer care at all times.

To apply, you must be 18 years or over and have normal colour vision. For more information on colour vision requirements, please refer to the Ishihara Colour Test.

What happens next?

What to Expect from the Recruitment Process

We know the recruitment journey is thorough, but that’s because the role is important. We’re looking for candidates who can confidently manage both the safety-critical and operational aspects of the role, while delivering an outstanding customer experience.

Here’s how the process works:

Apply Online – Submit a strong application and upload your CV.

Application Review – Our recruitment team will assess your application.

Psychometric Testing – If shortlisted, you’ll complete online safety-critical tests (SCAAT, RAAT, and TCT), which take around an hour.

Interview – Successful candidates will be invited to a competency-based interview, either in person or via MS Teams.

Offer or Talent Pool – If successful, you may be offered a role immediately or placed in our talent pool for up to 12 months. During this time, you won’t need to reapply—we’ll contact you directly when a vacancy arises.

What is the salary and benefits that come with the job?

Starting salary is £31,111, rising to £40,333 upon completion of a probationary period

Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

About WM Trains

London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network.

West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton.

On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.

We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.

Apply Now

Refine Your Search

wm jobs jobs in solihull

Trainee Senior Conductor - Birmingham

High Growth Service Manager

Front Door Advisor

Attendance Officer with Safeguarding Responsibility

Cluster Support Manager

Charges Advisor

Family Support Worker

Learning & Development Officer

Neighbourhood & Tenancy Officer

Payroll Officer

Youth Worker

Temporary Accommodation Officer

Social Worker - Family Help

Business Operations Manager (with Examinations)

Teaching Assistant Level 2

Youth Justice Service Worker

High Growth Support Executive

Social Worker - Assessment Service

Area Driver Manager (New Street)

TPD Simulation (O&G WM)

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