Customer success administrator Work, Jobs in Somercotes, Dby (with Salaries)

Customer Success Administrator
Moov Parcel —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Data entry
Quick apply
6d
Site Administrator
CEVALogistics —Derby
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Contract Administrator- Fix term
Sureserve —Derby
- £27,967 a year
- Customer service
- Administrative experience
- Contracts
- Annual leave
Quick apply
Key Account Administrator
NAPIT —Mansfield
- £29,500 a year
- Driving
- Communication skills
- Free parking
- Employee discount
Sales Administrator - Abarth Fiat
Stoneacre —Chesterfield
- £26,500 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Technical Administrator
Gateley —Nottingham
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Commercial Administrator
BarrattDevelopments —Nottingham
- English
- Microsoft Office
- Programmable logic controllers
16h
Test Center Administrator (Sheffield)
Pearson —Sheffield
- £13.60 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
Sales Administrator
Rentokil Initial Group —Matlock
- £25,050 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Administrator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Compliance Administrator
GXO Logistics —Nottingham
- Up to £24,100 a year
- Monday to Friday
- Microsoft Excel
- Analysis skills
- Data entry
- Employee discount
7h
POD Administrator
Great Bear —Sheffield
- £24,784 a year
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Administrator
Sygnature Discovery —Nottingham
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Compliance Administrator
Great Bear —Sheffield
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Salesforce Implementation Specialist
UniHomes —Sheffield
- £60,000 - £75,000 a year
- Full-time
- Salesforce
- AWS
- AI
- Employee discount
- Referral programme
Quick apply
10d
Technical Administrator
Keystone Group —Swadlincote
- Full-time
Lead Salesforce Implementation Specialist
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
10d
Property Administrator
mys Living —Sheffield
- From £26,500 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick apply
15h
Surveying Administrator
Odevo —Sheffield
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Business development
- Employee assistance programme
- Employee discount
Quick apply
9d
Stock & Replenishment Administrator
Rubix —Ashby-De-La-Zouch
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme

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customer success administrator jobs near somercotes, dby

Customer Success Administrator

Moov Parcel
Sheffield

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
6 days ago

Benefits

Casual dress
On-site parking

Qualifications

Customer service
English
Data entry
Relationship management
SaaS
Account management
Negotiation

Full job description

Customer Success Administrator

Location: Unit 3-4 Parkway Link, Kettlebridge Road, Sheffield, S9 3AJ

Working Pattern: Monday - Friday on site (this role is permanently office based)

Salary: £26,000 - £28,000

Reporting to: Customer Success Manager

Company: Moov Parcel

Role Overview

Moov Parcel is seeking a highly organised and customer-focused Customer Success Administrator to support the full lifecycle of our customer relationships. This role is responsible for maintaining all interaction points with our customers across the business, from onboarding through to ongoing account support, query handling, and issue resolution.

You’ll act as a key point of contact for customers, ensuring a smooth onboarding experience, maintaining strong day-to-day relationships, and delivering timely, effective support throughout the customer lifecycle

The successful candidate will blend high-level administrative precision with strong negotiation and relationship management skills, ensuring our clients receive optimal customer service whilst becoming proficient users of our award-winning Order Management System (OMS), Moov Ninja.

What we’re looking for

A customer-first mindset with a genuine interest in delivering great service
Someone who is reliable, responsive, and takes ownership of their work
A team player who can collaborate effectively across the business
Someone comfortable working in a fast-paced, fully office-based environment

Core Responsibilities

1. Account Onboarding Management

Lead the post-sales journey for new clients, ensuring a smooth transition into the Moov Parcel ecosystem.
Manage the end-to-end account application process, including the collection of necessary documentation and coordinating credit checks.
Liaise with internal finance and sales teams to ensure all compliance and contractual requirements are met.

2. Courier & Logistics Coordination

Act as the lead negotiator with our courier partners to secure efficient and reliable collection windows for clients.
Coordinate with couriers for physical collection setups, troubleshooting any logistical hurdles.
Maintain strong relationships with courier representatives to advocate for our clients' specific needs.

3. Technical Implementation & Training

Configure client accounts within the Moov Ninja software, ensuring all settings are tailored to their specific business model.
Deliver professional, one-on-one training sessions to clients, teaching them how to use Moov Ninja to manage, track, and optimise their dispatch process.
Advise clients on best practices within the OMS to streamline their internal operations.

4. Customer Management

Provide exceptional customer service, managing expectations and timelines throughout the customer lifecycle.
Act as a technical and operational subject matter expert, answering queries with clarity and professional confidence.
Maintain accurate customer records and account information within internal systems
Support account management activities, including regular check-ins and relationship building
Work closely with internal teams to ensure customer needs are met and issues are resolved efficiently
Identify opportunities to improve processes and enhance the overall customer experience
Monitor customer activity and flag risks or opportunities to the wider team

Person Specification

Proven experience in administration, account management, customer service, or logistics coordination.
Demonstrated ability to negotiate effectively with third-party suppliers (e.g., couriers).
Ability to quickly learn the intricacies of SaaS/OMS platforms and translate technical features into user-friendly instructions.
Strong interpersonal skills with a professional telephone manner and excellent written English.
Exceptional accuracy in data entry and documentation management.
A self-starter who can manage multiple accounts and priorities simultaneously without compromising on quality. Comfortable handling customer queries and resolving issues independently

Why Join Moov Parcel?

This is an exciting time to join a business with a clear roadmap for exponential growth. At Moov Parcel, you will be working with award-winning technology and a team dedicated to disrupting the traditional shipping landscape.

As a Customer Success Administrator, you’ll play a central role in managing the full customer lifecycle, from onboarding through to ongoing support and account management giving you real ownership and visibility of your impact.

Working in a collaborative, fully office-based environment, you’ll build strong relationships across the business, develop a broad skill set, and grow alongside a company that’s scaling quickly

Pay: £26,000.00-£28,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success administrator jobs in somercotes, dby

Customer Success Administrator

Site Administrator

Contract Administrator- Fix term

Key Account Administrator

Sales Administrator - Abarth Fiat

Technical Administrator

Commercial Administrator

Test Center Administrator (Sheffield)

Sales Administrator

Administrator

Compliance Administrator

POD Administrator

Sales Administrator

Compliance Administrator

Salesforce Implementation Specialist

Technical Administrator

Lead Salesforce Implementation Specialist

Property Administrator

Surveying Administrator

Stock & Replenishment Administrator

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