It support specialist Work, Jobs in Somercotes, Dby (with Salaries)

Customer Support Specialist – IT & Technical Support
TEK SHOP —Wollaton West
- £28,000 - £32,000 a year
- Weekend availability
- Customer service
- Windows
- Microsoft Office
- Employee discount
Quick apply
IT Technician – Technical Support
Crawford and Co Surveyors —Nottingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows
- Free parking
Quick apply
2d
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
12d
IT and Facility Support Specialist
Greentube —Nottingham
- £26,000 - £33,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
2d
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Supervising experience
- IT
IT Support Engineer
Computacenter —Derby
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Desktop Support Specialist
Fragomen —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Customer Support Specialist (SaaS)
edays —Nottingham
- £24,420 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- SQL
- APIs
- Free parking
- Annual leave
Quick apply
IT Security Specialist
Paul Smith —Nottingham
- Hybrid work
- IT
- Annual leave
- Employee discount
8d
Microsoft Support Engineer
Pax8 Global —Derby
- Up to £28 an hour
- Full-time
- Microsoft Outlook
- Communication skills
IT Support Apprentice
QA Apprenticeships —Nottingham
- £17,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Cluster IT Technician
INOVA Multi Academy Trust —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- School
- Free parking
- Health & wellbeing programme
Quick apply
3d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
3d
Support Analyst
Nottingham Trent University —Nottingham
- £28,608 - £32,089 a year
- Full-time
- Hybrid work
- Customer service
- University
- In-person
- Annual leave
- Employee discount
12d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
3d
IT TECHNICIAN
Commercial IT Recycling LTD —Nottingham
- £12.71 - £13.50 an hour
- Part-time
- Schematics
- Maintenance
- Microsoft Office
- Free parking
Quick apply
3d
Sales Support Specialist - IT Managed Services
Everything Tech Group —Derby
- £25,000 - £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
Quick apply
Application Support Analyst
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £28,392 - £31,157 a year
- Full-time
- Communication skills
3d
IT Coordinator
Retail Trust —Derby
- £33,000 - £36,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Customer service
Quick apply
3d

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Customer Support Specialist – IT & Technical Support

TEK SHOP
Wollaton West

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Casual dress
Discounted or free food
Employee discount

Qualifications

Customer service
Magento
Windows
Technical support
Microsoft Office
Computer hardware
Remote access software
IT support
TeamViewer
Mac OS
IT
Linux
Communication skills

Full job description

We are looking for a confident, technically capable, and customer-focused Customer Support Specialist to join our team.

This is not a general customer service role. The successful candidate will be the main point of contact for our customers and will be responsible for both customer service and technical support. A strong understanding of IT, especially Windows devices, Chrome OS, laptops and desktop computers, is essential.

Our business sells refurbished laptops, desktops and other IT equipment online. The purpose of this role is to provide excellent customer support, resolve customer issues efficiently, and reduce unnecessary returns by helping customers troubleshoot and fix technical problems.

The right person will be calm under pressure, technically confident, able to explain IT issues clearly, and comfortable dealing with customers by phone, email and online marketplace messaging platforms.

What the role involves

Your main responsibilities will include:

responding to customer enquiries by phone, email and marketplace messaging platforms;
acting as the main point of contact for customer service and technical support;
handling routine customer service matters, including order updates, cancellations, invoices, and general product queries;
supporting customers with technical issues relating to laptops, desktops, Windows and Chrome OS devices;
diagnosing customer-reported problems and identifying practical solutions;
using remote desktop software, including TeamViewer, to access customer machines and carry out real-time troubleshooting where required;
explaining technical solutions clearly and simply so that customers can understand and follow the advice given;
helping to resolve issues without unnecessary returns where possible;
working with the wider technical and warehouse teams where further investigation is needed;
keeping accurate notes of customer communications, technical issues, and actions taken;
maintaining strong customer satisfaction ratings through calm, professional and helpful communication.

As we do not operate customer-facing premises, in-person customer contact is uncommon. However, occasional customer interaction may be required where customers collect purchases from the business premises.

This role would suit someone who

has strong practical IT knowledge and enjoys solving technical problems;
is confident supporting customers with laptops, desktops and operating system issues;
can explain technical matters in a clear and simple way;
stays calm and focused when dealing with frustrated or confused customers;
understands the importance of protecting customer satisfaction while also protecting the business from unnecessary returns;
can work independently and use their own technical judgement;
is organised and able to keep clear records of customer issues and outcomes;
is willing to work as part of a team and ask for support when needed;
takes ownership of customer issues and follows them through properly.

Essential requirements

To be considered for this role, you must have:

strong IT knowledge, particularly in relation to Windows and Chrome OS;
up-to-date knowledge of IT hardware, especially laptops and desktop computers;
previous customer service experience;
confidence in diagnosing and resolving common technical issues;
ability to explain IT solutions clearly to non-technical customers;
experience or confidence using remote support tools, or willingness to use them as part of the role;
excellent written and verbal communication skills;
ability to commute daily to NG8, Nottingham;
availability to work Monday to Friday, 40 hours per week;

Desirable but not essential

It would be helpful if you have:

experience in first-line IT support, technical support, helpdesk support, or a similar role;
experience using TeamViewer or other remote desktop software;
experience with online marketplaces such as eBay, Amazon, OnBuy, Mirakl or Magento;
knowledge of Linux and macOS;
experience using ClickUp, Gmail, Microsoft Office or Microsoft Teams;
experience supporting customers with refurbished electronics or computer hardware.

Tools and systems used

The role may involve using:

ClickUp;
TeamViewer;
Gmail;
Microsoft Office;
Microsoft Teams;
online marketplace messaging platforms.

Training will be provided on our internal systems and processes, but strong existing IT knowledge is required for this role.

Important note before applying

This role requires both customer service ability and strong technical IT knowledge.

Please only apply if you are confident helping customers with laptop, desktop, and operating system issues, including Windows and Chrome OS, and if you are comfortable troubleshooting problems through written communication, phone support and remote desktop software.

We are looking for someone who can take ownership of technical customer issues, explain solutions clearly, and help resolve problems without unnecessary returns where possible.

Salary and schedule

Salary: £28,000–£32,000 per year, depending on experience and suitability
Schedule: Monday to Friday, 40 hours per week
Weekend availability: Occasional weekend availability may be required
Work location: In person, NG8, Nottingham

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
Discounted or free food
Employee discount

Ability to commute/relocate:

Wollaton West NG8 4GY: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

it support specialist jobs in somercotes, dby

Customer Support Specialist – IT & Technical Support

IT Technician – Technical Support

1st/2nd Line IT Support Analyst

IT and Facility Support Specialist

IT Support Manager

IT Support Engineer

IT Support Technician

Desktop Support Specialist

Customer Support Specialist (SaaS)

IT Security Specialist

Microsoft Support Engineer

IT Support Apprentice

Cluster IT Technician

Desktop Support Analyst - Derby

Support Analyst

Desktop Support Analyst

IT TECHNICIAN

Sales Support Specialist - IT Managed Services

Application Support Analyst

IT Coordinator

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