Technical support Work, Jobs in Somercotes, Dby (with Salaries)

IT Field Service Technician
Ingersoll Rand —Alfreton
- Microsoft Office
- IT
- Employee assistance programme
1d
Application Support Analyst
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £28,392 - £31,157 a year
- Full-time
- Communication skills
6d
Customer Support Agent
Exel Technology Group Ltd —Mansfield
- From £26,505 a year
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
IT Support Engineer
Chattertons Solicitors —Newark-on-Trent
- Full-time
- Azure
- English
- No degree
Quick apply
6d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
JUNIOR IT SUPPORT TECHNICIAN
BULKHEAD —Derby
- £24,000 - £28,000 a year
- Full-time
- Windows
- Driving
- Linux
Customer Support Specialist – IT & Technical Support
TEK SHOP —Wollaton West
- £28,000 - £32,000 a year
- Weekend availability
- Customer service
- Windows
- Microsoft Office
- Free parking
Quick apply
Customer Support Specialist
TMS (Analysis) Ltd —Nottingham
- From £29,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
Quick apply
3d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
13d
Project Implementation and Training Officer
Derbyshire Support Facilities Services —Sutton-In-Ashfield
- £32,502 - £38,883 a year
- Full-time
- Hybrid work
- Travel
3d
Application Support Technician
University of Nottingham —Nottingham
- £29,740 - £36,446 a year
- Part-time
- Customer service
- IT
1d
Technical Operations Support
Culina Group —Worksop
- Up to £28,318 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Support & Infrastructure Engineer
Leger Shearings Group —Rotherham
- £35,000 - £40,000 a year
- Full-time
- Azure
- Free parking
- Annual leave
Associate IT Support Technician
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Project & Connectivity Support Technician
Blueprint Gaming Ltd —Newark-on-Trent
- Full-time
- Microsoft Excel
- Driving
- Computer networking
- Health & wellbeing programme
- Life insurance
Quick apply
2d
First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
13d
Technical Operations Support
Great Bear —Worksop
- Up to £28,318 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
IT Analyst / Support Engineer (L1 / L2)
Precision Proco —Sheffield
- £27,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Sick pay
Quick apply

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IT Field Service Technician

Ingersoll Rand -
Alfreton

Apply Now

Job details

1 day ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Car scheme

Qualifications

Microsoft Office
LDAP
ServiceNow
IT
Active Directory

Full job description

Job Title

IT Field Service Technician

Location

Alfreton (office based) with remote support expected for the user base around the other UK and Ireland facilities.

About Us

Ingersoll Rand is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Ingersoll Rand to provide differentiated product and service offerings for its customers' specific uses.

Responsibilities

You will look after software & hardware troubleshooting, ticket coordinating/ ticket triaging & ticket assignment, walk ups & basic active directory management.
You will work in a predominantly Windows based environment.
Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
Support all compliance requirements the site has with various vendors.
Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
Escalation of incidents and tickets to line manager 3rd line support where necessary
Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
Basic network competency to be able to check connectivity, routing, assist with troubleshooting etc.
Ability rack and stack networking equipment and servers in as well as work with the relevant towers under guidance when troubleshooting and working on upgrades.
Able to patch devices and ports where required.
Complete workload activities in line with the businesses Service Level Agreements.
Complete all training requirements as specified within the organisation.
Retire and dispose of hardware in line with company policy.
Must be comfortable working on t heir own with excellent problem solving skills.

Basic Qualifications

Experience with MS Office (O365 and previous)
Experience using Active Directory.
Experience using ServiceNow.
Knowledge of PXE Boot/imaging and windows desktop deployments.
Printer configuration (LDAP, IP addressing, etc)
Basic server side tasks (file shares, print management)
Mobile Phone management

Travel & Work Arrangements/Requirements

Fully site based

Key Competencies

Excellent communication at all levels, both written and verbal.
Self-motivated, driven and able to work with minimum guidance.
Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.

What we Offer

25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
7% Employer Pension Contribution
Westfield Health Medial Cash Plan Cover
Death in Service Benefit of 4 x salary
Cycle scheme (After probation period)
Electric Car Scheme (After 1 year employment)
10% of salary in shares after 1 year of employment
Costco Gold Company member, allowing employees to join.
Employee Assistance Program
Enhanced Maternity & Paternity Policies

Apply Now

Refine Your Search

technical support jobs in somercotes, dby

IT Field Service Technician

Application Support Analyst

Customer Support Agent

IT Support Engineer

IT Support Technician

JUNIOR IT SUPPORT TECHNICIAN

Customer Support Specialist – IT & Technical Support

Customer Support Specialist

1st-2nd Line IT Support Engineer

Project Implementation and Training Officer

Application Support Technician

Technical Operations Support

IT Operations Support Analyst

IT Support & Infrastructure Engineer

Associate IT Support Technician

Project & Connectivity Support Technician

First Line Analyst 3

Technical Operations Support

IT Service Desk Engineer Apprentice

IT Analyst / Support Engineer (L1 / L2)

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