The role of a Facilities Night Supervisor is to lead and supervise the performance of the Out of hours facilities technician team which carry out diverse maintenance and repair tasks in both the residential or commercial areas across the business, covering minor plumbing (leaks/toilets/isolation), electrical (bulbs/smoke/alarms/fuses/isolation) carpentry (shelves/doors/cabinets), painting (preparation/decorating) and general upkeep works including gardening or appliance installation. The role requires strong practical skills with an experienced broad skillset. This role is expected to be an on the tools role contributing practically to the tasks of the facilities department.
This role is also to provide co-ordination of immediate response out of hours across the resort, identifying issues, mitigating risk and implementing the escalation plan when required.
This role will be the lead point of contact for out of hours contractors working on resort.
This role working closely with the Facilities assistant managers will and Facilities managers to carry out planned strategic maintenance across resort.
Maintenance & Repairs examples
- Fixing dripping taps, unblocking sinks and isolations.
- Fixing/replacing toilets, toilet cisterns and clearing drains
- Replacing light fixtures, replacement of bulbs, fuses and the isolation of services
- Hanging pictures/mirrors and location of case goods, preparing/replacement of door handles and ironmongery, installing shelves, curtain rails assembling furniture and basic cabinet works.
- Painting/decorating and mastic works to minor areas, preparation and making good to walls including filling, sanding and decoration.
- Groundskeeping including basic gardening, gutter clearance, external cleaning and changeable weather preparations
- Movement/replacement of furniture and case goods.
Safety & Compliance
- Ensure all tasks are carried out ensuring H&S requirements are meet, including but not limited to use of PPE, ensuring machinery is handled appropriately and manual handing requirements are adhered to
- Risk assessments are reviewed and adhered to
- Regular safety inspections are carried out
- Support incident response when required.
- Appropriate cordon areas are put in place.
Operational Support
- Support operational teams with repair needs for day to day tasks in residential/commercial areas and events, entertainment and seasonal attractions as required.
- Ensure tools, materials and parts are available and stock levels maintained.
- Ensure all items used adhere to Brand Specifications
- Work collaboratively with the wider facilities and projects team.
- Ensure minimal disruption to guests and operations when completing works.
- Undertake any reasonable duties as directed by the Butlins leadership team.
Guest & Team Experience
- Work in a professional and guest-focused manner when operating in public areas.
- Provide advice and support to resort departments.
- Maintain high standards of housekeeping in all work areas.
- NVQ L2 or equivalent experience in plumbing
- NVQ L2 or equivalent experience in painting and decorating
- NVQ L2 or equivalent experience in carpentry
- Demonstratable experience of leading teams.
Knowledge or awareness of
- Strong fault-finding and problem-solving skills.
- Ability to work independently and prioritise workload.
- Good communication and teamwork skills.
- Flexible approach to working hours and operational demands.
- Understand and interpret technical drawings/instructions/process
- Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc
- Experience of permit to work process and contractor management
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
