Payment support advisor Work, Jobs in Somerton, Oxf (with Salaries)

Collections Advisor
Valda Energy —Bicester
- Up to £27,000 a year
- Analysis skills
- Conflict management
- Communication skills
- Annual leave
- Employee assistance programme
13d
Payment Support Advisor
Amplius —Milton Keynes
- £19,033.82 - £34,498.80 a year
- Part-time
- Hybrid work
- Organisational skills
12d
Senior Customer Service Advisor
Barclays —Witney
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- Banking
Client Onboarding Executive
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
Dispenser
Boots —Milton Keynes
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Talent Acquisition Partner
Oxford University Press —Oxford
- Hybrid work
- Continuous improvement
- Organisational skills
- Employee discount
Omnichannel Sales Advisor 10 hours contact
Decathlon UK —Milton Keynes
- Weekend availability
- Customer service
- Communication skills
- Employee discount
8d
Client Care Advisor
Vets for Pets —Northampton
- Weekend availability
- Customer service
- Computer literacy
- Computer skills
- Employee discount
11d
Service Advisor
Lookers —Buckingham
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Adult Trainee Jointer
SSE —Oxford
- £30,684 - £55,000 a year
- Overtime
- Customer service
- Maintenance
- Travel
- Annual leave
- Employee discount
5d
Cycling Omnichannel Sales Advisor 30 Hours
Decathlon UK —Milton Keynes
- Weekend availability
- Customer service
- Communication skills
- Employee discount
8d
Service Advisor Front Office
M D AUTO CARE LTD —Aylesbury
- Full-time
- Continuous improvement
- Organisational skills
- Front desk
Quick apply
Full-Time or Part-Time Skiing and Snowboarding Sport Advisor
Decathlon UK —Oxford
- Part-time
- Customer service
- Communication skills
- Employee discount
Receptionist
M D AUTO CARE LTD —Aylesbury
- £26,450 - £27,500 a year
- Full-time
- CRM software
- Organisational skills
- Front desk
Quick apply
Utility Arborist
SSE —Oxford
- £30,684 - £36,666 a year
- Overtime
- Travel
- Employee discount
2d
Commercial Manager
Atlas Workplace Services —Milton Keynes
- Up to £56,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Contracts
Quick apply
11d
Strategy Principal
Fortescue —Kidlington
- Business development
- Bachelor's degree
- Business
- Employee assistance programme
Financial Controller
Seloxium Limited —Oxford
- Full-time
- Hybrid work
- ERP systems
- Presentation skills
- Annual leave
Quick apply
Commercial Property Manager
NAA-Jones Lang LaSalle Resources —Northampton
- Full-time
- Sales
- Contracts
- Budgeting
Quick apply

I want to receive the latest job alerts for payment support advisor in somerton, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

payment support advisor jobs near somerton, oxf

Collections Advisor

Valda Energy -
Bicester

Apply Now

Job details

Permanent
Up to £27,000 a year
13 days ago

Benefits

Annual leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Arrears management
Analysis skills
Conflict management
Customer support
Customer interaction
Communication skills

Full job description

The Energy Revolution

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team

We are looking for a Collections Advisor to join our team. In this role, you'll support customers through empathetic, solution-focused conversations, helping them find affordable and sustainable payment arrangements while delivering positive outcomes for both the customer and the business.

Working as part of our collaborative, office-based team, you'll manage customer enquiries across multiple channels, take ownership of cases, and contribute to delivering excellent customer service. If you have experience in collections, recoveries, or customer service and enjoy helping people, we'd love to hear from you.

Your day to day responsibilities will involve but not be limited to the following:

Manage customer arrears, taking ownership of cases and resolving enquiries across phone, email, and other communication channels
Build positive relationships with customers by understanding their circumstances and agreeing affordable, sustainable payment solutions that balance customer needs with business objectives
Handle difficult conversations with empathy, resilience, and professionalism, using effective negotiation, influencing, and conflict resolution skills
Apply your knowledge of commercial utilities recovery and disconnection processes, working with customers and debt recovery partners and completing regulated Smart Energy Code activities, including remote disconnections and reconnections (following successful Enhanced Security Screening)
Investigate customer queries by carrying out desktop research, verifying customer details, and resolving liability and usage enquiries
Maintain accurate customer records, ensuring all interactions and account information are recorded and kept up to date
Work collaboratively with colleagues and management to deliver best practice customer communications, contribute to our One Team culture, and support continuous service improvements
Keep up to date with company policies, processes, and industry requirements to deliver compliant, customer-focused solutions and consistently achieve performance targets

Perks that Power Your Journey ️

Annual Salary up to £27k
Company annual bonus scheme
25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
Private Medical Insurance with Vitality Health
Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
Life Insurance policy, providing coverage at four times your salary
Employee Assistance Programme offering confidential support and guidance
Enjoy an array of complimentary snacks, drinks, and lunch options in our office
Salary sacrifice pension scheme where we will match contributions up to 5%
In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

The Spark we're Looking For

Prior experience in a collections role, with the ability to manage customer arrears and negotiate positive outcomes
Confidence working within a regulated environment, with a strong appreciation of compliance and industry standards
Excellent customer service and communication skills, including the ability to handle difficult conversations with empathy and professionalism
Strong analytical, problem-solving, and decision-making skills, with the ability to investigate issues and identify the right solution
Confidence using IT systems and managing multiple tasks in a fast-paced environment
A proactive, collaborative approach and a commitment to delivering positive outcomes for customers and the business
CICM qualification (desirable)
The right to work in the UK and the ability to successfully complete Enhanced Security Screening

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [email protected].

Apply Now

Refine Your Search

payment support advisor jobs in somerton, oxf

Collections Advisor