Service delivery manager Work, Jobs in South Harrow Station (with Salaries)

Service Delivery Manager
ABM UK —Harlington
- Full-time
- Computer literacy
- Team management
- Communication skills
- Employee discount
Quick apply
1h
Service Delivery Manager
Ekco —London
- Hybrid work
- Management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Collection/Delivery Driver
Nella Cutlery Services —Camden Town
- From £42,900 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
Service Delivery Coordinator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
5d
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
Service Delivery Manager
Preventr Services Group —London
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Team management
Quick apply
Service Delivery Manager
ABM —London Heathrow Airport
- Team management
Fleet Manager
Galeta —Hayes
- Up to £37,000 a year
- Full-time
- Customer service
- Bakery
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
Maintenance Service Delivery Manager
Sanctuary Group —Welwyn Garden City
- £43,921 - £46,232 a year
- Full-time
- Team management
- Leadership
- Annual leave
- Employee discount
Quick apply
Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
7d
Senior Delivery Manager
Department for Energy Security & Net Zero —London
- £62,595 - £69,765 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Employee discount
13d
IT Service Delivery Manager
TOM Digital Technologies Ltd —Canary Wharf
- £55,000 - £78,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Annual leave
- Sick pay
Quick apply
2d
Best Start Network Co-ordinator
Harrow Council —Harrow
- £42,414 - £45,357 a year
- Experience working with children
- Organisational skills
- Communication skills
11h
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Warehouse Nights Supervisor
Savona Foodservice —Barking
- From £35,880 a year
- Full-time
- Hospitality
- Team management
- Warehouse experience
- Free parking
- Life insurance
Quick apply
Service Manager
North London Catering Equipment —London
- £38,000 - £50,000 a year
- Full-time
- Customer service
- Administrative experience
- HVAC
- Free parking
Quick apply
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Transport Manager
Golden Tours Limited —Wembley
- £48,000 a year
- Overtime
- Microsoft Word
- Management
- Computer literacy
Quick apply
1d

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service delivery manager jobs near south harrow station

Service Delivery Manager

ABM UK -
Harlington

Quick apply

Job details

Full-time
1 hour ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Operations management
Employee relations case handling
Computer literacy
Team management
Partnership building
Aviation passenger services
Communication skills
Operations leadership experience

Full job description

LOCATION: Heathrow

SHIFT PATTERN: Permanent Nights 10pm-6pm, 4-on-4-off shift pattern

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!

ROLE OVERVIEW AND PURPOSE

As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance 365 days a year.

The Night Shift SDM will be an active member of the team, assisting passengers when required as well as carrying out their management duties

You will act as the operational manager on the ground, taking charge of daily activities, proactively managing any disruptions and ensuring our services exceed client expectations and legislative requirements. Acting as a true brand ambassador for ABM, your mission is to drive a deeply customer-focused culture while building excellent, collaborative relationships with airlines, handlers and airport authorities.

Main Duties & Responsibilities

Operational Management: Take confident control of the daily operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs).
Manage Operational Flow: Oversee the smooth offloading and on-loading of high-volume flights. You will act quickly to ensure journey milestones are accurately tracked on PDAs, keeping the operational teams fully updated on any issues that require escalation.
Relationship Management: Build and sustain highly collaborative partnerships with airlines, ground handlers and Heathrow Airport management to ensure a unified approach to passenger care.
People Management & HR Processes: Actively manage your team through the full HR lifecycle. You are responsible for completing return to work interviews following absences, conducting absence improvement meetings, and carrying out thorough investigations for disciplinary, grievance and health & safety matters.
Operational Control & Quality: Champion a customer-focused culture by taking responsibility for ensuring robust daily handovers and ensuring detailed reports are completed should a service failure occur so the operation continuously improves.

Requirements

Effective Manager: You have proven experience managing teams in a fast-paced operational environment, bringing strong communication and influencing skills, as well as experience managing employees through all HR processes.
Resilient & Robust: You thrive under pressure and see a clear way through uncertainty. You remain incredibly calm in a crisis and confidently take ownership of a diverse team.
Passionate Customer Champion: You possess significant experience handling customer feedback directly, backed by a clear understanding of disability legislation, equality and diversity principles.

Essential Requirements: You must possess basic IT skills for operational reporting. You must be a reliable professional who maintains high standards of personal presentation, punctuality and attendance to ensure your team is always effectively supported.

HEALTH & SAFETY RESPONSIBILITIES

Champion a "safety first" management approach, ensuring all operations are planned and executed safely in accordance with company procedures.
Ensure all staff under your control are properly trained, briefed, and equipped to undertake their duties safely.
Vigilantly monitor the operation for health and safety compliance, ensuring all accidents or near-misses are accurately reported to the Terminal Operations Manager.

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Quick apply

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service delivery manager jobs in south harrow station

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Service Delivery Manager

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Fleet Manager

Maintenance Service Delivery Manager

Service Delivery Manager

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IT Service Delivery Manager

Best Start Network Co-ordinator

Customer Service Host - T2

Warehouse Nights Supervisor

Service Manager

Customer Service Host

Transport Manager

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