Store Manager – Lead the Knoops Experience!
Our Story
At Knoops, we’re experts in crafting the perfect chocolate drink for our customers. Our founder Jens Knoop opened the first store in Rye in 2013. Now we have a growing estate of stores, a production factory and a growing online business.
The Knoops concept is based around our carefully curated percentage menu which offers chocolates to suit every taste and mood. We find joy in helping you to discover your perfect chocolate drink and encourage experimentation with different % chocolates and flavours in a process we call ‘Knoopology’.
This process is simple; choose your chocolate %, milk, and extra flavours like sea salt, orange zest or chilli to be made into a hot chocolate, milkshake or iced chocolate.
The Opportunity
Are you a passionate, results-driven leader ready to take charge of an entire store operation? At Knoops, we pride ourselves on crafting exceptional hot chocolates, coffees, and teas while creating joyful customer experiences. We're looking for an inspiring Store Manager to lead our team, drive operational excellence, and be an ambassador of the Knoops brand.
Key Responsibilities:
- Operational Leadership: Oversee all aspects of store operations, ensuring smooth, efficient, and high-quality service delivery.
- Inspiring Leadership: Recruit, train, and develop a high-performing, motivated, and customer-focused team.
- Sales & Performance Management: Set and achieve sales targets, monitor KPIs, and implement strategies to drive revenue growth.
- Customer Experience: Lead by example, creating memorable interactions and ensuring the team delivers exceptional customer service.
- Quality Control: Uphold Knoops' standards for beverage preparation, cleanliness, and store presentation.
- Financial Accountability: Manage budgets, control costs, and oversee accurate financial reporting.
- Stock Management: Ensure efficient ordering, inventory control, and waste reduction.
- Compliance & Health & Safety: Ensure full compliance with health, safety, and hygiene regulations.
What We’re Looking For:
- Proven Store Management Experience: Experience as a store manager or senior leadership role within the café, hospitality, or retail sector.
- Business Acumen: Strong understanding of sales management, financial reporting, and operational efficiency.
- Leadership Excellence: A motivational leader who can inspire and develop a high-performing team.
- Customer-Centric Mindset: A passion for creating exceptional customer experiences and building brand loyalty.
- Operational Expertise: Skilled in stock management, scheduling, and health & safety compliance.
- Problem-Solver: Confident in handling challenges and making sound decisions to drive success.
Why Knoops?
At Knoops, our culture is built on four key pillars that guide everything we do — for our customers, our community, and our team members. When you join us, you become part of something meaningful, creative, and rewarding:
Craft:
We are passionate about craftsmanship, and this extends beyond the drinks we serve. At Knoops, you'll have the chance to craft your own journey by developing new skills, refining your expertise, and exploring creative opportunities.
Ritual:
We believe in the power of rituals — the little moments that create lasting joy. As a Knoops barista, you’ll be a part of these shared experiences, creating meaningful interactions that bring people together over expertly crafted drinks.
Exploration:
We are curious, adventurous, and always striving to improve. Knoops is a place where new ideas are welcomed, achievements are celebrated, and growth is continuous. Together, we’re on a journey to explore new possibilities and celebrate the rewards that come from discovery.
Community:
Our community is at the heart of everything we do. Knoops is a space for collaboration and inclusion, where everyone feels valued, supported, and encouraged to bring their authentic selves to the table. We thrive on working together to create something truly special.
Be Part of it – Join the Team
At Knoops, everyone has a place to shine. Since we first started crafting our signature chocolate-based drinks, we've encouraged our team to bring their authentic selves to work — to be bold, creative, and unapologetically original.
Because it’s not just what you do at Knoops; it’s how you do it. Your originality, passion, and individuality are what make our cafés vibrant and welcoming spaces for our customers.
You’ll work alongside a diverse group of colleagues who all bring their own spark to the team. Together, we create joyful experiences, one expertly crafted drink at a time.
At Knoops, ambition is celebrated. Whether you're a barista just starting out or a seasoned hospitality professional, you'll be respected, supported, and encouraged to explore new ways to grow. From flexible working arrangements to opportunities for training and development, we’re here to help you on your journey.
So, if you're ready to embrace originality, be part of a passionate community, and craft something truly special every day — we want to hear from you. Join us at Knoops, where being yourself is always the best ingredient.
Our Shared Vision
At Knoops, we believe that diversity makes us stronger. Our customers come from all walks of life, and we value having a team that reflects this diversity. We celebrate the unique qualities that each team member brings and are committed to creating an inclusive environment where everyone can thrive.
We welcome applications from all backgrounds, regardless of age, ethnicity, gender, ability, religion, or sexual orientation. We are particularly keen to hear from candidates from underrepresented groups in our industry, including women, people with disabilities, ethnic minorities, and members of the LGBTQ+ community.
If you require any adjustments during the recruitment process, have a disability or condition that may affect your performance, or have other specific needs, please let us know—we’re here to support you every step of the way.
Joining Knoops means being part of a brand that values originality and craftsmanship while encouraging you to explore your potential and be a vital part of a supportive and dynamic community. Help in ‘Creating a Space for Exploration and Joy!’
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
- Employee discount
- Store discount
Experience:
- Retail Store Manager: 2 years (preferred)
Work Location: In person
