Hotel management Work, Jobs in South Shields (with Salaries)

Flights Admin Assistant
Hays Travel —Sunderland
- Microsoft Powerpoint
- Sales
- Customer service
- Employee discount
Cruise Development Executive
Hays Travel —Sunderland
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
3h
Commercial Laundry Manager
Ellesmere Linen Hire Ltd —Sunderland
- From £38,000 a year
- Full-time
- Hospitality
- Customer service
- Maintenance
Quick apply
1d
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Assistant Manager
Flaming Grill —Sunderland
- £31,000 - £34,750 a year
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
7d
Restaurant Manager
The Village Cafe —Sunderland
- £29,000 - £35,000 a year
- Weekend availability
- Serving
- Hospitality
- Management
- Store discount
- Health & wellbeing programme
Quick apply
6d
Team Leader
Flaming Grill —South Shields
- Up to £13 an hour
- Full-time
- Employee assistance programme
- Employee discount
7d
Cruise Commercial Assistant Manager
Hays Travel —Sunderland
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
9d
Team Leader
Greene King Pubs —Tynemouth
- Up to £13 an hour
- Part-time
- Employee assistance programme
- Employee discount
Coffee Shop/Barista Assistant
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) —Cramlington
- £25,272 a year
- Full-time
- Hotel
- IT
14d
Sales Office Coordinator
DoubleTree by Hilton Newcastle Airport —Newcastle upon Tyne
- Full-time
- Hotel
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
Reception Team Member - Part Time
Travelodge —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
9d
Vista Aftersales Advisor
Hays Travel —Sunderland
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Digital Content Executive
Hays Travel —Sunderland
- Organisational skills
- AI
- Communication skills
- Employee discount
Hotel Receptionist
NOVOTEL —Newcastle upon Tyne
- Full-time
- Sales
- English
- Hotel
Quick apply
Hotel Receptionist
Dakota Hotels —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Hospitality
- Bar
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
7d
Deputy Store Manager
Starbucks —Benton
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Night Reception Team Member - Part Time
Travelodge —Newcastle upon Tyne
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
14d
Venue Host
Jalou Newcastle —Newcastle upon Tyne
- Part-time
- Hospitality
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
Cluster Reservations, Meetings & Events Co-ordinator
Cairn Group —Newcastle upon Tyne
- Full-time
- CRM software
- Hospitality
- Hotel
- Free parking
- Employee assistance programme
Quick apply

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Flights Admin Assistant

Hays Travel -
Sunderland

Apply Now

Job details

Benefits

Employee discount

Qualifications

Microsoft Powerpoint
Sales
Customer service
Organisational skills
Contracts
Communication skills
Time management

Full job description

Overview

This role is based within the Hays Travel Flights Department and focused around providing a professional and expert service to the group for any scheduled flight query.

Role Summary

In this role you will be part of a successful and friendly team who will assist with the

day to day operations for schedule flights, working with the agents you will ensure all queries are actioned efficiently and effectively within a GDS system.

Main Responsibilities

Handling agent queries with regards to airline bookings via calls and emails
Action all aspects of amendments when requested accurately
Excellent airline product knowledge
Knowledge of airline different fare offerings and fare rules
Accurately calculate refunds and cancellation charges
Issuing airline documents in accordance with the terms and conditions, sourcing correct ticket endorsement and tour codes.
Manage GDS queues
Knowledge of issuing tickets for airline group bookings via the GDS, airline portal or email directly to airline.
Effectively communicate schedule changes to our customers
Liaising with our agents to source an alternative flight if applicable
Ensure our customers have a ‘one stop’ solution to their enquiry
The ability to read and understand the airlines contracts and terms and conditions
The ability to read the history within a flight itinerary booking
Dealing directly with the airlines if a problem arises to achieve a preferred outcome
Provide exceptional customer service at all times
Ensure the Customer Excellence process and procedures are followed

Qualifications & Experience

Customer service experience
Previous experience of working on Galileo GDS
Experience of working with airline contracts and fare rules
Deliver exceptional customer service to all people
To be able to communicate professionally to people on all levels in the business via email and calls.
Ensure the aspects of the Customer Excellence programme is completed in line with company expectations.
Excellent organisational skills
Ability to use Word, Excel, & PowerPoint programmes to an advanced level
Highly motivated, confident and committed
Problem solving skills with a can do attitude
Attention to detail and high levels of accuracy
Strong administration skills with excellent time management skills
Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
Ability to work effectively with people from diverse backgrounds
Excellent verbal and written communication skills
Ability to liaise with staff at all levels
Effective motivational skills and the ability to remain positive and professional at all times
Commitment to contribute to the growth of the business and the development of the team.
Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard

Desirable

Worked within a Travel Sales environment
Previous experience of working in a fast-paced environment
Knowledge of selling systems
Has worked within teams based at various locations
Be flexible around the needs of the business

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

hotel management jobs in south shields

Flights Admin Assistant

Cruise Development Executive

Commercial Laundry Manager

Customer Relations Clerk

Assistant Manager

Restaurant Manager

Team Leader

Cruise Commercial Assistant Manager

Team Leader

Coffee Shop/Barista Assistant

Sales Office Coordinator

Reception Team Member - Part Time

Vista Aftersales Advisor

Digital Content Executive

Hotel Receptionist

Hotel Receptionist

Deputy Store Manager

Night Reception Team Member - Part Time

Venue Host

Cluster Reservations, Meetings & Events Co-ordinator

I want to receive the latest job alerts for hotel management in south shields

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