Customer service manager Work, Jobs in South West Region (with Salaries)

Customer Communications Manager
South West Water —Exeter
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Operations & Executive Manager
Tide and Trove —Exeter
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- CRM software
- Google Suite
- Employee discount
- Flexible schedule
Quick apply
Customer Care Manager
Kier Group —Exeter
- £21,158 a year
- Part-time
- Continuous improvement
- Flexible schedule
11d
Business Development Manager (BDM) - Exeter- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Exeter
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Customer Service Representative (Account Manager)
The Pollard Group —Exeter
- Full-time
- Hybrid work
- CRM software
Quick apply
Outbound Logistics Manager
Wilton Bradley Ltd —Newton Abbot
- £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
Customer Obsessed Experienced General Manager
WJT Hospitality —Bradford-on-Tone
- £32,700 - £42,000 a year
- Full-time
- Customer service
- Cooking
- In-person
- Free parking
Quick apply
7d
OUTBOUND LOGISTICS MANAGER(DIRECT-TO-CONSUMER)
Wilton Bradley —Newton Abbot
- £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Free parking
- Sick pay
Store Manager
Mountain Warehouse —Exeter
- Full-time
- Customer service
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Unity5 —Exeter
- From £30,000 a year
- Communication skills
AREA MANAGER
Domino's —Torquay
- £33,000 - £36,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Flexitime
- Work from home
Operations Manager, AMZL
Amazon UK Services Ltd. —Exeter
- Full-time
- English
- Master's degree
- Bachelor's degree
Luxury Showroom Manager
Quorn Stone —Exeter
- £33,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid training
- Employee assistance programme
Facilities Manager
Retirement Villages Group —Abbotskerswell
- Full-time
- Leadership
- School
Quick apply
Account Manager
Safetykleen —Exeter
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Store Manager - Forecourt - 40 Hours
Bestway Group —Exeter
- Full-time
- Retail management
- Communication skills
Quick apply
Front of House Manager- Independant Restaurant & Brewery
Beer Factory and Kitchen @Hanlons Brewery —Exeter
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Inventory control
- Sales
- Free parking
- Store discount
Quick apply
Business Manager
Vertu Motors —Exeter
- £35,000 - £55,000 a year
- Full-time
- Customer service
- Communication skills
- Negotiation
Quick apply
5d
Event Manager
Ocean —Exmouth
- £30,000 - £35,000 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Chief Executive Officer
English Riviera BID Company Ltd —Torquay
- £55,000 - £70,000 a year
- Full-time
- Business development
- Recruiting
- Contracts
- Annual leave
Quick apply

I want to receive the latest job alerts for customer service manager in south west region

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Communications Manager

South West Water -
Exeter

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Regulatory reporting
Media and communications experience
Communication skills

Full job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Customer Communications Manager

At South West Water, we’re committed to keeping our customers informed, supported, and confident in the services we deliver every day. We’re looking for an experienced and driven Customer Communications Manager based out either Bristol HQ or Exeter HQ to lead the way in shaping how we connect with our customers when it matters most.

This role supports communications across our wider group brands, including Pennon, Bristol Water, SES Water and Bournemouth Water.

About the Role

As Customer Communications Manager, you’ll be responsible for leading the development and delivery of clear, timely, and effective communications across all customer channels. From everyday service updates to critical incident response, you’ll ensure our messaging is consistent, accessible, and aligned with regulatory standards and our brand values.

You’ll work closely with colleagues across communications, operations, customer service, and external partners, while also line managing.

This is a high-impact role where your work will directly influence customer experience, trust and satisfaction.

Key Responsibilities

Develop and deliver a customer communications strategy aligned with business goals
Oversee tone, clarity, accuracy, and compliance of all customer communications
Lead communications during incidents and provide real-time multi-channel updates
Support incident management, including standby responsibilities
Deliver engagement campaigns and collaborate with internal/external partners
Monitor performance and use insights to improve customer experience
Support vulnerable customers and regulatory reporting (e.g. Ofwat, CCW)
Represent customer communications in cross-functional forums

What We’re Looking For

Strong written and verbal communication skills
Ability to simplify complex information for customers
Excellent planning, prioritisation, and project management skills
Calm decision-making under pressure
Data-driven approach to improving customer outcomes
Experience in customer journeys and multi-channel communications
Budget and line management experience

About you

Approximately 5 years’ relevant experience, either in a similar role or demonstrating transferable skills
Experience working in a regulated environment (ideally water, utilities, or public sector)
Experience engaging vulnerable or hard-to-reach audiences is advantageous

What’s in it for you?

At South West Water, our people are central to our success. You’ll benefit from ongoing training, development, and genuine career progression opportunities within one of the South West’s largest employers. We’re proud to be an Investors in People organisation and a company with a strong commitment to environmental responsibility.

Ready to make a difference? Join us as our Customer Communications Manager and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Customer Communications Manager, you'll enjoy:

Competitive Salary – Based on experience and skills
Annual Bonus Scheme – Recognising company performance
Pension Scheme – Helping you plan for your future
Healthcare Benefits – Access to employee assistance programs
Employee Discounts – On various products and services
Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 11th September 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

customer service manager jobs in south west region

Customer Communications Manager

Operations & Executive Manager

Customer Care Manager

Business Development Manager (BDM) - Exeter- Circa 41k Basic - 53k OTE Uncapped

Customer Service Representative (Account Manager)

Outbound Logistics Manager

Customer Obsessed Experienced General Manager

OUTBOUND LOGISTICS MANAGER(DIRECT-TO-CONSUMER)

Store Manager

Customer Success Manager

AREA MANAGER

Operations Manager, AMZL

Luxury Showroom Manager

Facilities Manager

Account Manager

Store Manager - Forecourt - 40 Hours

Front of House Manager- Independant Restaurant & Brewery

Business Manager

Event Manager

Chief Executive Officer

I want to receive the latest job alerts for customer service manager in south west region

Explore jobs in more locations

Customer Communications Manager

About the Role

Key Responsibilities

What We’re Looking For

What’s in it for you?

Jobseeker tools

Employer Tools

Browse

Stay Connected