Director Work, Jobs in Southall, Eng (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Director of UK Resilience
British Red Cross —London
- £95,000 - £105,000 a year
- In-person
- Annual leave
- Flexitime
11d
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Operations Director
Waran’s Fine Art —London
- £70,000 - £100,000 a year
- Full-time
- In-person
Quick apply
7d
Creative Director
Ragged Edge —London
- From £90,000 a year
- Hybrid work
- Life insurance
12d
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Executive Director of People and Culture
NSPCC —London
- £120,000 - £130,000 a year
6d
Head of Operations
GPP —Redhill
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Free parking
Quick apply
Managing Director - AI Trainer - Freelance - 8-20 hrs/week - Remote
10x Team —London
- £106 - £180 an hour
- Remote
- Management
- AI
- Leadership
Quick apply
Director of Student Experience
LSEC —London
- £64,901 - £77,465 a year
- Full-time
- University
- Annual leave
- Employee assistance programme
17h
Director of People and Culture
City of Westminster Council —Westminster
- £119,637 - £164,244 a year
6d
Head of Customer Strategy and Transformation Delivery
Bupa —London
- £110,000 a year
- Full-time
- No degree
- Communication skills
- Gym membership
- Life insurance
Quick apply
6d
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
5d
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
1d
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Head of Technology, Data and Transformation
RHP —Teddington
- £104,344 a year
- Full-time
- Annual leave
12d
Regional Director - East
Glendale Countryside Ltd —London
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Annual leave
11d
Head of Communications
Marie Curie —London
- £58,500 - £65,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
6d
Group Business Director
Haymarket Media Group —London
- £85,000 - £95,000 a year
- Hybrid work
- Sales
- Business development
- Leadership
- Flexible schedule
6d
Innovation Director - AI Trainer - Freelance - 8-20 hrs/week - Remote
10x Team —London
- £100 - £179 an hour
- Remote
- IT
- AI
Quick apply

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

director jobs in southall, eng

Head Of Customer Experience

Director of UK Resilience

Director of Key Accounts

Operations Director

Creative Director

Head of Retail for the South (UK)

Executive Director of People and Culture

Head of Operations

Managing Director - AI Trainer - Freelance - 8-20 hrs/week - Remote

Director of Student Experience

Director of People and Culture

Head of Customer Strategy and Transformation Delivery

Commercial Director

Head of Learning & Development

Director of Customer Operations and Engagement, EMEA

Head of Technology, Data and Transformation

Regional Director - East

Head of Communications

Group Business Director

Innovation Director - AI Trainer - Freelance - 8-20 hrs/week - Remote

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