client advisor Work, Jobs in southam, war (with Salaries)

Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
10d
Insurance Advisor
Howden Group Holdings —Northampton
- Full-time
- Hybrid work
- Employee discount
Mortgage Advisor
The Mortgage Experts —Leamington Spa
- £60,000 - £100,000 a year
- Remote
Event Sales Advisor (Fixed Term Maternity Cover)
The Warwickshire Golf and Country Club —Warwick
- £13,879.32 a year
- Weekend availability
- Sales
- Communication skills
- Free parking
- Employee assistance programme
Mortgage Broker - Partner Advisor
The Mortgage Experts —Coventry
- £60,000 - £100,000 a year
- Remote
- Marketing
Careers Advisor
Solihull College and University Centre —Solihull
- Up to £36,562 a year
- Free parking
5d
Funeral Advisor
Central Coop —Crick
- £13.43 an hour
- Administrative experience
- Travel
- Communication skills
- Paid training
- Annual leave
Client Experience Advisor
The Watches of Switzerland Group —Leicester
- IT
- In-person
- Communication skills
- Employee assistance programme
Client Care Advisor
Vets for Pets —Nuneaton
- Part-time
- Computer literacy
- Employee discount
3d
Sales Progressor
Sheldon Bosley Knight —Leamington Spa
- Up to £28,000 a year
- Full-time
- Sales
- Administrative experience
- Typing
- Annual leave
- Employee discount
Quick apply
Client Executive - Defense
Dassault Systèmes —Warwick
- Sales
- Bachelor's degree
- No degree
Director - Crime & Intelligence - Retail & Shopping Centres
Mitie —Northampton
- Full-time
4d
L&D Programme Director
Ashorne Hill Management College —Leamington Spa
- From £47,000 a year
- Full-time
- Presentation skills
- Human resources
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Funeral Advisor
ChelmsfordStarCoop —Crick
- £13.43 an hour
- Administrative experience
- Travel
- Communication skills
- Paid training
- Annual leave
Stocktaker
nGeneration —Northampton
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Cyber Security Consultancy Practice Lead
4C Strategies Ltd —Market Harborough
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Public speaking
- Computer networking
- Free parking
- Work from home
Quick apply
Accountant
Warwick Nub News —Leamington Spa
- £42,000 a year
- Hybrid work
- Flexible schedule
9d
Clinical & Counselling Psychologists (Hybrid - Gaydon)
Health Partners —Gaydon
- £53,000 - £60,000 a year
- Part-time
- Psychology
- In-person
- Annual leave
Account Executive - Northampton (HF1341418)
Flourish —Northampton
- £35,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
12d
Sales Consultant
James and James Fulfilment Ltd. —Northampton
- £40,000 a year
- Full-time
- Sales
- IT
- Free parking
- Sick pay
Quick apply

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Senior Service Desk Advisor

Willow Communications Limited -
Northampton

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
10 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

AI
Communication skills

Full job description

About Willow

Willow Communications, part of Stage Electrics Group, designs, installs and supports entertainment and AV technology for some of the UK’s best-known leisure and hospitality brands. Our software platforms and media player estate run in venues across the country every day.

Willow is an AI-first business. We are investing seriously in AI-led ways of working, and the Service Desk is one of the places that investment matters most.

About the role

This is a senior, hands-on technical role within the Willow Service Desk. The role sits within a flat team structure, and the person we appoint will operate as the senior technical analyst on the desk, leading by capability rather than by hierarchy.

The role holder will act as the senior point of resolution for complex incidents across our software platforms, media player estate, AV hardware and venue networks. They will be the person the wider team escalates to when a problem requires deeper diagnosis or experience.

The Service Desk supports live, revenue-generating entertainment systems in pubs, holiday parks and leisure venues. Downtime in these environments has a direct impact on customer revenue and on the operational reputation of our clients. The role requires the seriousness and professionalism that this context demands.

What you’ll do

Act as the senior point of resolution for complex 1st and 2nd line incidents
Diagnose issues across Windows, remote support tooling, networking, hardware and third-party software
Own incidents end to end, from first contact through to root cause and resolution
Build and improve the runbooks, knowledge base articles and ticket templates that make the whole team faster
Use AI tools (Claude, ChatGPT and others) for triage, drafting customer responses, ticket summarisation, knowledge base development and pattern analysis
Lead the practical adoption of AI tooling across the Service Desk, in line with Willow and Stage Electrics Group strategy
Lead PC and media player build, imaging and configuration to a consistent, documented standard
Communicate clearly and professionally with clients by phone, ticket and email, including during live incidents
Participate in the out-of-hours support rota (with paid uplift) and provide senior technical backup to colleagues during those shifts

What we’re looking for

Strong technical depth across Windows, networking, remote support tooling and hardware diagnostics, with the ability to work through unfamiliar problems methodically.
Practical experience using AI tools as part of your day-to-day work. This is a requirement, not a nice-to-have.
A track record of taking ownership of incidents through to resolution.
Confident written and verbal communication, including handling customer phone calls and writing clear ticket updates under time pressure.
A calm, professional manner when dealing with live incidents that are affecting customer operations.
Evidence of having improved technical practice, documentation or processes in a previous team or role.

What you get

£32,000 – £35,000 per year depending on experience, plus paid out-of-hours rota uplift
Company bonus scheme
Company-paid health care cash plan and Employee Assistance Programme
A paid Giving Back day each year to volunteer in your community
RewardHub discount platform for everyday shopping, electronics and holidays
Company pension and sick pay
20 days holiday plus bank holidays
A real say in how the Service Desk operates and which tools the team uses
Part of the Stage Electrics Group, with colleagues across multiple divisions and the scale to support real career progression

How to apply

Send your CV and below answer to: [email protected]

No covering letter required. Instead, send a short written answer (500 words approx) to this question:

“You take this role and on day one find that the team has no consistent way of writing up resolved tickets, so the same problems get diagnosed from scratch every time they recur, and they are not utilising AI to effectively improve this. Walk us through what you would do to address this in your first month.”

Applications without the above task will not be considered.

Applications close June 11th. Interviews held in Northampton.

Pay: £32,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in southam, war

Senior Service Desk Advisor

Insurance Advisor

Mortgage Advisor

Event Sales Advisor (Fixed Term Maternity Cover)

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Careers Advisor

Funeral Advisor

Client Experience Advisor

Client Care Advisor

Sales Progressor

Client Executive - Defense

Director - Crime & Intelligence - Retail & Shopping Centres

L&D Programme Director

Funeral Advisor

Stocktaker

Cyber Security Consultancy Practice Lead

Accountant

Clinical & Counselling Psychologists (Hybrid - Gaydon)

Account Executive - Northampton (HF1341418)

Sales Consultant

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