Customer services advisor Work, Jobs in Southampton, Eng (with Salaries)

Customer Experience Advisor
WeBuyAnyPhone.com —Fareham
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
8d
Customer Service Advisor
Olleco —Southampton
- £27,497.64 a year
- Sales
- Customer service
- Communication skills
Quick apply
5d
Part Time Customer Service Advisor
Clear Vision Window Cleaning Ltd —Romsey
- From £12.75 an hour
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
1d
Trainee Complaints Handler
Kynex —Fareham
- From £25,000 a year
- Overtime
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
Talent Acquisition Specialist
INDUSTRIAL CLEANING EQUIPMENT —Southampton
- From £35,000 a year
- Full-time
- Sales
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Service Advisor – Student Accommodation
Student Roost —Bournemouth
- £13.95 an hour
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
Customer Service Advisor
Connells Group —Southampton
- Full-time
- Customer service
- Communication skills
Quick apply
11d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
9d
Group Sales Advisor
Daish's Holidays —Bournemouth
- From £26,500 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
9d
Customer Service Advisor
Storage Factory —Salisbury
- From £12.71 an hour
- Temporary
- Microsoft Outlook
- Administrative experience
- In-person
- Free parking
Quick apply
1d
Mortgage Case Executive
Your Mortgage People —Fareham
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Mentoring
- Financial services
Quick apply
College Services Advisor
Nacro —Southampton
- £24,656 a year
- Full-time
- Customer service
- Communication skills
- Office experience
1d
Administrator/Customer Service Advisor
The Polyclear Group —Southampton
- From £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
Quick apply
3d
Longines Customer Care Advisor
Swatch Group —Southampton
- Customer service
- Microsoft Office
- IT
Quick apply
12d
Seasonal Sales Advisor
The White Company —Southampton
- Seasonal
3d
Longines Customer Care Advisor
The Swatch Group (UK) Limited —Southampton
- Full-time
- Customer service
- Microsoft Office
- IT
12d
Customer Service Advisor
Applied Driving —Fareham
- £12.71 an hour
- Part-time
- Computer literacy
- English
- Administrative experience
- Free parking
Quick apply
5d
Retail Sales Advisor (Part-time)
Suit Direct —Southampton
- From £12.71 an hour
- 8 hour shift
- Bilingual
- Merchandising
- In-person
- Annual leave
- Employee discount
Quick apply
12d
Customer Service Advisor
Aerial Direct —Fareham
- £27,100 a year
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
11d
Customer Service Advisor
NHSProfessionals —Southampton
- £25,890 a year
- Hospital
- Customer service
- Annual leave
- Employee assistance programme
Quick apply

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Customer Experience Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
8 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

CRM software
Customer service
Salesforce
Complaint handling
Driving
Organisational skills
Telecommunication
Communication skills
Negotiation

Full job description

WeBuyAnyPhone.com is a tech recycling service that buys, refurbishes, and recycles pre-owned mobile phones, tablets, and wearable tech. We're seeking a Customer Experience Advisor who shares our passion for sustainability, embraces technology, and is driven to deliver great customer experiences.

Location: Whiteley, near Solent Hotel
Salary: Up to £28,000 per year (DOE)
Hours: Monday–Friday, 8:30am–5:00pm
Reports to: Customer Experience Manager

Why This Role Matters

You'll ensure every customer feels valued, understood, and treated fairly throughout their journey with us. You'll help to resolve complex issues with empathy and professionalism, and identify opportunities to improve our processes and overall customer experience. Your work will play a key role in strengthening customer relationships and improving acceptance and retention outcomes.

This is an excellent opportunity for someone who enjoys problem-solving, thrives in customer-facing environments, and wants to make a measurable impact within a growing e-commerce business. You'll also have the opportunity to boost your earnings with a monthly commission of up to £250!

What You’ll Be Doing

Managing customer enquiries across phone, email, live chat, and social media.
Taking ownership of issues through to resolution.
Handling revised offer conversations with empathy and confidence.
Retaining customers through effective objection handling.
Explaining grading decisions clearly and fairly.
Identifying customer journey improvements.
Working with internal teams to resolve issues.
Analysing customer feedback and trends.
Maintaining high service and retention standards.
Supporting the development of the retention function.

What You’ll Bring

A Minimum of 1 years' experience working within a customer service, retention, or contact centre role; handling complaints and escalations.
Strong verbal and written communication skills.
Objection handling and negotiation skills.
Ability to build trust and rapport quickly.
Strong problem-solving and decision-making skills.
Ability to remain calm under pressure.
Strong organisational skills and attention to detail.

Desirable

Experience within e-commerce, telecoms, or consumer electronics.
Experience using CRM systems such as Salesforce.
Knowledge of marketplace platforms such as eBay and Amazon.
Experience driving service improvements.

What We’re Looking For in You

Customer-focused and outcome-driven.
Confident handling challenging conversations.
Empathetic but commercially aware.
Resilient and composed under pressure.
Proactive and solutions-focused.
Comfortable explaining technical information simply.
Motivated by continuous improvement.

What You’ll Gain

A direct impact on customer retention and revenue.
Valuable negotiation and communication experience.
Opportunities to shape customer experience processes.
Highly transferable customer service skills.

Additional Information

This is a full-time office-based role
DBS check required.

We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we’ll be happy to accommodate you.

WeBuyAnyPhone is part of the Ridown Group, a forward-thinking private investment company with a proven track record of building and scaling brands into multi-million-pound businesses. Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

**We are not working with third-party recruiters for this role, and any unsolicited submissions will be considered direct applications without agency involvement.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

What interests you about the Customer Experience Advisor role at WeBuyAnyPhone, and how does your previous experience make you a good fit?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer services advisor jobs in southampton, eng

Customer Experience Advisor

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Trainee Complaints Handler

Talent Acquisition Specialist

Customer Service Advisor – Student Accommodation

Customer Service Advisor

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Group Sales Advisor

Customer Service Advisor

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College Services Advisor

Administrator/Customer Service Advisor

Longines Customer Care Advisor

Seasonal Sales Advisor

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Customer Service Advisor

Retail Sales Advisor (Part-time)

Customer Service Advisor

Customer Service Advisor

I want to receive the latest job alerts for customer services advisor in southampton, eng

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